A challenging, thought provoking and entertaining presentation that details why now, more than ever organisations need to embrace business process. Process Improvement Group CEO Craig Reid takes the audience through an explanation of the current key challenges, why they need to embrace process now and the secrets to turning the challenges on their head by embracing customer centric, innovative strategies that will help their organisations succeed. Learn: Why organisations are under threat like never before Why now is the time for organisations to embrace Business process The fundamental shift that Business process can bring How organisations can not just survive, but thrive.