1. Thelma Harris
Assisting different - Ally Financial
Fort Worth, TX
ladydoe123@hotmail.com - 469-226-0737
Results-oriented professional with 12 years 'of experience in fast paced, customer focused work environments.
Greatest strengths are building relationships and providing exceptional customer service.
Authorized to work in the US for any employer
WORK EXPERIENCE
Assisting different
Ally Financial - March 2013 to Present
03/2013 to Present
Remarketing/ Dealer Buyout Team
• 90% of Inbound and Outbound calls daily are from Customers, Dealerships and other sources wanting
information on how to process a dealer buyout.
• Assisting different departments when they have back log work.
• All the New Employee Training is done by me.
• Work All Reports that are in CRM/SAM
• Work on making sure all paperwork is complete for Dealer Buyouts
• Answer calls from Dealerships, customers, title company, DMV
• Fax and email over papers that we need to complete lease buyouts
• Work on Personal property Taxes
• Work on processing refunds back to customers and dealerships.
Inventory Control Representative
Game Stop Corporation - January 2007 to March 2013
• Work with stores on recovering stolen product as well as work with police departments to recover product
confiscations
• Work closely with warehouse staff to ensure that stores are stocked accordingly
• Track all product going into the stores and also going out to other stores and various locations
• Work with UPS on lost and damaged product by providing them with the cost report needed to track product
• Train new employees as part of onboarding process

2. • Run various reports for district and regional managers in Microsoft Access
• Work in access, excel, word and warehouse management tool daily to close out any open transfers
Logistics Coordinator / Traffic Assistant
UFC Aerospace - August 2005 to August 2006
• Create all of the Government documents (DD1149)
• Make sure that all of the DD1149 get emailed to all personnel
• Faxing, creating new files and maintaining old files
• Work closely with our traffic manager & warehouse manager to make sure all of the truck that ship out are
correct
• Keep track of all personnel files
• Purchase material for the office and back warehouse
• Worked in excel to make sure all of the material we ship out and receive in is put into dymax
• Support the traffic manager with his daily duties
Experience in Excel, Word, Power Point, fax and Multi Phone Lines, ITRACK, PDP, ODM, CRM, CARS WING
TO WING