1. Thaven Ersuan
Email address:reegan.ersuan@gmail.com
Physical Address: 54 The Hyperion, Hyperion Road, North Riding, Randburg, 2162
Identity number: 8109115194087
Driver’s license: Code 08
Cell Number: 071 429 6607
PERSONAL STATEMENT
To whom it may concern
I would like to apply for the position available as I bring my vast previous working
experience and I am also looking for a company in which I can grow in.
I intend to further my studies which will benefit both my future employer and me
KEY SKILLS
Technical Skills
o I bring my sales and marketing experience and training as well as customer
service experience, a field in which I have worked in for over ten years
o I have experience working on SAP systems in various banks where I was
employed and also experience working with Microsoft Office. I am a fast
learner and can be up-skilled with minimal training
Personal Skills
o I have great customer service skills and sales and marketing is a passion of
mine. I have had success as a leader with my greatest attribute being “lead by
example”
o I have great communication skills as I am vibrant in character and bring fresh
energy to the environment in which I work
o I am very flexible with working hours when it comes to achieving success and
completing goals
o From my training and experience in sales, marketing and customer service, I
am always ready to roll up my sleeves and assist in any way to achieving our
teams set goals and targets
o I intend studying project management part time to better equip myself
2. EDUCATION
o Palm Ridge Primary School 1988 to 1995 - Grade 1 to grade 7
o Bracken High School 1996 to 1998 - Grade 8 to grade 10
o Alberton College 1999 - 2001 N1 to N3 with National Senior Certificate
Subjects passed for NSC: English
Afrikaans
Computer Practice
Accountancy
Pastel
Small Business Management
Career Orientation
Office Practice
o Damelin in Sales and Marketing Diploma – 2011
o Dulux Internal First Aid Course as was appointed as Health and Safety
Representative
While doing my NSC at Alberton College I developed an interest for Sales and
Marketing in studying business management. Thus my passion for Sales and
Marketing began and this has given me the confidence to succeed where I worked in
the sales environment. I am naturally confident in my nature and this together with
my experience in the sales and marketing and customer service industry gave me the
drive to further my studies in Sales and Marketing and gives me job satisfaction
when working in the industry.
EMPLOYMENT HISTORY
Company – African Bank
Job Title – Sales Admin Consultant
Period - 1 October 2002 to 1 June 2004
Job Responsibilities and Functions:
o Sales Consultant: Marketing personal loans to new clients, preparing credit
applications for approvals, target driven inbound and outbound sales calls.
Also did presentations at specific companies with their employees offering
personal loan facilities to the employees. Utilized Microsoft Office
(PowerPoint presentations etc) in both branch based and external sales
process.
3. o Admin Consultant: Processing and approving personal loan applications,
liaising with clients about loan application outcome and obtaining required
information, signing documentation for approved clients and assisting with
queries and admin in the branch using the Ablink and Exactas system,
o Got promoted to a travelling admin sales clerk assisting regional admin
managers from the different regions in Gauteng with back logs in processing
approvals for credit loans
Company - Nedbank
Job Title – Call Centre Agent for FICA
Period - May 2004 to April 2005
Job Responsibility and Function:
o Call Centre Agent for managing the FICA of all banking account (cheque,
savings, credit card, home loans), calling on clients to get their bank accounts
FICA’ed and advising what documents should be taken in, telephonically
helping mangers and all branch staff with managing the Fica process.
Key Achievements:
o Promoted to Call Centre team leader managing a team of eight people and
training new call centre staff
Company – Lancet Laboratories
Job Title - Call Centre Agent in accounts department
Period - April 2005 to September 2006
o Contacting clients where their medical aids had short paid for blood tests,
explaining what test were done and how much the medical aid had paid and
what was outstanding, giving clients necessary codes for tests done and
explaining why the medical aid refuses to pay and what test has the doctors
required.
o Then managing the collections of the outstanding fees
4. Company – Dulux
Job title – Internal and External Sales and Marketing Call Centre Agent
Period - September 2006 to February 2012
o Sales and marketing call centre agent taking orders from clients (Dulux internal
divisions and external clients such as Builders Warehouse etc) giving technical
support and advise on the products, marketing products to clients where I had specific
sales targets to achieve, managing the documentation required for the distribution of
sales orders to clients, managing the deliveries from our distribution centre to the
clients and managing technical support for paint formulation
Key achievements
o Completed my sales and marketing diploma part time through Damelin College
o Completed internal courses on paint technical support
Company – African Bank
Job title - Sales and Marketing Consultant Eastgate Branch
Period - October 2012 to December 2014
o Sales and Marketing Branch Consultant marketing personal loans, funeral policies
and credit cards both to walking clients, visiting companies to market the products to
employees and telephonic marketing. I had monthly targets and had to devise
marketing strategies for the branch in achieving the targets.
PERSONAL INTERESTS
I enjoy sports in my spare time and coach the soccer teams at my brother’s school,
North Riding Secondary School. I get great pleasure out of taking a bunch of kids,
getting them fit, teaching them discipline and how to work as a team and rely on
each other during their games.
Besides keeping me fit, this also will assist me with being a team player and
motivating people around in the business environment.
