Training of State Civil Service Sikkim Batch 2002 in Singapore in 2012 at Singapore Civil Service College Sponsored by the Government of Sikkim

1. Learning Lessons and Debriefing
From Training on Public Administration and Management
Development for the Officials of the Government of Sikkim, India
held at Civil Service College, Buona Vista Road, Singapore
May 07 to June 15, 2012

2. A presentation to
the Hon’ble Chief Minister; Government of Sikkim
by:
Participants of Sikkim Civil Service Officers in Singapore
training

3. Presentation Contents:Submission of learning lessons ,from Singapore Training
Recommendations on the following sectors:
Human Resource Management, Education, Tourism, Civil Defence
UD and Housing, Personnel and Administrative Reforms
Financial and Fiscal Management, Natural Resources, Projects Based
Some pictorial
representation
of training and
learning
Conclusion

4. HUMAN RESOURCE MANAGEMENT
 KPI: Grading, counseling, to leave if performance stagnates.
Performance bonus.
They must develop strategy to function, manage and deliver.
Performance to be measured on the basis of assessment scale
devised for such organisations.
Employees’ Potential and performance appraisal; performance
management, evidence based performance appraisal.
Meritocracy: Education, Most reliable and convincing
investment. Developing, mentoring and harnessing Human
Resources for all round development: the Singaporean system
A stake for everyone, opportunity for all. “Government’s role is
to get everyone to the same starting point, but how far he can
run is left to his own ability.” (Goh Chok Tong; Prime Minister
1990-2004, ‘A State for Everyone, Opportunity for All’)

5. HUMAN RESOURCE MANAGEMENT (Contd…)
Public servants, must be ‘committed’ not ‘neutral’.
Civil Servants as Leaders of change
Move people with a reason and set target for new jobs. Strict
transfer policy with movement orders and immediate
replacement.
Service and cadre based posting
Award for ‘results’ NOT for ‘efforts’
Tea/Lunch/Dinner with HoD, HM, HCM to discuss policies and
programmes
I ENJOY MY WORK; DO YOU?I ENJOY MY WORK; DO YOU? Initiate job satisfaction in workplace.
A general, unanimous, collective behavior amongst the public
servants. Hence, training a priority.
Understanding human behavior Emergenetics for Employees
Induction to All India Service of the mid-level officers
(Singaporean Permanent Secretary is average 35 year old)

6. Understanding and leading the Generation Challenge
Reward for work; Work for Reward.
Enterprise Challenge.
Civil Service Officers to submit compulsorily suggestions every year
directly to a Statutory Body. Excellent Public Suggestion Award.
Work Improvement Team & Staff Suggestion Scheme.
Training for continuous learning. 100 hours for all employees100 hours for all employees
Revamping AATI: strengthening and giving autonomy
Training compulsory. A criterion for progress.
Exposure training on similar lines to maintain coherence and
develop a common mindset.
Inviting trainers on Emergenetics and ICT from Singapore
HUMAN RESOURCE MANAGEMENT (Contd…)

7. EDUCATION (HRDD)
Holding schools responsible for every development of students,
lesser homework, lesser back-pack, study-free vacations)
Sports, music, art and other vocational schools (Niche programmes )
Teachers to retire at 55 years with salary of 5 years and full benefits
Students’ Exposure tours (Chicken with feathers in Singapore)
Principal can say no to release his teacher in Singapore
Concept of National Education; to generate awareness on Nation, its
salient features, ideals, spirits, aspirations
Good teachers may not always make good administrators
Educational Savings Scheme of Singapore may be adopted in Sikkim
Establishment of Sports School to offer integrated academic &
sports programmes

8. EDUCATION (HRDD) Contd…
To provide funding for mainstream secondary school with good
talent development of programme & proven track records of
achievement in their identified area of excellence and niche.
To introduce Teachers’ Morale Boosting Programs
Mandate for teachers to serve in village and remote areas for
three years and extra incentive also provided with a rotational
service in town areas.
Education – Focus on aptitude based vocationalisation
Focus on youth centric programmes to lead them to right
direction. Early responsibility to be given
Best performing teachers to be given fiscal benefit
Assessing teachers’ performance

9. TOURISM
Proper training for taxi drivers, transport operators
Ban on public urinal and defecation, throwing of rubbish on the
roads and streets, imposing heavy fines (Singapore is a FINE city)
Uniform tagline . Making Sikkim a MICE Destination.
Cultural and Heritage tourism for Sikkim; Quality Tourism
Maintaining Tourist records in Sikkim by random survey
Study team for signage, mistakes in names, and rectification
One day every fortnight to be observed as Cleaning Day
Online ILP and travel formalities, complaint box; helpline
Amenities designed for tourists and public also.
Cluster approach for Tourism Projects – lesser travel for spots.
Local people friendly Tourism for sustainable industry
Training dealing staff manning information in dealing people

10. CIVIL DEFENCE
Preparedness : Men, vehicles, animal, equipment, resources
Continuous Training & capacity building– Physical proficiency of all
disaster personnel mandatory.
Involvement of community in the Civil Defence
Optimum use of ICT, mobile phones to be utilized
Continuous learning in peacetime – study of high risk sites,
collecting and updating database continuously.
In-depth analysis to meet the immediate threats of disasters
Community to be involved at all stages
Comprehensive Civil Defence Mechanism: Fire, Emergency and
Health, Home Guard and Civil Defence, Land Revenue, Police and
Line together.
State to GPU Level Disaster Management and Preparedness Plan

11. URBAN DEVELOPMENT & HOUSING
Waste management and garbage disposal bins at convenient
places, timely collection
Proper segregation and recycling of garbage
Community based garbage and waste management approach
Master plan for Gangtok and other towns and bazaars, zoning,
zipping, numbering, arresting further growth and expansion,
Development of green belt, smoking areas, exhibition and gossip
places,
Roads, drainage and footpath improvement
Parking places and foot-over-bridges
Housing Flats for Government Employees
Savings to be contributed in CPF for housing flats

12. ADMINISTRATION
Singaporean concept of Whole of Government
Project planning with objectified outcome, zero failure
Performance based Ranking system of government servants
‘Attitude based’ test for recruitment
‘Worry’ for calamity and see ‘opportunity’ in job performance
Introduction of Work Improvement Team in Sikkim
Keeping stakeholders as beneficiaries and involving them while
implementing changes and implementing policies
A uniform ‘tea’ and ‘lunch’ time for offices across the State
All time service delivery mechanism in public offices
Restructuring Office Procedure , Establishment, Finance, Service
and other Rules, specific allocation of business and distribution of
work , accountable for poor service delivery. R&D Wing in Depts.
SMART to SMARTER objectives both long term and short term.

13. Commitment to the Election Manifesto
‘Communication Plan’ to communicate Government’s decisions
Strict compliance of every order of the Government
Strict control on wastage of water, electricity, food, stationery
etc
Departmental Report Card to Cabinet every year which consists
of targets & achievements and past year’s performance
Key performance indicators , Ministry’s key strategies
Compulsory continuous feedback system on service delivery.
Singapore 6 to 5 workdays (research: 5 day model better and
economical)
Counter Allowance schemes :-Performance incentives, Bonus for
attendance
Singapore’s PS 21- Leadership is key, Anticipate change
One stop Service Centre for Public Service Delivery
ADMINISTRATION (Contd…)

14. FINANCE AND FISCAL MANAGEMENT
Central Provident Fund, minimum 20 % savings compulsory,
16.5% contribution of the government, ensures employees’
future security
Use of ERP mechanism at all check posts
To tie up with Insurance agencies for health insurance
Introduce medisave scheme – Employees to subscribe to the
contributory scheme.
Corporate Tax and Foreign Trade Surplus: main source of
revenue
Best Sourcing concept to replace outsourcing practice
Strict austerity (e.g.; one vehicle for one person even he is HoD
for more than one Deptt.)
E-procurement for all supplies, tender

15. NATURAL RESOURCES
Harnessing water and other natural resources available
Fauna and Flora management
Water sports, open sports, to make people feel it, feel
themselves a part of it and help maintain it
(No one wants to contaminate water where he goes in)

16. PROJECT BASED
LIBRARY:LIBRARY:
A community place to share ideas, counseling, parenting,
complete reference centre, e-library and e-learning
Innovative library, Reference notes on personalities awarded,
rewarded and honoured
INFORMATION AND COMMUNICATION TECHNOLOGY:INFORMATION AND COMMUNICATION TECHNOLOGY:
Rectification in Mission 2015 of the government in the website
All deptt. PSU and Govt Undertaking organs data online with
own websites hosted and updated regularly
Information kiosks, help desks, designated harnessing more of
ICT, E-Governance to M-Governance, (advisor from Singapore)
To create strong, authentic primary database, E-Governance
initiatives

17. PROJECT BASED (Contd…)
COMMUNITY BASED AMENITIESCOMMUNITY BASED AMENITIES
Community toilets at an interval of ten kilometers along the
National, State and District highways
Other amenities viz; telephone, refreshment operated by
government linked agencies
Community centres with sports facilities, parks, libraries, family
counselling services etc especially to guide today’s youth
SECURITY SURVILLIENCESECURITY SURVILLIENCE
Traffic spaces, parking lots, camera surveillance to monitor
speed and other nuisance
Redressal points, mobile checks
Immediate feedback (on-spot grading) of service in public
dealing counters for improving delivery performance

18. PROJECT BASED (Contd…)
TAXI AND PUBLIC TRANSPORTTAXI AND PUBLIC TRANSPORT
Proper training for taxi drivers, transport operators
Improvement of public transport in the villages
Regular bus services for employees, students and daily commuters
MISCELLANEOUSMISCELLANEOUS
Inviting international organisations for city and State planning
Lesser projects, more management
Clearly defined objectives in planning policies, objective-focussed
For every program one person should be in charge/accountability
For each posting in projects, objective and goal defined in order to
enhance productivity & hold responsibility and accountability
Social development and needs to to go hand in hand with
economic development.

19. Parliament of Singapore

20. VerticalGrowth;againstallOdds

21. Mass Rapid Transport: Revolution in
Singapore’s Public Transport

22. RevolutionizingHousingFlats

23. Colour matters; makes difference

24. Drainage and Roads in Singapore

25. Library facilities

26. Signage

28. Building Teamwork Making Strategies
Service DeliveryWorking Together

32. Recently
publish book
Hard TruthsHard Truths by
Lee Kuan Yew,
the First Prime
Minister of
Singapore

33. Director Ms Tina Tan of CS College, Singapore
handing over the for the Hon’ble Chief Minister

34. CONCLUSION
Good leader will surround himself with better people
Converting weakness to strength
Making Sikkim another Singapore
It should not be construed as imitating Singapore
It rather means encashing our opportunities
We are richer and full of resources
It is always good to be inspired
Great things happen not by doing different things,
but doing things differently.

36. We thank Your HonourWe thank Your Honour
For having sent us to a rare training programme to
a nation that has helped us understand and
inspired us share Your Honour’s vision
For having trusted and believed in us
And we…….
 Uphold Your Honour’s vision
Make it our mission
Strategize action
Deliver
And make Sikkim synonymous to

37. 04/23/15
37
Thanks !