Organisational Quality Practices for Airlines

Organizational Quality Practices in Airlines’ Operations Function by Toto Hardiyanto Subagyo

The Airlines’ Operations function ,[object Object],[object Object],03/06/11 Organisational Quality Practices

Quality Definition ,[object Object],[object Object],03/06/11 Organisational Quality Practices

Quality Management ,[object Object],03/06/11 Organisational Quality Practices

The Operational Function ,[object Object],[object Object],[object Object],03/06/11 Organisational Quality Practices

Three Elements of Organization 03/06/11 Organisational Quality Practices Equip&Fac Operatives Customers

Three Elements of Organization ,[object Object],[object Object],[object Object],[object Object],03/06/11 Organisational Quality Practices

7 Critical Success Factors & 3 Aspects of Organizational Context ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],03/06/11 Organisational Quality Practices

03/06/11 Organisational Quality Practices 3 ORG.. CONTEXT Past Performance Quality Demand Knowledge 7 CRITICAL SUCCESS FACTORS Customer Relationship Process Orientation & Techniques Motivation and Skills Information Utilisation & Analysis Interdepartmental Interaction Technology & Market Turbulence Awareness Management Behaviour Organisational Quality Practices Model Industry’s Standard Customer’s Requirement Organisation Performance Satisfaction Level Equip&Fac Operatives Customers

C ustomer Relationship ,[object Object],03/06/11 Organisational Quality Practices

Process O rientation & Technique ,[object Object],03/06/11 Organisational Quality Practices

M otivation and Skill ,[object Object],03/06/11 Organisational Quality Practices

Infor m ation Utilization & Analysis ,[object Object],03/06/11 Organisational Quality Practices

I nterdepartmental Interaction ,[object Object],03/06/11 Organisational Quality Practices

Technology & Market T urbulence Awareness ,[object Object],03/06/11 Organisational Quality Practices

Manage ment Behaviour ,[object Object],03/06/11 Organisational Quality Practices

Three Organizational Context ,[object Object],03/06/11 Organisational Quality Practices

Organisational Quality Practices for Airlines

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