Phone etiquette

1. PHONE ETIQUETTES
BY-TUSHAR GUPTA

2. Phone Call Impression
The person on call forms a mental PICTURE of you.
P-Pitch
I-Inflection
C-Courtesy
T-Tone
U-Understanding
R-Rate
E-Enunciation

3. Keys to Good Listening
Limit your talking
Can’t talk and listen at the same time
Don’t Interrupt
 A pause doesn’t always mean the individual is finished speaking
Concentrate
 Focus on the conversation. Practice shutting out outside distractions and personal concerns

4. Do’s
• Smile  (they really can hear it!)
• Speak Clearly and Concisely
• Be Enthusiastic
• Lower the Pitch of your Voice
• Talk in a Positive Mood
• Listen/Discuss
Don’ts
• Frown 
• Mutter
• Sound Tired
• Speak in a Shrill Voice
• Speak Negatively
• Ramble

5. Taking Phone Messages
Phone Message should always include:
 Caller’s name and company name (if applicable)
 Time and Date of call
 What the call is regarding (if possible)
 If a follow up or return call is needed
 Phone number (office or home)

6. Thank you