SlideShare ist ein Scribd-Unternehmen logo
1 von 29
Self-Service Opportunities in Healthcare  Tom Gregorio, VP & CIO Saint Barnabas Health Care System Newark Beth Israel Medical Center Children’s Hospital of New Jersey
Self-Service is Everywhere Airline Hotel Healthcare Bill Pay /  Food Order Retail Financial
The Self-Service Movement Continues to Expand Are you more likely to do business with companies that offer self-service?
Consumers Choose Self-Service for speed, Convenience and  Ease-of-use Across Industries Faster More Convenient Easier
Self-Service is Growing ,[object Object],[object Object],[object Object],[object Object]
Cross Industry Results ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Wait We Hate the Most Results from Opinion Research Corporation – Commissioned Study by NCR
Key Findings Q: Why would you choose self-service over personal assistance ?
Key Findings - Healthcare Q: Why was  “I trust myself and the self-service technology more”  one of your top choices?
NCR Multi-Channel  Approach to Self-Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],CVM Enterprise Server – Platform for Healthcare  Self-Service
DOCUMENT IMAGING EHR / EMR SCHEDULING ADT / EPM BILLING Applications Layer Connect.  Interact.  Transact.
Newark Beth Israel Medical Center   Newark, New Jersey, USA
Nationally recognized services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
About Newark Beth Israel (NBI) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
NBI’s Self Service Journey ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Patient Check-in  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why the ED?  ,[object Object],[object Object],[object Object]
ED Patient Check-in ,[object Object],[object Object],[object Object]
The Staff View – ED Check-in ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Using the KIOSK – Outpatient  Arrival Day ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Device Options
Patient Desktop Check-in  Outpatient ,[object Object]
Patient Desktop View –  Outpatient ,[object Object]
Outpatient Check-In  Staff View ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Patient eClipboard  Signature - Outpatient ,[object Object]
Results: Patient Satisfaction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Results: Enhanced Data Quality ,[object Object],[object Object],[object Object],[object Object],[object Object]
Results : Reduced Administrative  Costs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Looking Ahead ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Weitere ähnliche Inhalte

Was ist angesagt?

Building a consensus for the electronic health record
Building a consensus for the electronic health recordBuilding a consensus for the electronic health record
Building a consensus for the electronic health record
tschenf
 
Building a consensus for the electronic health record
Building a consensus for the electronic health recordBuilding a consensus for the electronic health record
Building a consensus for the electronic health record
Nursing353
 
Patient Flow Through a Hospital Combined Charts R4 link only
Patient Flow Through a Hospital Combined Charts R4 link onlyPatient Flow Through a Hospital Combined Charts R4 link only
Patient Flow Through a Hospital Combined Charts R4 link only
William Beckman RN
 
The Impact of Duplicate Medical Records and Overlays in Healthcare
The Impact of Duplicate Medical Records and Overlays in HealthcareThe Impact of Duplicate Medical Records and Overlays in Healthcare
The Impact of Duplicate Medical Records and Overlays in Healthcare
M2SYS Technology
 
Week 9 emr implementation final project
Week 9 emr implementation final projectWeek 9 emr implementation final project
Week 9 emr implementation final project
prdolfin
 

Was ist angesagt? (20)

Building a consensus for the electronic health record
Building a consensus for the electronic health recordBuilding a consensus for the electronic health record
Building a consensus for the electronic health record
 
Building a consensus for the electronic health record
Building a consensus for the electronic health recordBuilding a consensus for the electronic health record
Building a consensus for the electronic health record
 
Software Advice Vendor Showdown: Compare the 6 Top-Rated Patient Portal Vendors
Software Advice Vendor Showdown: Compare the 6 Top-Rated Patient Portal VendorsSoftware Advice Vendor Showdown: Compare the 6 Top-Rated Patient Portal Vendors
Software Advice Vendor Showdown: Compare the 6 Top-Rated Patient Portal Vendors
 
Electronic health record system for sri lankan general practitioners
Electronic health record system for sri lankan general practitionersElectronic health record system for sri lankan general practitioners
Electronic health record system for sri lankan general practitioners
 
Patient Flow Through a Hospital Combined Charts R4 link only
Patient Flow Through a Hospital Combined Charts R4 link onlyPatient Flow Through a Hospital Combined Charts R4 link only
Patient Flow Through a Hospital Combined Charts R4 link only
 
Electronic Health Record System and Its Key Benefits to Healthcare Industry
Electronic Health Record System and Its Key Benefits to Healthcare IndustryElectronic Health Record System and Its Key Benefits to Healthcare Industry
Electronic Health Record System and Its Key Benefits to Healthcare Industry
 
Strating Urgent Care
Strating Urgent CareStrating Urgent Care
Strating Urgent Care
 
E-prescribing (electronic medical prescribing)
E-prescribing (electronic medical prescribing)E-prescribing (electronic medical prescribing)
E-prescribing (electronic medical prescribing)
 
Compliatric continuous compliance series chapter 9
Compliatric continuous compliance series  chapter 9Compliatric continuous compliance series  chapter 9
Compliatric continuous compliance series chapter 9
 
The Impact of Duplicate Medical Records and Overlays on the Healthcare Industry
The Impact of Duplicate Medical Records and Overlays on the Healthcare Industry The Impact of Duplicate Medical Records and Overlays on the Healthcare Industry
The Impact of Duplicate Medical Records and Overlays on the Healthcare Industry
 
The Impact of Duplicate Medical Records and Overlays in Healthcare
The Impact of Duplicate Medical Records and Overlays in HealthcareThe Impact of Duplicate Medical Records and Overlays in Healthcare
The Impact of Duplicate Medical Records and Overlays in Healthcare
 
page2
page2page2
page2
 
Pros and cons of ehr
Pros and cons of ehrPros and cons of ehr
Pros and cons of ehr
 
Week 9 emr implementation final project
Week 9 emr implementation final projectWeek 9 emr implementation final project
Week 9 emr implementation final project
 
ACDIS OP-CDI 2011
ACDIS OP-CDI 2011ACDIS OP-CDI 2011
ACDIS OP-CDI 2011
 
A systems approach to improving patient flow
A systems approach to improving patient flowA systems approach to improving patient flow
A systems approach to improving patient flow
 
How to Successfully Select, Implement and Use an EMR in your Medical Practice
How to Successfully Select, Implement and Use an EMR in your Medical PracticeHow to Successfully Select, Implement and Use an EMR in your Medical Practice
How to Successfully Select, Implement and Use an EMR in your Medical Practice
 
Medical coding best-practices_for_emergency_departments (1)
Medical coding best-practices_for_emergency_departments (1)Medical coding best-practices_for_emergency_departments (1)
Medical coding best-practices_for_emergency_departments (1)
 
Patient Portals
Patient PortalsPatient Portals
Patient Portals
 
Kaiser permanente transition care
Kaiser permanente transition careKaiser permanente transition care
Kaiser permanente transition care
 

Andere mochten auch

Fairgrounds Proposal
Fairgrounds ProposalFairgrounds Proposal
Fairgrounds Proposal
guest12a2146
 
Eu Kyoto Prototcol Class Presentation Sumiko
Eu Kyoto Prototcol Class Presentation SumikoEu Kyoto Prototcol Class Presentation Sumiko
Eu Kyoto Prototcol Class Presentation Sumiko
Keith Dickson
 

Andere mochten auch (20)

William Kosar Training Contract Law in Rwanda
William Kosar Training Contract Law in RwandaWilliam Kosar Training Contract Law in Rwanda
William Kosar Training Contract Law in Rwanda
 
Begin with ginie
Begin with ginieBegin with ginie
Begin with ginie
 
20090511 Manchester Biochemistry
20090511 Manchester Biochemistry20090511 Manchester Biochemistry
20090511 Manchester Biochemistry
 
The Global Competition For Capital
The Global Competition For CapitalThe Global Competition For Capital
The Global Competition For Capital
 
IVI Workshop Kazak Investors In English
IVI Workshop Kazak Investors In EnglishIVI Workshop Kazak Investors In English
IVI Workshop Kazak Investors In English
 
Where is Your Social Brand? Cultivating a Strong Brand Across Web 1.0, Web 2....
Where is Your Social Brand? Cultivating a Strong Brand Across Web 1.0, Web 2....Where is Your Social Brand? Cultivating a Strong Brand Across Web 1.0, Web 2....
Where is Your Social Brand? Cultivating a Strong Brand Across Web 1.0, Web 2....
 
Wwf Intro
Wwf IntroWwf Intro
Wwf Intro
 
Webinar: Combining Lab and Online Usability Testing: Lessons Learned
Webinar: Combining Lab and Online Usability Testing: Lessons LearnedWebinar: Combining Lab and Online Usability Testing: Lessons Learned
Webinar: Combining Lab and Online Usability Testing: Lessons Learned
 
Card Sorting & Tree Testing Webinar
Card Sorting & Tree Testing WebinarCard Sorting & Tree Testing Webinar
Card Sorting & Tree Testing Webinar
 
Lapcodex Aviones 1
Lapcodex Aviones 1Lapcodex Aviones 1
Lapcodex Aviones 1
 
Fairgrounds Proposal
Fairgrounds ProposalFairgrounds Proposal
Fairgrounds Proposal
 
Eu Kyoto Prototcol Class Presentation Sumiko
Eu Kyoto Prototcol Class Presentation SumikoEu Kyoto Prototcol Class Presentation Sumiko
Eu Kyoto Prototcol Class Presentation Sumiko
 
Lourenza
LourenzaLourenza
Lourenza
 
Referaat 31 05 2011
Referaat 31 05 2011Referaat 31 05 2011
Referaat 31 05 2011
 
TCP_Infograph
TCP_InfographTCP_Infograph
TCP_Infograph
 
The Beatles Parte II
The Beatles Parte IIThe Beatles Parte II
The Beatles Parte II
 
Multicultural health standards around the world
Multicultural health standards around the worldMulticultural health standards around the world
Multicultural health standards around the world
 
Real World Applications of OWL
Real World Applications of OWLReal World Applications of OWL
Real World Applications of OWL
 
Proiect 1000 - Stefan Szakal
Proiect 1000 - Stefan SzakalProiect 1000 - Stefan Szakal
Proiect 1000 - Stefan Szakal
 
IVI (Tom Nastas) Presentation At 3rd Moscow Venture Fair
IVI (Tom Nastas)  Presentation At 3rd  Moscow Venture FairIVI (Tom Nastas)  Presentation At 3rd  Moscow Venture Fair
IVI (Tom Nastas) Presentation At 3rd Moscow Venture Fair
 

Ähnlich wie Cio Summit 2008

NI Electronic Care Record - Des O'Loan
NI Electronic Care Record - Des O'LoanNI Electronic Care Record - Des O'Loan
NI Electronic Care Record - Des O'Loan
healthcareisi
 
Diagnosing & treating practice mgmt 6.17.11 karen zupko
Diagnosing & treating practice mgmt 6.17.11 karen zupkoDiagnosing & treating practice mgmt 6.17.11 karen zupko
Diagnosing & treating practice mgmt 6.17.11 karen zupko
Jan Gillespie
 
Building a consensus for the electronic health record
Building a consensus for the electronic health recordBuilding a consensus for the electronic health record
Building a consensus for the electronic health record
tschenf
 
Building a consensus for the electronic health record
Building a consensus for the electronic health recordBuilding a consensus for the electronic health record
Building a consensus for the electronic health record
Nursing353
 

Ähnlich wie Cio Summit 2008 (20)

NI Electronic Care Record - Des O'Loan
NI Electronic Care Record - Des O'LoanNI Electronic Care Record - Des O'Loan
NI Electronic Care Record - Des O'Loan
 
Web application for clinicians - SidekickCV
Web application for clinicians - SidekickCVWeb application for clinicians - SidekickCV
Web application for clinicians - SidekickCV
 
Technology: Increase Revenue, Decrease Workload An AOA Webinar
Technology: Increase Revenue, Decrease Workload An AOA WebinarTechnology: Increase Revenue, Decrease Workload An AOA Webinar
Technology: Increase Revenue, Decrease Workload An AOA Webinar
 
Get Best Credentialing Software | Clinic Spectrum.pdf
Get Best Credentialing Software | Clinic Spectrum.pdfGet Best Credentialing Software | Clinic Spectrum.pdf
Get Best Credentialing Software | Clinic Spectrum.pdf
 
Clinic Spectrum - Best Credentialing Software Provider
Clinic Spectrum - Best Credentialing Software Provider Clinic Spectrum - Best Credentialing Software Provider
Clinic Spectrum - Best Credentialing Software Provider
 
CareClues Medic (Doctor App) + Telemedicine + Patient Portal: Benefits, Featu...
CareClues Medic (Doctor App) + Telemedicine + Patient Portal: Benefits, Featu...CareClues Medic (Doctor App) + Telemedicine + Patient Portal: Benefits, Featu...
CareClues Medic (Doctor App) + Telemedicine + Patient Portal: Benefits, Featu...
 
Deep Dive into Patient Online
Deep Dive into Patient OnlineDeep Dive into Patient Online
Deep Dive into Patient Online
 
Redesign Health Care Delivery
Redesign Health Care DeliveryRedesign Health Care Delivery
Redesign Health Care Delivery
 
notes on EMR
notes on EMRnotes on EMR
notes on EMR
 
Diagnosing & treating practice mgmt 6.17.11 karen zupko
Diagnosing & treating practice mgmt 6.17.11 karen zupkoDiagnosing & treating practice mgmt 6.17.11 karen zupko
Diagnosing & treating practice mgmt 6.17.11 karen zupko
 
Building a consensus for the electronic health record
Building a consensus for the electronic health recordBuilding a consensus for the electronic health record
Building a consensus for the electronic health record
 
Building a consensus for the electronic health record
Building a consensus for the electronic health recordBuilding a consensus for the electronic health record
Building a consensus for the electronic health record
 
Streamline Your Healthcare Journey with Patient Portal Software
Streamline Your Healthcare Journey with Patient Portal SoftwareStreamline Your Healthcare Journey with Patient Portal Software
Streamline Your Healthcare Journey with Patient Portal Software
 
5 Steps to Streamline Patient Access
5 Steps to Streamline Patient Access5 Steps to Streamline Patient Access
5 Steps to Streamline Patient Access
 
Recovera
RecoveraRecovera
Recovera
 
Workflow & Business Process Automation Opportunities in the Healthcare Market
Workflow & Business Process Automation Opportunities in the Healthcare MarketWorkflow & Business Process Automation Opportunities in the Healthcare Market
Workflow & Business Process Automation Opportunities in the Healthcare Market
 
Patient portals and meaningful use
Patient portals and meaningful usePatient portals and meaningful use
Patient portals and meaningful use
 
Electronic Health Record Software Is A Productivity Tool.pdf
Electronic Health Record Software Is A Productivity Tool.pdfElectronic Health Record Software Is A Productivity Tool.pdf
Electronic Health Record Software Is A Productivity Tool.pdf
 
Services marketing
Services marketing Services marketing
Services marketing
 
Hospital Management and Inventory Control Solution for Public Hospitals in De...
Hospital Management and Inventory Control Solution for Public Hospitals in De...Hospital Management and Inventory Control Solution for Public Hospitals in De...
Hospital Management and Inventory Control Solution for Public Hospitals in De...
 

Kürzlich hochgeladen

Whitefield { Call Girl in Bangalore ₹7.5k Pick Up & Drop With Cash Payment 63...
Whitefield { Call Girl in Bangalore ₹7.5k Pick Up & Drop With Cash Payment 63...Whitefield { Call Girl in Bangalore ₹7.5k Pick Up & Drop With Cash Payment 63...
Whitefield { Call Girl in Bangalore ₹7.5k Pick Up & Drop With Cash Payment 63...
dishamehta3332
 
Call Girl In Indore 📞9235973566📞 Just📲 Call Inaaya Indore Call Girls Service ...
Call Girl In Indore 📞9235973566📞 Just📲 Call Inaaya Indore Call Girls Service ...Call Girl In Indore 📞9235973566📞 Just📲 Call Inaaya Indore Call Girls Service ...
Call Girl In Indore 📞9235973566📞 Just📲 Call Inaaya Indore Call Girls Service ...
Sheetaleventcompany
 
Nagpur Call Girl Service 📞9xx000xx09📞Just Call Divya📲 Call Girl In Nagpur No💰...
Nagpur Call Girl Service 📞9xx000xx09📞Just Call Divya📲 Call Girl In Nagpur No💰...Nagpur Call Girl Service 📞9xx000xx09📞Just Call Divya📲 Call Girl In Nagpur No💰...
Nagpur Call Girl Service 📞9xx000xx09📞Just Call Divya📲 Call Girl In Nagpur No💰...
Sheetaleventcompany
 
💚Chandigarh Call Girls Service 💯Piya 📲🔝8868886958🔝Call Girls In Chandigarh No...
💚Chandigarh Call Girls Service 💯Piya 📲🔝8868886958🔝Call Girls In Chandigarh No...💚Chandigarh Call Girls Service 💯Piya 📲🔝8868886958🔝Call Girls In Chandigarh No...
💚Chandigarh Call Girls Service 💯Piya 📲🔝8868886958🔝Call Girls In Chandigarh No...
Sheetaleventcompany
 
Cara Menggugurkan Kandungan Dengan Cepat Selesai Dalam 24 Jam Secara Alami Bu...
Cara Menggugurkan Kandungan Dengan Cepat Selesai Dalam 24 Jam Secara Alami Bu...Cara Menggugurkan Kandungan Dengan Cepat Selesai Dalam 24 Jam Secara Alami Bu...
Cara Menggugurkan Kandungan Dengan Cepat Selesai Dalam 24 Jam Secara Alami Bu...
Cara Menggugurkan Kandungan 087776558899
 
👉 Amritsar Call Girls 👉📞 8725944379 👉📞 Just📲 Call Ruhi Call Girl Near Me Amri...
👉 Amritsar Call Girls 👉📞 8725944379 👉📞 Just📲 Call Ruhi Call Girl Near Me Amri...👉 Amritsar Call Girls 👉📞 8725944379 👉📞 Just📲 Call Ruhi Call Girl Near Me Amri...
👉 Amritsar Call Girls 👉📞 8725944379 👉📞 Just📲 Call Ruhi Call Girl Near Me Amri...
Sheetaleventcompany
 
Dehradun Call Girl Service ❤️🍑 8854095900 👄🫦Independent Escort Service Dehradun
Dehradun Call Girl Service ❤️🍑 8854095900 👄🫦Independent Escort Service DehradunDehradun Call Girl Service ❤️🍑 8854095900 👄🫦Independent Escort Service Dehradun
Dehradun Call Girl Service ❤️🍑 8854095900 👄🫦Independent Escort Service Dehradun
Sheetaleventcompany
 
Electrocardiogram (ECG) physiological basis .pdf
Electrocardiogram (ECG) physiological basis .pdfElectrocardiogram (ECG) physiological basis .pdf
Electrocardiogram (ECG) physiological basis .pdf
MedicoseAcademics
 
Control of Local Blood Flow: acute and chronic
Control of Local Blood Flow: acute and chronicControl of Local Blood Flow: acute and chronic
Control of Local Blood Flow: acute and chronic
MedicoseAcademics
 

Kürzlich hochgeladen (20)

❤️Call Girl Service In Chandigarh☎️9814379184☎️ Call Girl in Chandigarh☎️ Cha...
❤️Call Girl Service In Chandigarh☎️9814379184☎️ Call Girl in Chandigarh☎️ Cha...❤️Call Girl Service In Chandigarh☎️9814379184☎️ Call Girl in Chandigarh☎️ Cha...
❤️Call Girl Service In Chandigarh☎️9814379184☎️ Call Girl in Chandigarh☎️ Cha...
 
❤️Chandigarh Escorts Service☎️9814379184☎️ Call Girl service in Chandigarh☎️ ...
❤️Chandigarh Escorts Service☎️9814379184☎️ Call Girl service in Chandigarh☎️ ...❤️Chandigarh Escorts Service☎️9814379184☎️ Call Girl service in Chandigarh☎️ ...
❤️Chandigarh Escorts Service☎️9814379184☎️ Call Girl service in Chandigarh☎️ ...
 
Whitefield { Call Girl in Bangalore ₹7.5k Pick Up & Drop With Cash Payment 63...
Whitefield { Call Girl in Bangalore ₹7.5k Pick Up & Drop With Cash Payment 63...Whitefield { Call Girl in Bangalore ₹7.5k Pick Up & Drop With Cash Payment 63...
Whitefield { Call Girl in Bangalore ₹7.5k Pick Up & Drop With Cash Payment 63...
 
Gastric Cancer: Сlinical Implementation of Artificial Intelligence, Synergeti...
Gastric Cancer: Сlinical Implementation of Artificial Intelligence, Synergeti...Gastric Cancer: Сlinical Implementation of Artificial Intelligence, Synergeti...
Gastric Cancer: Сlinical Implementation of Artificial Intelligence, Synergeti...
 
Call 8250092165 Patna Call Girls ₹4.5k Cash Payment With Room Delivery
Call 8250092165 Patna Call Girls ₹4.5k Cash Payment With Room DeliveryCall 8250092165 Patna Call Girls ₹4.5k Cash Payment With Room Delivery
Call 8250092165 Patna Call Girls ₹4.5k Cash Payment With Room Delivery
 
Call Girl In Indore 📞9235973566📞 Just📲 Call Inaaya Indore Call Girls Service ...
Call Girl In Indore 📞9235973566📞 Just📲 Call Inaaya Indore Call Girls Service ...Call Girl In Indore 📞9235973566📞 Just📲 Call Inaaya Indore Call Girls Service ...
Call Girl In Indore 📞9235973566📞 Just📲 Call Inaaya Indore Call Girls Service ...
 
Nagpur Call Girl Service 📞9xx000xx09📞Just Call Divya📲 Call Girl In Nagpur No💰...
Nagpur Call Girl Service 📞9xx000xx09📞Just Call Divya📲 Call Girl In Nagpur No💰...Nagpur Call Girl Service 📞9xx000xx09📞Just Call Divya📲 Call Girl In Nagpur No💰...
Nagpur Call Girl Service 📞9xx000xx09📞Just Call Divya📲 Call Girl In Nagpur No💰...
 
Chandigarh Call Girls Service ❤️🍑 9809698092 👄🫦Independent Escort Service Cha...
Chandigarh Call Girls Service ❤️🍑 9809698092 👄🫦Independent Escort Service Cha...Chandigarh Call Girls Service ❤️🍑 9809698092 👄🫦Independent Escort Service Cha...
Chandigarh Call Girls Service ❤️🍑 9809698092 👄🫦Independent Escort Service Cha...
 
Kolkata Call Girls Shobhabazar 💯Call Us 🔝 8005736733 🔝 💃 Top Class Call Gir...
Kolkata Call Girls Shobhabazar  💯Call Us 🔝 8005736733 🔝 💃  Top Class Call Gir...Kolkata Call Girls Shobhabazar  💯Call Us 🔝 8005736733 🔝 💃  Top Class Call Gir...
Kolkata Call Girls Shobhabazar 💯Call Us 🔝 8005736733 🔝 💃 Top Class Call Gir...
 
7 steps How to prevent Thalassemia : Dr Sharda Jain & Vandana Gupta
7 steps How to prevent Thalassemia : Dr Sharda Jain & Vandana Gupta7 steps How to prevent Thalassemia : Dr Sharda Jain & Vandana Gupta
7 steps How to prevent Thalassemia : Dr Sharda Jain & Vandana Gupta
 
💚Chandigarh Call Girls Service 💯Piya 📲🔝8868886958🔝Call Girls In Chandigarh No...
💚Chandigarh Call Girls Service 💯Piya 📲🔝8868886958🔝Call Girls In Chandigarh No...💚Chandigarh Call Girls Service 💯Piya 📲🔝8868886958🔝Call Girls In Chandigarh No...
💚Chandigarh Call Girls Service 💯Piya 📲🔝8868886958🔝Call Girls In Chandigarh No...
 
Race Course Road } Book Call Girls in Bangalore | Whatsapp No 6378878445 VIP ...
Race Course Road } Book Call Girls in Bangalore | Whatsapp No 6378878445 VIP ...Race Course Road } Book Call Girls in Bangalore | Whatsapp No 6378878445 VIP ...
Race Course Road } Book Call Girls in Bangalore | Whatsapp No 6378878445 VIP ...
 
Bandra East [ best call girls in Mumbai Get 50% Off On VIP Escorts Service 90...
Bandra East [ best call girls in Mumbai Get 50% Off On VIP Escorts Service 90...Bandra East [ best call girls in Mumbai Get 50% Off On VIP Escorts Service 90...
Bandra East [ best call girls in Mumbai Get 50% Off On VIP Escorts Service 90...
 
Cara Menggugurkan Kandungan Dengan Cepat Selesai Dalam 24 Jam Secara Alami Bu...
Cara Menggugurkan Kandungan Dengan Cepat Selesai Dalam 24 Jam Secara Alami Bu...Cara Menggugurkan Kandungan Dengan Cepat Selesai Dalam 24 Jam Secara Alami Bu...
Cara Menggugurkan Kandungan Dengan Cepat Selesai Dalam 24 Jam Secara Alami Bu...
 
👉 Amritsar Call Girls 👉📞 8725944379 👉📞 Just📲 Call Ruhi Call Girl Near Me Amri...
👉 Amritsar Call Girls 👉📞 8725944379 👉📞 Just📲 Call Ruhi Call Girl Near Me Amri...👉 Amritsar Call Girls 👉📞 8725944379 👉📞 Just📲 Call Ruhi Call Girl Near Me Amri...
👉 Amritsar Call Girls 👉📞 8725944379 👉📞 Just📲 Call Ruhi Call Girl Near Me Amri...
 
Dehradun Call Girl Service ❤️🍑 8854095900 👄🫦Independent Escort Service Dehradun
Dehradun Call Girl Service ❤️🍑 8854095900 👄🫦Independent Escort Service DehradunDehradun Call Girl Service ❤️🍑 8854095900 👄🫦Independent Escort Service Dehradun
Dehradun Call Girl Service ❤️🍑 8854095900 👄🫦Independent Escort Service Dehradun
 
Call Girls Mussoorie Just Call 8854095900 Top Class Call Girl Service Available
Call Girls Mussoorie Just Call 8854095900 Top Class Call Girl Service AvailableCall Girls Mussoorie Just Call 8854095900 Top Class Call Girl Service Available
Call Girls Mussoorie Just Call 8854095900 Top Class Call Girl Service Available
 
Kolkata Call Girls Naktala 💯Call Us 🔝 8005736733 🔝 💃 Top Class Call Girl Se...
Kolkata Call Girls Naktala  💯Call Us 🔝 8005736733 🔝 💃  Top Class Call Girl Se...Kolkata Call Girls Naktala  💯Call Us 🔝 8005736733 🔝 💃  Top Class Call Girl Se...
Kolkata Call Girls Naktala 💯Call Us 🔝 8005736733 🔝 💃 Top Class Call Girl Se...
 
Electrocardiogram (ECG) physiological basis .pdf
Electrocardiogram (ECG) physiological basis .pdfElectrocardiogram (ECG) physiological basis .pdf
Electrocardiogram (ECG) physiological basis .pdf
 
Control of Local Blood Flow: acute and chronic
Control of Local Blood Flow: acute and chronicControl of Local Blood Flow: acute and chronic
Control of Local Blood Flow: acute and chronic
 

Cio Summit 2008

  • 1. Self-Service Opportunities in Healthcare Tom Gregorio, VP & CIO Saint Barnabas Health Care System Newark Beth Israel Medical Center Children’s Hospital of New Jersey
  • 2. Self-Service is Everywhere Airline Hotel Healthcare Bill Pay / Food Order Retail Financial
  • 3. The Self-Service Movement Continues to Expand Are you more likely to do business with companies that offer self-service?
  • 4. Consumers Choose Self-Service for speed, Convenience and Ease-of-use Across Industries Faster More Convenient Easier
  • 5.
  • 6.
  • 7. The Wait We Hate the Most Results from Opinion Research Corporation – Commissioned Study by NCR
  • 8. Key Findings Q: Why would you choose self-service over personal assistance ?
  • 9. Key Findings - Healthcare Q: Why was “I trust myself and the self-service technology more” one of your top choices?
  • 10.
  • 11. DOCUMENT IMAGING EHR / EMR SCHEDULING ADT / EPM BILLING Applications Layer Connect. Interact. Transact.
  • 12. Newark Beth Israel Medical Center Newark, New Jersey, USA
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
  • 28.
  • 29.