2. Qualifications Your Requirements Highly Organized & Detail oriented Strong written, verbal, & group presentations Strong interpersonal skills Teamwork & networking skills Independently driven/drive for results Exp. In high volume environment Strong knowledge of Salesforce, Expert, AS400 Flexibility – Ability to multitask Strong classroom presence & control My Skills 11 years of hotel management experience. Strong involvement with group sales 16 years of office manager experience. 2 years concentrated training experience. Emotionally intelligent. Experience in evaluating skills of peers. Self motivated. Created teams/locations that exceeded expectations. Awarded most improved area 3 out of 5 quarters. Multiple awards in sales, contests, and training. Goal driven. Perfectionist in most areas. 16 years experience in hotel/car rental industry. Strong skills in multi-tasking, achieving results. Experienced in salesforce and AS400. Willing to do what it takes to get the job done. Understand the importance to be flexible. Require class participation with emphasis on creating a fun and learning environment.
3. Summary of experience Strengths Customer Service I understand the 3 Dimensions of Customer Service Human Dimension – ( personal concern – happy, upset) Business Dimension – (keep the financial burden on company) Hidden Dimension – (question to determine underlying concern) Emotionally Intelligent Self-awareness – recognize and understand my emotions/how they effect others Self regulation – control impulses – think before acting Motivation - a passion for work Empathy – understand the emotional makeup of others Social skills- proficient in managing others
4. Summary of Experience (cont) Leadership style Servant Leader I believe the best way to lead is to insure that you engage everyone in the decision process. I know by creating a strong team, the company will achieve better results. It’s important to show them that you are willing to take time to know them and use positive reinforcement when small accomplishments are met. Management Style To empower others – take ownership Delegate responsibilities Set goals for the office and individually Staff Development – look for coaching opportunity Provide quick feedback to questions Promote creativity in the department Provide clear expectations Recognize positive results – avoid negative motivation Conduct Weekly/Monthly meetings
