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Going Beyond Innovation
How Companies Must Use "Market-Driven" Principles to
    Compete & Grow (And Transform a Country)

                     Tom Evans
                  Lûcrum Marketing
                  @compellingmktr

                                      Copyright © 2012, Lûcrum Marketing, All Rights Reserved
Where Are Companies & Countries Investing?




      Technical Skills
                                                 Economic Growth
     Quality Standards       Productivity
                                                     Global
  Management/Leadership   Competitive Products
                                                 Competitiveness
    Innovation Methods




                                                  Copyright © 2012, Lûcrum Marketing, All Rights Reserved
Understanding Definitions


• Product
• Quality
• Innovation




                            Copyright © 2012, Lûcrum Marketing, All Rights Reserved
Product


• A "thing produced by labor or effort" or the "result of an act
  or a process",




http://en.wikipedia.org/wiki/Product_(business)


                                                  Copyright © 2012, Lûcrum Marketing, All Rights Reserved
Quality


• A product or process that is reliable, and that performs its
  intended function is said to be a quality product.
• Reducing the variation around the target




http://www.qualitydigest.com/html/qualitydef.html


                                                    Copyright © 2012, Lûcrum Marketing, All Rights Reserved
Innovation


• The introduction of something new.
• A new idea, method or device.
• Creativity: (1) the ability to make or bring into existence
  something new; (2) having the quality of being able to
  create rather than imitate
• Invention: something invented: as (1) a product of the
  imagination; (2) a device, contrivance, or process
  originated after study and experiment.

 http://www.merriam-webster.com/dictionary

                                               Copyright © 2012, Lûcrum Marketing, All Rights Reserved
Going Beyond


• product to PRODUCT
• quality to QUALITY
• innovation to INNOVATION




                             Copyright © 2012, Lûcrum Marketing, All Rights Reserved
Going Beyond – Why?


• Today, the Institute for Competitiveness & Prosperity
  released a report titled Canada’s Innovation Imperative. In
  it, we conclude that public innovation policy is not working
  largely because our governments focus on driving
  invention, not innovation.




 http://www.thestar.com/opinion/editorialopinion/article/1000453--key-to-productivity-is-innovation-not-invention>

                                                                                                  Copyright © 2012, Lûcrum Marketing, All Rights Reserved
PRODUCT


• A product is anything that can be offered to a market that
  might satisfy a want or need.




http://en.wikipedia.org/wiki/Product_(business)



                                                  Copyright © 2012, Lûcrum Marketing, All Rights Reserved
QUALITY


• Quality is the ongoing process of building and sustaining
  relationships by assessing, anticipating, and fulfilling
  stated and implied needs.
• Quality is the customers' perception of the value of the
  suppliers' work output.
• The degree to which something meets or exceeds the
  expectations of its consumers.


http://www.qualitydigest.com/html/qualitydef.html


                                                    Copyright © 2012, Lûcrum Marketing, All Rights Reserved
INNOVATION


• Innovation is the creation of better or more effective
  products, processes, services, technologies, or ideas that
  are accepted by markets, governments, and society.




http://en.wikipedia.org/wiki/Innovation

                                             Copyright © 2012, Lûcrum Marketing, All Rights Reserved
What’s The Difference?


• Product Orientation - A business approach or
  philosophy in which whatever a company makes or
  supplies is the focus of the management's attention.
• Market Orientation - A business approach or philosophy
  that focuses on identifying and meeting the stated or
  hidden needs or wants of customers.




 http://www.businessdictionary.com/

                                          Copyright © 2012, Lûcrum Marketing, All Rights Reserved
Innovation Value Chain




Harvard Business Review, June 2007, The Innovation Value Chain
by Morten Hansen & Julian Birkinshaw
                                                                 Copyright © 2012, Lûcrum Marketing, All Rights Reserved
Key Components - Innovation Value Chain




                                    Copyright © 2012, Lûcrum Marketing, All Rights Reserved
Idea Generation


• Market Problem: The root of Innovation begins with
  Market Problems and Market Needs that need to be
  solved. We must discover and understand these before
  we can apply creativity and invention to solving them.
• Concept Generation (Creativity & Invention): Create
  concepts (ideas) that lead to a better or more effective
  product, process, service, technology or idea to address
  the market problem or market need.



                                            Copyright © 2012, Lûcrum Marketing, All Rights Reserved
Idea Conversion (1)

• Evaluate & Select: Evaluate and Select those concepts
  (ideas) with the greatest potential for success.
• Market Strategy: This is the key decision that drives the
  development of the solution, the business model and the
  marketing and sales activities. This includes defining the
  best target markets and how the solution is to be
  positioned in the market.
• Define & Design: Define the product, process, service,
  technology or idea in enough detail that any risks can be
  determined and the cost of development and delivery can
  be defined.
                                             Copyright © 2012, Lûcrum Marketing, All Rights Reserved
Idea Conversion (2)


• Business Model: Determine the pricing model, delivery
  mechanism and the cost to sell and deliver to ensure the
  potential of profitability.
• Business Case: Validate that this is a worthy market
  opportunity and approve funding for the investment.
• Develop: Fully develop the product, process, service,
  technology and idea such that is can be introduced to the
  market.


                                            Copyright © 2012, Lûcrum Marketing, All Rights Reserved
Idea Diffusion


• Communicate Value: Use marketing and sales to
  communicate to the market why they should solve their
  problem or need with your solution.
• Effectively Deliver: Efficiently and effectively deliver the
  product, process, service, technology or idea with
  appropriate quality.




                                              Copyright © 2012, Lûcrum Marketing, All Rights Reserved
Contributions to Innovation Value Chain


                                     Contributions to the Innovation Value Chain
                            Market    Concept     Evaluate &    Market    Define &   Business                Communicate         Effectively
                                                                                                Develop
                           Problem   Generation     Select     Strategy    Design     Model                     Value             Deliver



  Quality Standards
                                                                           X                     X                                  X
  Innovation Methods
(Creativity & Invention)               X            X                      X
 Product Management
                            X          X            X           X          X          X          X                X



                                                                                                  Copyright © 2012, Lûcrum Marketing, All Rights Reserved
How Do We Go Beyond?


  The aim of marketing is to know and understand the
  customer so well that the product or service fits him and
  sells itself.
                Peter Drucker




         Product Management
                                             Copyright © 2012, Lûcrum Marketing, All Rights Reserved
What is Product Management?


• Creating and sustaining value throughout the entire
  product life cycle (Greg Geracie)
• Discover & validate valuable market problems.
• Define the right solution to solve market problems.
• Justify the investment in the market opportunity.
• Define a clear market strategy that leads to a competitive
  advantage.
• Communicate to the market how the solution solves the
  problem or need and why they should buy the solution.
                                             Copyright © 2012, Lûcrum Marketing, All Rights Reserved
Product Management Contribution to
Innovation Value Chain




                                     Copyright © 2012, Lûcrum Marketing, All Rights Reserved
Investing in Product Management


• The Singapore government has set aside S$46 million
  (US$36.4 million) for an initiative called Infocomm Industry
  Productivity Roadmap.
• Train professionals with specialised skills such as product
  management to support the transformed business models.




 http://www.mis-asia.com/resource/industries/singapore-rolls-out-programme-to-transform-local-infocomm-players

                                                                                                  Copyright © 2012, Lûcrum Marketing, All Rights Reserved
Conclusion


• Innovation is a key investment for countries and
  companies.
• Innovation contributes to productivity, competitive
  products, growth and creating a competitive advantage.
• Companies (& Countries) must invest in all parts of the
  Innovation Value Chain to achieve the benefits of
  Innovation. (innovation v. INNOVATION)
• The Market-Driven Principles of Product Management are
  a major contributor to the Innovation Value Chain.

                                          Copyright © 2012, Lûcrum Marketing, All Rights Reserved
Thank You!



                      Tom Evans
                   Lûcrum Marketing
             tevans@lucrum-marketing.com
                   +1.512.961.5267
                   @compellingmktr



                                      Copyright © 2012, Lûcrum Marketing, All Rights Reserved

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Going Beyond Innovation: How Companies Must Use "Market-Driven" Principles to Compete & Grow (And Transform a Country)

  • 1. Going Beyond Innovation How Companies Must Use "Market-Driven" Principles to Compete & Grow (And Transform a Country) Tom Evans Lûcrum Marketing @compellingmktr Copyright © 2012, Lûcrum Marketing, All Rights Reserved
  • 2. Where Are Companies & Countries Investing? Technical Skills Economic Growth Quality Standards Productivity Global Management/Leadership Competitive Products Competitiveness Innovation Methods Copyright © 2012, Lûcrum Marketing, All Rights Reserved
  • 3. Understanding Definitions • Product • Quality • Innovation Copyright © 2012, Lûcrum Marketing, All Rights Reserved
  • 4. Product • A "thing produced by labor or effort" or the "result of an act or a process", http://en.wikipedia.org/wiki/Product_(business) Copyright © 2012, Lûcrum Marketing, All Rights Reserved
  • 5. Quality • A product or process that is reliable, and that performs its intended function is said to be a quality product. • Reducing the variation around the target http://www.qualitydigest.com/html/qualitydef.html Copyright © 2012, Lûcrum Marketing, All Rights Reserved
  • 6. Innovation • The introduction of something new. • A new idea, method or device. • Creativity: (1) the ability to make or bring into existence something new; (2) having the quality of being able to create rather than imitate • Invention: something invented: as (1) a product of the imagination; (2) a device, contrivance, or process originated after study and experiment. http://www.merriam-webster.com/dictionary Copyright © 2012, Lûcrum Marketing, All Rights Reserved
  • 7. Going Beyond • product to PRODUCT • quality to QUALITY • innovation to INNOVATION Copyright © 2012, Lûcrum Marketing, All Rights Reserved
  • 8. Going Beyond – Why? • Today, the Institute for Competitiveness & Prosperity released a report titled Canada’s Innovation Imperative. In it, we conclude that public innovation policy is not working largely because our governments focus on driving invention, not innovation. http://www.thestar.com/opinion/editorialopinion/article/1000453--key-to-productivity-is-innovation-not-invention> Copyright © 2012, Lûcrum Marketing, All Rights Reserved
  • 9. PRODUCT • A product is anything that can be offered to a market that might satisfy a want or need. http://en.wikipedia.org/wiki/Product_(business) Copyright © 2012, Lûcrum Marketing, All Rights Reserved
  • 10. QUALITY • Quality is the ongoing process of building and sustaining relationships by assessing, anticipating, and fulfilling stated and implied needs. • Quality is the customers' perception of the value of the suppliers' work output. • The degree to which something meets or exceeds the expectations of its consumers. http://www.qualitydigest.com/html/qualitydef.html Copyright © 2012, Lûcrum Marketing, All Rights Reserved
  • 11. INNOVATION • Innovation is the creation of better or more effective products, processes, services, technologies, or ideas that are accepted by markets, governments, and society. http://en.wikipedia.org/wiki/Innovation Copyright © 2012, Lûcrum Marketing, All Rights Reserved
  • 12. What’s The Difference? • Product Orientation - A business approach or philosophy in which whatever a company makes or supplies is the focus of the management's attention. • Market Orientation - A business approach or philosophy that focuses on identifying and meeting the stated or hidden needs or wants of customers. http://www.businessdictionary.com/ Copyright © 2012, Lûcrum Marketing, All Rights Reserved
  • 13. Innovation Value Chain Harvard Business Review, June 2007, The Innovation Value Chain by Morten Hansen & Julian Birkinshaw Copyright © 2012, Lûcrum Marketing, All Rights Reserved
  • 14. Key Components - Innovation Value Chain Copyright © 2012, Lûcrum Marketing, All Rights Reserved
  • 15. Idea Generation • Market Problem: The root of Innovation begins with Market Problems and Market Needs that need to be solved. We must discover and understand these before we can apply creativity and invention to solving them. • Concept Generation (Creativity & Invention): Create concepts (ideas) that lead to a better or more effective product, process, service, technology or idea to address the market problem or market need. Copyright © 2012, Lûcrum Marketing, All Rights Reserved
  • 16. Idea Conversion (1) • Evaluate & Select: Evaluate and Select those concepts (ideas) with the greatest potential for success. • Market Strategy: This is the key decision that drives the development of the solution, the business model and the marketing and sales activities. This includes defining the best target markets and how the solution is to be positioned in the market. • Define & Design: Define the product, process, service, technology or idea in enough detail that any risks can be determined and the cost of development and delivery can be defined. Copyright © 2012, Lûcrum Marketing, All Rights Reserved
  • 17. Idea Conversion (2) • Business Model: Determine the pricing model, delivery mechanism and the cost to sell and deliver to ensure the potential of profitability. • Business Case: Validate that this is a worthy market opportunity and approve funding for the investment. • Develop: Fully develop the product, process, service, technology and idea such that is can be introduced to the market. Copyright © 2012, Lûcrum Marketing, All Rights Reserved
  • 18. Idea Diffusion • Communicate Value: Use marketing and sales to communicate to the market why they should solve their problem or need with your solution. • Effectively Deliver: Efficiently and effectively deliver the product, process, service, technology or idea with appropriate quality. Copyright © 2012, Lûcrum Marketing, All Rights Reserved
  • 19. Contributions to Innovation Value Chain Contributions to the Innovation Value Chain Market Concept Evaluate & Market Define & Business Communicate Effectively Develop Problem Generation Select Strategy Design Model Value Deliver Quality Standards X X X Innovation Methods (Creativity & Invention) X X X Product Management X X X X X X X X Copyright © 2012, Lûcrum Marketing, All Rights Reserved
  • 20. How Do We Go Beyond? The aim of marketing is to know and understand the customer so well that the product or service fits him and sells itself. Peter Drucker Product Management Copyright © 2012, Lûcrum Marketing, All Rights Reserved
  • 21. What is Product Management? • Creating and sustaining value throughout the entire product life cycle (Greg Geracie) • Discover & validate valuable market problems. • Define the right solution to solve market problems. • Justify the investment in the market opportunity. • Define a clear market strategy that leads to a competitive advantage. • Communicate to the market how the solution solves the problem or need and why they should buy the solution. Copyright © 2012, Lûcrum Marketing, All Rights Reserved
  • 22. Product Management Contribution to Innovation Value Chain Copyright © 2012, Lûcrum Marketing, All Rights Reserved
  • 23. Investing in Product Management • The Singapore government has set aside S$46 million (US$36.4 million) for an initiative called Infocomm Industry Productivity Roadmap. • Train professionals with specialised skills such as product management to support the transformed business models. http://www.mis-asia.com/resource/industries/singapore-rolls-out-programme-to-transform-local-infocomm-players Copyright © 2012, Lûcrum Marketing, All Rights Reserved
  • 24. Conclusion • Innovation is a key investment for countries and companies. • Innovation contributes to productivity, competitive products, growth and creating a competitive advantage. • Companies (& Countries) must invest in all parts of the Innovation Value Chain to achieve the benefits of Innovation. (innovation v. INNOVATION) • The Market-Driven Principles of Product Management are a major contributor to the Innovation Value Chain. Copyright © 2012, Lûcrum Marketing, All Rights Reserved
  • 25. Thank You! Tom Evans Lûcrum Marketing tevans@lucrum-marketing.com +1.512.961.5267 @compellingmktr Copyright © 2012, Lûcrum Marketing, All Rights Reserved