Our professional services team has witnessed the largest growth and restructuring across the company. Discover how our project managers, business analysts and web developers are available to help you support your web vision going forward.

1. Putting our resources in your hands
Professional Services Update
“Enhancing Your Ongoing Experience”
Elaine Barry

2. Skilled team of consultants
who provide services to assist
our clients and partners in
the planning and deployment
of Content Management
solutions
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3. • Joined the TERMINALFOUR Management team
in Nov 2012
• Primary Focus to date:
• Creating a scalable organization structure
• Recruiting PS candidates to deliver new and
existing business in an efficient and profitable
way
• Developing new processes and procedures to
remove single points of failure and increase
project control
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4. Head of Professional
Services
(Elaine Barry)
Project Mark Baldwin Manual Data
Business Analysts Web Developers
Managers (Team Lead) Migration
Annemarie Dooley Stephen Grice Dylan Kelly DM Resource 1
Deirdre McKeown Michael Mason DM Resource 2
Daniel Keane
Neil O Neil Adam Tallon
Raewyn McKenna
Eric O Flynn Gillian McAuliffe
Hugh Law
Mark Bishop
Ronan O Leary
Dermot Dooley
Austin Halpin
Graham Bishop
James Byrne
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5. • Headcount grown by 30% in the past year
• Further review of resources throughout 2013
• New Roles and responsibilities to reduce single
points of failure
• Planning in progress to review and identify
global resources that will be positioned locally to
allow for even more efficient delivery of projects
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6. Process Group Reuse Group
• Weekly Project • Hints & Tips
• Formalized internal
Profitability & RAG documentation for
project kick offs
status reports for all Design companies to
between web developer
projects allow them to
and Project managers
• Daily recording of time effectively design for
• New Quality control
for all projects in new Site Manager.
gates on all project
Jira Timesheets system • All new processes &
implementations to
to allow for accurate procedures &
ensure quality
project reporting templates documented
deliverables to clients.
• Faster assignment of for reuse across all
• Improved pre-discovery
PM to new projects project
requirements sheet
• Clear and efficient implementations
now included in Sales
Billing process and • PS Web developer code
pack to clients to allow
procedures repository created and
for better
• Accurate resource used to share all
understanding of clients
utilization to ensure all technical information &
requirements
projects resourced How To information.
effectively
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7. • Standardize & Package Service Offerings
• Packs • Objectives
– Sure Start/Quick Start – Best Practice
– Value Discovery approach to service
– Content Migration Strategy offerings
– Solution Integration – Client satisfaction
– Health Checks – – Identify accurate
Implementation & Usage client scope and
– Draw down/Framework proposed
Days solution/offering
– Site Manager custom
enhancements/Change
requests
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8. • How will Professional Services support you in
2013:
– Expanded range of services offered and all
services positively positioned to ease
justification
– Increased Client Satisfaction from delivering
solutions on time, to budget and with quality
assurance
– Best practice, repeatable approach to
delivering Professional services and client
satisfaction
Working together to be successful
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