2. Who are Zeacom and what do they do?
• They specialise in call centre software and procedures
• Business Process Automation
• Unified Communications
• Consulting
• Contact Centre
3. Who are Zeacom and what do they do?
• The Zeacom Contact Centre product is a full multi-media
product offering a cloud, hosted or on-premise solution.
• It is primarily targeted at the SMB contact centre market
and distributed through an extensive telephony reseller
channel
• Zeacom has a main product they classify in their Unified
Communications range
4. Zeacom Main Product
• It’s called Presence and is endorsed by:
• It’s a Call Centre Software
• And they currently have a 24% market share in Australia
• Information can be found as follows
• http://www.zeacom.com/images/downloads/unified-
communications-plugins-
brochure.pdf?_cldee=c2FsZXNAdGVsZXBob25ld3JlY2tlcnMuY29t
LmF1
5. Zeacom Main Product
• Its other main product is their Contact Centre
• This is a customised solution for individual client
• It includes Integration with CRM packages
• IVR (Interactive Voice Response)
• Motorway reports: Finance Company
6. Who are Zeacom?
• They are a software company which started in Auckland,
New Zealand
• They were awarded IP Contact Centre Technology
Pioneer Award in 2009 and 2010
• They also received the Supreme Award at the American
Chamber of Commerce-UPS Business Awards in 2006
7. Who are Zeacom?
• Zeacom was taken over by Enghouse Systems Limited,
an Auckland based enterprise software
solutions company in May 31, 2012
• They also have major offices in Sydney and Ontario
• With regional office in North America (Orange County, CA)
, Northern Europe (Reading, England) and Asia Pacific
(Melbourne)
8. TW and Zeacom Products
• What do we supply that works with Presence, Contact
Centre and the Zeacom brand?
• Headsets (all call centres use them)
• Plantronics headsets
• Office headsets
• Telephone Systems
• Call Recording
• MOH Units
• Installation products
• Presentation by Telephone Wreckers
