What Are the Top VoIP Advantages That You Are Unheard Of? The Upside of VoIP You Are Unheard Of. Let’s see it in detail.

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Innovative Technologies to
Monetize Telecom Networks
10 Surprising VoIP Benefits You
May Not Know About

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Discover 10 Advantages of VoIP
Systems You Might Not Have Known
• Amplified Productivity
• Rich Conversations Using Machine Learning
• Have Complete Control Using Effective Dashboard Design
• Easily Scalable Tech Stack
• Workforce Optimization through Omnichannel Model
• Complete Portability
• Increased Security
• Superior Voice Quality
• Direct and Indirect Cost Savings
• Improved Sales and Customer Support through Integration

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10 Surprising VoIP Benefits You May Not Know About
The VoIP services industry shows no sign of slowing down as it
continues to strengthen, with businesses moving to cloud
communication because of technological advances. Apart from the
advanced capabilities and convenience offered by VoIP service
providers, the pandemic’s big push towards remote and hybrid
work arrangements has contributed significantly to the growth of
the mobile VoIP industry.
Today’s VoIP system includes more functionalities than just
wholesale/retail voice calling and Interactive Voice Response (IVR).
Whatever your niche, VoIP technology provides a reliable, efficient,
and unified platform for business communication through
intelligent call routing strategies, integrations, omnichannel
presence, better organization of conversations, and more.
According to a recent study, automated customer service has secured its position amongst top AI investments, with funding worth $4.5 billion,
followed by sales process automation ($2.7 billion) and threat prevention ($2.7 billion). Telecommunication is closely concerned with customer
service, sales, and security, and VoIP systems strive to bring quality, profitability, efficiency, and innovations to these areas.
Let’s discover some lesser-known advantages of VoIP services leading innovation in business communication.

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Amplified Productivity
VoIP services providers offer cloud-hosted platforms that make
a foundation for intelligent capabilities that analog phone lines
could never achieve. Unified communication is one such
approach that accounts for the most significant productivity
gains. It erases boundaries between the desk phone and the
mobile phone, the team collaboration and the customer
interface tool.
Advanced features like intelligent routing, automated IVR,
voicemail, and virtual phone numbers ensure that employees
or agents never miss calls. Besides, with customer data handy,
employees can focus on clients’ in-the-moment needs rather
than launching a lengthy investigation into previous
conversations.

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Rich Conversations Using Machine Learning
VoIP services providers are looking into opportunities to
enrich conversations by applying machine learning (ML) and
Natural Language Processing (NLP) to voice during and after
calls. The VoIP system can process and leverage call data to
predict callers’ intentions and route them to a particular
employee or team.
During the call, AI and ML can offer suggestions on how
agents can proceed to make customers happy based on the
emotional weight of each sentence. It can also translate the
call in real-time for call centers in different countries. Post-
conversation, VoIP APIs (Application Programming
Interfaces) can aggregate insights and take actions, such as
scheduling follow-ups, booking appointments, etc.

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Have Complete Control Using
Effective Dashboard Design
VoIP systems often come with comprehensive dashboards and
admin portals with an effective user interface that keeps all
VoIP functionalities a click away. This portal allows the business
to build a call flow or a call tree, e.g. when the company
receives a call from a new customer who has placed an order, it
should be directed to the sales team through auto-attendant.
Users can set up their profiles with customized voicemails, pop-
up guides, tasks, projects, and more. VoIP dashboards give
access to easy-to-use communication analytics, after-call
surveys, sales automation, inbox, and more.

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Easily Scalable Tech Stack
Scalable technology is one of the prime reasons businesses
switch to VoIP services because it can be modified when
needed. It enables enterprises to manage frequent and
sizable changes in campaigns. For instance, contact centers
will be flooded with customer inquiries when a brand
launches a campaign to bring a new product to the market.
The business can easily add extra phone lines and even spin
up unique virtual phone numbers for callers.
When the campaign ends, seasonal spikes die down, or a
business experience a lull, they can scale back down their
VoIP phone network. VoIP expansion and alterations are
affordable and effortless.

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Workforce Optimization
through Omnichannel Model
The flexibility of VoIP systems enabled by API Integrations
allows businesses to implement an omnichannel strategy. A
unified and well-connected view of multiple communication
channels makes it easy for employees to help customers. In
an omnichannel strategy, customer data from an offline
branch, website, mobile app, social, and phone calls are all
synced in real-time to display previous interactions, notes,
and context to the agents.
Businesses can benefit from the following using
omnichannel VoIP features:
• Increased customer retention rates
• Faster query resolution times
• Optimized remote workforce
• Enhanced personalization

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Complete Portability
VoIP facilitates complete portability, which is beneficial,
especially for remote, hybrid, and highly mobile teams
requiring frequent travel. Users can access their VoIP phone
systems from anywhere with a working internet connection.
Besides the softphone interface, VoIP service providers offer
iOS or Android apps and web-based calling. Hence,
employees are always in contact with customers whenever
they are away from their desks.
Today’s VoIP systems help meet the demands of remote and
on-the-go workforce with collaboration features like instant
messaging, file sharing, co-editing, video conferencing, and
white-boarding tools.

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Increased Security
Security threats are rising, where bad actors find an entry
point into the VoIP system through fraudulent phone calls.
VoIP is among the biggest targets for DDoS attacks and
social engineering. However, in recent years, VoIP has
witnessed the development of higher levels of encryption,
tailored security packages, and comprehensive firewalls.
VoIP providers update their architecture consistently to help
mitigate security breaches through newer vulnerabilities.
They also offer remote network monitoring, real-time
security alerts, and access control to track and stop
questionable calling behavior.

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Superior Voice Quality
VoIP can deliver higher quality and reliable phone
service thanks to advances such as HD voice, global
points of presence, automated bandwidth
adjustments, and partnerships with tier-1 carriers.
Unlike VoIP in its earlier days, VoIP calls are likely to
be crisp and clear with no latency, jitter, lags, or call
dropouts. VoIP technology consistently delivers high-
quality calls with an SLA-guaranteed uptime of almost
99.9%.

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Direct and Indirect Cost Savings
With traditional phone lines, businesses incur massive upfront
costs related to PBX (Private Branch Exchange) hardware and
copper wiring charges. VoIP networks don’t need these since
broadband connections power VoIP services. VoIP calls are
cheaper than calls over Public Switched Telephone Network
(PSTN) or the traditional circuit-switched telephone network.
It facilitates competitive charges for long-distance or
international calling due to wholesale voice carrier
arrangements. The indirect cost savings include savings with
remote work and repurposed human resources. VoIP systems
also come with add-on features that are not inherent in other
methods, such as call forwarding, group ringing, call flow,
direct inward dialing, and more.

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Improved Sales and Customer Support
through Integration
VoIP is a cloud-based phone system that offers out-of-the-box
integrations with help desk software, sales tools, CRM, email
marketing tools, transcription apps, and more. Employees can
access, use, and share data from these integrations to
multitask and derive optimum results. It consolidates
communications from emails, CRM, calls, social media, and
surveys into an intuitive, single point-of-view.
For instance, sales app integrations work with CRM to
centralize workflows, enabling businesses to track and monitor
sales through call analysis. Similarly, customer support
integrations allow companies to aggregate data from events,
calls, CRM, and email marketing to measure customer
satisfaction and agent performance metrics.

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Answer the Call of Your Business
Communications Needs
VoIP services providers are joining forces with modern and
advanced information and communications technology
infrastructure. They offer flexible and scalable VoIP services that
help unleash unified and streamlined business communication.
VoIP solutions help businesses meet customer expectations,
empower employees to be more productive, and deliver rich,
personalized experiences.
Bankai Group has exclusive traffic arrangements with MNOs,
MVNOs, and enterprise customers to provide high-quality A-
Z, retail, and wholesale VoIP services.

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