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Capital Markets Day
Niklas Sonkin, Market Area Director Central Europe and
Eurasia
December 12, 2012
Net sales                         EBITDA                    CapEx
 Kazakhstan                                                  2%                                -4%       13%




                                        • Continued rapid market share growth




91   Tele2 Capital Markets Day 2012   * Figures represent contribution to group; YTD Q3 2012
Highlights since last Capital Markets Day


More than 3 mln subscribers              New agreement on MTR   Strong customer intake
Customers ’000                           reductions             leading to doubling of
3,500                                    MTR development        customer market share YoY
3,000
                                                                Customer market share
2,500
                                                                                        Q3 2012
2,000
1,500                                                                    Q3 2011
1,000
 500
   0




 92     Tele2 Capital Markets Day 2012
Kazakhstan macro overview
 GDP development                       Population (’000)
 10%                                   17,000
     8%                                16,500
     6%                                16,000
     4%                                15,500
     2%                                15,000
     0%                                14,500



 Inflation                             Unemployment rate
 20%                                   8%

 15%                                   6%

 10%                                   4%
     5%                                2%
     0%                                0%



93    Tele2 Capital Markets Day 2012                       Source: International Monetary Fund
Competitive environment

 Customer market share                           Share of net subscriber additions
          1.8% 3.5% 5.5% 6.4% 7.7% 10.5% 12.1%          -3%   23% 34% 21% 54%        56% 35%*
 100%                                            100%

 80%                                              80%

                                                  60%
 60%
                                                  40%                                             Tele2
 40%                                                                                              Kcell/Activ
                                                  20%
                                                                                                  Beeline
 20%
                                                   0%                                             Dalacom/Pathword
     0%                                          -20%




                                                    * Q3 ’12 including customer base adjustment




94    Tele2 Capital Markets Day 2012
Revenue growth
                     Customer         Revenue market
                     market share     share

               15%                                     45%

               10%                                     40%

                5%                                     35%

                0%                                     30%




               60%                                     5%

               55%
                                                       4%
               50%

               45%                                     3%




95   Tele2 Capital Markets Day 2012
Customer base, MOU and ARPU

Number of customers (’000)               Customer MOU and ARPU (KZT)
3,500                                    1,200                         90
3,000                                                                  80
                                         1,000
                                                                       70
2,500
                                          800                          60
2,000                                                                  50
                                          600
1,500                                                                  40   ARPU
                                          400                          30   MOU
1,000
                                                                       20
 500                                      200
                                                                       10
   0                                        0                          0




  96    Tele2 Capital Markets Day 2012
Market has seen sharp fall in average price per
minute
 Average price per minute (USD cents)
 0.09
 0.08
 0.07
                                                                                            Kazakhstan telecom market
 0.06
 0.05
                                                                                            pricing development since
 0.04
                                                                                            Tele2’s market entry
 0.03
 0.02
 0.01
     0




                                      Note: Average price per minute calculated by using officially reported MOU, ARPU and customer
97   Tele2 Capital Markets Day 2012        market share (including data, handset and interconnect revenue)
On target for EBITDA break-even

 Tele2 expects to reach EBITDA break-even by 2H 2013

     GM1 and EBITDA margin development
      40%

      20%
                                                   • GM1 margin at all-
                                                     time high
       0%
                                                   • Positive EBITDA
      -20%                               GM1%        margin development
      -40%                               EBITDA%

      -60%

      -80%

     -100%



98     Tele2 Capital Markets Day 2012
Distribution strategy

                                      32 monobrand stores
                                      678 dealers
                                      5,999 points of sale
                                      Online store




99   Tele2 Capital Markets Day 2012
Highly satisfied customers
 Customer satisfaction
 98%
 96%                                                       Phone           Customer satisfaction
                                                           Shops
 94%                                                                       second only to Russia in
                                                      Target
 92%                                                                       the Tele2 Group
 90%
 88%
          Q1 2012        Q2 2012      Q3 2012

 Customer service KPIs (seconds)                                           Further improvements
  140
  120
                                                                           through introduction of
                                             Target
  100                                                   Average handling   social media monitoring,
   80                                                   time               new staff learning
   60                                                   Average speed of
   40
                                             Target     answer             concepts and feedback
   20                                                                      pages
    0
         Q1 2012     Q2 2012       Q3 2012

100 Tele2 Capital Markets Day 2012
Strong presence in largest regions
                                                                                                              Almaty
  Customer market share per region
  25%                                                                                                         Astana, Kokshetau and Akmolinsk region

                                                                                                              Pavlodar
                         Almaty                                                                               Taraz, Zhambyl
  20%                    Strong price and
                                                                                                              Petropavlovsk and North Kazakhstan
                         quality perception
                                                                                                              Aktau and Mangistau Region
  15%
                                                                                                              Oskemen, Semipallatinsk and East
                                                                                                              Kazakhstan
                                                                                                              Kostanay
  10%                                                                                                         Aktobe

                                                                                                              Shymkent and South Kazakhstan

   5%                                                                                                         Uralsk and Western Kazakhstan
          20.2%




                                                                          15.8%
                  8.9%

                         4.4%

                                6.3%

                                       3.4%

                                              3.3%

                                                     8.3%

                                                            5.2%

                                                                   4.7%



                                                                                  3.7%

                                                                                         4.3%

                                                                                                8.1%

                                                                                                       3.3%
                                                                                                              Kyzylorda

   0%                                                                                                         Karaganda

           Six regions equal
                                                                      Regional population as
         47% of total population                                   proportion of country total
101 Tele2 Capital Markets Day 2012
Further differentiation in price and packaging


 Pricing
 On-net offerings, friends package,
 volume-based data pricing

 Different offers for different
 target groups




102 Tele2 Capital Markets Day 2012
Mobile internet growth
Data revenue development (USD ’000)
 2,000                                Volume-based pricing
 1,600
                                      Profiting from rapid increase in
 1,200

  800
                                      data traffic and high margins
  400

    0
                                      Data revenue as % of
                                      Total revenue: 12.2%
                                      Service revenue: 18.4%
         ”Best value for
         money”
                Profit.kz, May 2012

103 Tele2 Capital Markets Day 2012
Licenses – spectrum comparison


                                11 MHz       6 MHz    7 MHz
   900 MHz
                               GSM/UMTS       GSM      GSM

                                     5 MHz   10 MHz   5 MHz
   1800 MHz
                                      GSM     GSM      GSM

                                 20 MHz      20 MHz   20 MHz
   2100 MHz
                                  UMTS        UMTS     UMTS

                                                                  20 MHz
   LTE
                                                               in 1800 MHz

   CDMA                                                          10 MHz




104 Tele2 Capital Markets Day 2012
Rapid network rollout
Number of activated base stations
3,000
                                     2,517 base stations
                                                            80% population coverage
2,500                                                       Target 92% in 2015
2,000

1,500

1,000
                                                                                                Petropavl
 500                                                                                                                Pavlodar
                                                                                   Kostanay
                                                                                                   Kokshetau
                                                                                                   Astana
                                                           Oral
   0                                                                                                                           Semey
                                                                          Aktobe                        Karagandy              Oskemen
                                                           Atyrau


                                                                                   Kyzyl-Orda
                                                                                                                      Almaty
                                                                  Aktau                                     Taraz     Taldykorgan

                                                                                                Shymkent




105 Tele2 Capital Markets Day 2012
Regulatory environment
 MTR development (KZT)
 25.0
           20.0
                                                       New MTR agreement signed
 20.0
                  16.5
 15.0                    15.3
                                 13.0
                                                       MTRs will continue to go down
                                        11.1
 10.0
                                               9.4
                                                       according to new agreement for
  5.0
                                                       2012 to 2015
  0.0



 Incoming vs. outgoing traffic
 52%
 50%
                                               50.8%
 48%
 46%
 44%




106 Tele2 Capital Markets Day 2012
Engaged employees

            617 employees                               Best-in-class employee
            17 regional offices                         engagement
                                                        Yearly survey ”MyVoice” shows
  Employee engagement index                             record high engagement levels
   60%                                                  and employee satisfaction
   50%
   40%
   30%
   20%                               Tele2 KZ
   10%                               Global Benchmark
    0%




107 Tele2 Capital Markets Day 2012
Solid governance structure

               Tele2 Kazakhstan                 Local partner

  Tele2                       Asianet Holding
  51%                         49%               Supervisory Board

                                                Advisory Board

                                                Tele2 Group best practices




108 Tele2 Capital Markets Day 2012
Summary
                                     •   Tele2 has made an impact on the
                                         market

                                     •   On path towards profitability

                                     •   Improving customer and revenue
                                         market share




109 Tele2 Capital Markets Day 2012
CMD2012 - Niklas Sonkin - Market Area Central Europe and Eurasia

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CMD2012 - Niklas Sonkin - Market Area Central Europe and Eurasia

  • 1. Capital Markets Day Niklas Sonkin, Market Area Director Central Europe and Eurasia December 12, 2012
  • 2. Net sales EBITDA CapEx Kazakhstan 2% -4% 13% • Continued rapid market share growth 91 Tele2 Capital Markets Day 2012 * Figures represent contribution to group; YTD Q3 2012
  • 3. Highlights since last Capital Markets Day More than 3 mln subscribers New agreement on MTR Strong customer intake Customers ’000 reductions leading to doubling of 3,500 MTR development customer market share YoY 3,000 Customer market share 2,500 Q3 2012 2,000 1,500 Q3 2011 1,000 500 0 92 Tele2 Capital Markets Day 2012
  • 4. Kazakhstan macro overview GDP development Population (’000) 10% 17,000 8% 16,500 6% 16,000 4% 15,500 2% 15,000 0% 14,500 Inflation Unemployment rate 20% 8% 15% 6% 10% 4% 5% 2% 0% 0% 93 Tele2 Capital Markets Day 2012 Source: International Monetary Fund
  • 5. Competitive environment Customer market share Share of net subscriber additions 1.8% 3.5% 5.5% 6.4% 7.7% 10.5% 12.1% -3% 23% 34% 21% 54% 56% 35%* 100% 100% 80% 80% 60% 60% 40% Tele2 40% Kcell/Activ 20% Beeline 20% 0% Dalacom/Pathword 0% -20% * Q3 ’12 including customer base adjustment 94 Tele2 Capital Markets Day 2012
  • 6. Revenue growth Customer Revenue market market share share 15% 45% 10% 40% 5% 35% 0% 30% 60% 5% 55% 4% 50% 45% 3% 95 Tele2 Capital Markets Day 2012
  • 7. Customer base, MOU and ARPU Number of customers (’000) Customer MOU and ARPU (KZT) 3,500 1,200 90 3,000 80 1,000 70 2,500 800 60 2,000 50 600 1,500 40 ARPU 400 30 MOU 1,000 20 500 200 10 0 0 0 96 Tele2 Capital Markets Day 2012
  • 8. Market has seen sharp fall in average price per minute Average price per minute (USD cents) 0.09 0.08 0.07 Kazakhstan telecom market 0.06 0.05 pricing development since 0.04 Tele2’s market entry 0.03 0.02 0.01 0 Note: Average price per minute calculated by using officially reported MOU, ARPU and customer 97 Tele2 Capital Markets Day 2012 market share (including data, handset and interconnect revenue)
  • 9. On target for EBITDA break-even Tele2 expects to reach EBITDA break-even by 2H 2013 GM1 and EBITDA margin development 40% 20% • GM1 margin at all- time high 0% • Positive EBITDA -20% GM1% margin development -40% EBITDA% -60% -80% -100% 98 Tele2 Capital Markets Day 2012
  • 10. Distribution strategy 32 monobrand stores 678 dealers 5,999 points of sale Online store 99 Tele2 Capital Markets Day 2012
  • 11. Highly satisfied customers Customer satisfaction 98% 96% Phone Customer satisfaction Shops 94% second only to Russia in Target 92% the Tele2 Group 90% 88% Q1 2012 Q2 2012 Q3 2012 Customer service KPIs (seconds) Further improvements 140 120 through introduction of Target 100 Average handling social media monitoring, 80 time new staff learning 60 Average speed of 40 Target answer concepts and feedback 20 pages 0 Q1 2012 Q2 2012 Q3 2012 100 Tele2 Capital Markets Day 2012
  • 12. Strong presence in largest regions Almaty Customer market share per region 25% Astana, Kokshetau and Akmolinsk region Pavlodar Almaty Taraz, Zhambyl 20% Strong price and Petropavlovsk and North Kazakhstan quality perception Aktau and Mangistau Region 15% Oskemen, Semipallatinsk and East Kazakhstan Kostanay 10% Aktobe Shymkent and South Kazakhstan 5% Uralsk and Western Kazakhstan 20.2% 15.8% 8.9% 4.4% 6.3% 3.4% 3.3% 8.3% 5.2% 4.7% 3.7% 4.3% 8.1% 3.3% Kyzylorda 0% Karaganda Six regions equal Regional population as 47% of total population proportion of country total 101 Tele2 Capital Markets Day 2012
  • 13. Further differentiation in price and packaging Pricing On-net offerings, friends package, volume-based data pricing Different offers for different target groups 102 Tele2 Capital Markets Day 2012
  • 14. Mobile internet growth Data revenue development (USD ’000) 2,000 Volume-based pricing 1,600 Profiting from rapid increase in 1,200 800 data traffic and high margins 400 0 Data revenue as % of Total revenue: 12.2% Service revenue: 18.4% ”Best value for money” Profit.kz, May 2012 103 Tele2 Capital Markets Day 2012
  • 15. Licenses – spectrum comparison 11 MHz 6 MHz 7 MHz 900 MHz GSM/UMTS GSM GSM 5 MHz 10 MHz 5 MHz 1800 MHz GSM GSM GSM 20 MHz 20 MHz 20 MHz 2100 MHz UMTS UMTS UMTS 20 MHz LTE in 1800 MHz CDMA 10 MHz 104 Tele2 Capital Markets Day 2012
  • 16. Rapid network rollout Number of activated base stations 3,000 2,517 base stations 80% population coverage 2,500 Target 92% in 2015 2,000 1,500 1,000 Petropavl 500 Pavlodar Kostanay Kokshetau Astana Oral 0 Semey Aktobe Karagandy Oskemen Atyrau Kyzyl-Orda Almaty Aktau Taraz Taldykorgan Shymkent 105 Tele2 Capital Markets Day 2012
  • 17. Regulatory environment MTR development (KZT) 25.0 20.0 New MTR agreement signed 20.0 16.5 15.0 15.3 13.0 MTRs will continue to go down 11.1 10.0 9.4 according to new agreement for 5.0 2012 to 2015 0.0 Incoming vs. outgoing traffic 52% 50% 50.8% 48% 46% 44% 106 Tele2 Capital Markets Day 2012
  • 18. Engaged employees 617 employees Best-in-class employee 17 regional offices engagement Yearly survey ”MyVoice” shows Employee engagement index record high engagement levels 60% and employee satisfaction 50% 40% 30% 20% Tele2 KZ 10% Global Benchmark 0% 107 Tele2 Capital Markets Day 2012
  • 19. Solid governance structure Tele2 Kazakhstan Local partner Tele2 Asianet Holding 51% 49% Supervisory Board Advisory Board Tele2 Group best practices 108 Tele2 Capital Markets Day 2012
  • 20. Summary • Tele2 has made an impact on the market • On path towards profitability • Improving customer and revenue market share 109 Tele2 Capital Markets Day 2012