Parcellabs exhibiting at Munich Tech Job Fair Autumn 2019

1. Enabling online retailers
to delight their customers
with an awesome
post-checkout
experience.

2. 2015
Start-up
2016
15 Shops
2017
120 Shops
2019
350+ Shops
2018
250 Shops50
38
Located in Munich, London and Paris
Enterprise customers in Europe, UK & USA
Experts for customer communication
Countries and languages25
#1 for customized post-checkout experience.

3. Trusted partner of industry’s leading players – 100% white labelled

4. Benefits, Benefits,
Benefits
&
Up-to-date
Technology
&
👩💻 Emoji-driven
development
Achieving so much with so little effort.

5. Up-to-date Technology - If you want to work with other
technologies, feel free to do so 😊

6. If you are happy, we are happy ♥️
Free Fruits and
Snacks
Taco Thuesday Flexibility Remote Work / Home
Office
Workation In-Office Massage Mentoring & CTO
Support
Team Events
(Oktoberfest, Ski-
trip,…)
🍍🍿 🍿 ⏰ 🍿🏡
🍿 💆♀️💆
♂️
🙋♂️ ⛷🍻

7. That is our Mission
What do we
do?

8. Retailers cannot control the journey post-checkout
as they lose touch of their customers when they ship their products.
No control
No experience
No branding
External
content
Controlled customer
journey
Branded pre-checkout
experience

9. 9
Why not manage the
entire customer
experience?

10. Delighted customers
love to come back
Good service =
happy customers
Satisfied customers
inquire less
Re-purchasing rateCustomer inquiriesReviews / satisfaction
We are redefining eCommerce service standards by changing the way brands interact
with their customers to boost satisfaction and re-purchasing rates.
55% 25% 90%

11. We’ll deliver tomorrow
Delivery announcement
Ready for collection
Click&Collect
Pick-up notice
Don‘t forget to collect
Pick-up reminder
Thanks for your return
Return activation
Return received
Return delivered
Awesome news
Delivery success
Sorry, running late
Delay
Sorry we missed
you
Failed delivery
Thanks!
Order
confirmation
We’re working on it
Internal delay
On it’s way
Dispatch confirmation
We recommend these customer touchpoints to keep your customers engaged
across the entire journey within own ecosystem.

12. white-labelled
domain
Highlight next
steps
Easy plug-in
integration customizable
boxes
all status updates
manage split
orders
Fully embedded tracking page
to bring your customer back into your ecosystem.

13. Alerting Center Logistics Analytics Communication Overview
Full transparency about first & last mile.

14. The revolution of personalized
post-checkout experience.
If you are interested, reach out to
our CTO julian@parcelLab.com
parcelLab Germany
Schillerstraße 23a
80336 Munich
parcelLab France
32 Rue de Paradis
75010 Paris
parcelLab UK
1 Fore St. Ave
EC2Y 9DT London