2. Tech Mahindra believes in the transformational power of Cloud Computing for enterprises, large and small. The ever
increasingneedtodomorewithlesscontinuestodriveinterestandadoptionoftheCloud.
Cloud Computing, in its simplest form, can be defined as consumer and business products, services and solutions
delivered and consumed in real-time over the internet. Since the '60s, Cloud computing has gone through several
evolutionary phases from grid and utility computing, to the application service provide (ASP) model, to the current
Software-as-a-Service(SaaS).
Numerous market, economic and technical forces drive enterprises to adopt the Cloud. Convergence of service
orientation, virtualization and standardization of computing through the internet are fueling the need for a shift to this
environment. Traditional communications infrastructure is characterized by limited bandwidth, Telco-defined services
and a focus on hardware with software perpetuity. Increasing Capex to support emerging technological needs, business
expansion and maintenance costs, poses a major business challenge for organizations. In such an environment,
enterprises of all scale are finding it compelling to access a range of services from the Cloud such as computational
facilitieson-demand,storageservices,softwareandvideoapplications.
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Cloud Services Tech Mahindra's Capabilities and Offerings
Cloud Computing enables businesses to tap the
potential to :
Significantly change how enterprise IT services are
deliveredforuse
Transform the ways in which business users access and
usebusinessapplications
Empower new business and operational models in a
highlyautomatedandcostefficientways
Tech Mahindra has made investments in :
Partnering with Cloud technology providers and
participating in joint research and development
e x e r c i s e t o d e v e l o p s o l u t i o n s f o r
telecommunicationindustry.
Building Cloud Competency Centre with subject
matter experts in the areas of infrastructure,
applications, performance testing/management,
service assurances, B/OSS platforms to create POC
andcustomerintendeduse-cases.
Tech Mahindra's Perspective of a Cloud
Cloud Advisory, Assessment and Qualification Services
Assessment of existing infrastructure
Address scalability, utilization and demand
management
Runtime cost optimization such as energy,
maintenance, support, tools and licenses
Platform as a Service
Tech Mahindra Service Enablement Platform (SI 2.0)
leveraging partner systems for BSS / OSS capabilities
Reusable rule driven business components and
adapters
Flexible rule driven BPM and process orchestration
Infrastructure as a Service
Cloud advisory and roadmap creation services
Data centre consolidation and transformation
Communication-as-a-Service / UC enablement
Services
Remote Cloud infrastructure operations and
management
Software as a Service
Product(s) and application(s) evaluation for Cloud
Software and product development and deployment
on Cloud
Device abstraction and widget realization
Application store realization
Cloud Competency Center (Playground for Customers )
Collaborated effort between Tech Mahindra and
various technology partners
Telco Industry specific solutions
Customers business use case development and
demonstration for confidence building and POC
testing simulate expected“outcome”architecture and
modeling
Solution Design, Build and Optimization: Foundation
IaaS Layer/Data Centre
Design of Cloud IaaS infrastructure
On-demand, self-provision automation portal, shared
and fully virtualized compute, network and storage
services
Security assessment and controls implementation
with industry partnerships
Productivity Applications and Services Provisioning
Telco enablement for communications /
collaboration-as-a-service such as messaging, IM,
web/audio conferencing, document sharing, IP
contact center, IP-PBX.
Enabled over IaaS foundation layer and offered via
partnerships such as Microsoft, Google for Telco and
enterprise customers.
Cloud Operations, Administration and Management
(OA&M)
Unified interface virtualization management
Capacity and demand management via automated
reporting and self-portal
FCAPS lifecycle management such as
monitoring/management of core IaaS components,
application performance monitoring and service
management
3. 43
Mahindra Satyam, acquired by Tech Mahindra, has a dedicated Cloud Computing
CoE to promote research and develop Cloud adoption methodologies and tools to
providebest-of-breedCloudservicestocustomers.
The pan-enterprise Cloud computing initiative is spearheaded by expert teams that
bring together consultants, architects, developers and sales teams from diverse
industry verticals and competency teams across the ICT combine of Mahindra
SatyamandTechMahindra.
Dedicated Cloud Computing Center of Excellence (CoE)
As a thought leader and dominant player in the telecom domain, Tech Mahindra foresees the implementation of the
converged NOC as the next necessary and logical step in the evolution to next generation and converged service
infrastructure.Virtualization and centralization of infrastructure across the ICT industry segments will continue and grow
rapidly.EnterprisesaregearinguptodeploycloudenabledsolutionsinthenearfuturestartingfromIaaSlayertomigrate
from physical to virtual, centralized virtualization management tools for operational/management and efficiency and
capacity/demand management automation.Tech Mahindra's full lifecycle Cloud enablement offerings across the FCAPS
(Fault, Configuration, Accounting, Performance and Security) horizontal offerings presage the emerging converged
servicesinfrastructure.
Next generation telecom platforms with converged service infrastructure
DevelopIToperationstoolintegrationrequirementsbasedonprocesses,proceduresandtaskstobeautomated
WhenmakinganITmanagementproductdecision,assessintegrationrequirementsandhowotherITmanagement
toolscanbeleveragedtoachieveobjectives
Design a Framework to create a roadmap for tool migration from old / legacy to new tools replacing one or multiple
old/legacytools
Define the architecture needed from a framework of products and make them streamlined to IT Operations
ManagementFramework2.0
Tool Migration and Integration Services to support Cloud
Tech Mahindra believes that‘Solutions’based offerings are going to be critical in the present decade as IT business models
evolve.
The strategic partnership with global technology leaders and pioneers in Cloud capabilities will provide an ideal platform
forCloudservicesofferingspossiblybeingtermedas‘SolutionasaService’.Thesewouldenableclientbusinessesto-
Acceleratespeedtovalue:Reducedeploymenttimesbyupto60%
Improve flexibility and avail utility model: Scale infrastructure resources on demand, or drop computing needs
elastically
Reducecosts:BenefitfromeconomiesofscalethroughtheshareduseofpublicCloudresources
ShiftCapextoOpex:ReducebulkinvestmentsbymovingITspendtooperationalinvestments
AchievegreenITbenefits:Drasticallyreducethecarbonfootprint
Access to massively scalable IT-related capabilities as a service. Users can therefore focus on what the service
deliversandnotonhowitisimplementedorhosted
ReduceinITinvestmentandmaintenancecosts
24x7accesstoapplicationsandinfrastructureona‘pay-per-use’
Accesstoareliable,efficientandrobustdeliveryinfrastructure
Provide flexibility and power of choice, where organizations can opt for a private cloud or move applications to the
publicCloud.Theycanalsodeployahybridmodel-ablendofon-premiseequipmentandcloudinfrastructure
What does this mean to our clients?
4. 65
SaaS Delivery Platform Development for LargeTelecom customer in NZSaaS Delivery Platform Development for a Finland based IT Infrastructure Provider
Business Needs
Automate provisioning of various products like Exchange, Virtualization, Software Provisioning, Network
Sharing, SaaS software, etc., and deal with provisioning requirement of client's increasing number of customers
Provide lesser time to market for new products and services
Support and provide consultacncy around deployed products
Case Study
Background and challenges SalientFeatures/USPs
TechMahindraSolution
Client is based in Finland and provides Managed SDP platform is an integrated, server-based
BusinessInfrastructureandEnterpriseDesktopservices. software solution for building and managing
The entire business model of the client is built around servicesusingaservice-orientedarchitecture(SOA).
the delivery of centralized and standardized IT The platform is extensible and configurable
infrastructure services via the internet. Customer's framework which empowers on-boarding new
network-centric model opens the way for the efficient serviceswithminimalcodingefforts.
and secures 'mass production' of IT, allowing it to be
The solution is highly reusable and provides facilityconsumed as a simple subscription-based service, as
forintegratingthird-partyservices.andwhenitisrequired.
Tech Mahindra implemented the integrated, server
based SDP solution to address the requirement of the
client. The SDP solution enabled the integration of
client’s BSS system with various backend provisioning
systems. Communication between BSS and SDP was
established using single WCF Service. Therefore, SDP is
designed and developed using BizTalk Server 2009 and
ESB 2.0, which enabled dynamic routing between
various participants involved in E2E provisioning. ESB
2.0 itineraries called the various well enabled services
which carry out the required provisioning on backend
systems. SCOM 2007 was used to monitor and generate
reportofavailabilityforSLAreportingpurpose.
Business Needs
Offer flexible and highly scalable Internet messaging and collaboration services to consumers and resellers.
Provide a Rapid time-to-market solution.
Extend superior service levels to end users.
Flexible business modeling
Background
TechMahindraSolution
Client is New Zealand's largest telecommunications service provider and provides a full range of internet, data, voice,
mobileandfixedlinecallingservicesforitscustomersacrossNewZealandandAustralia.
TechMahindraimplementedaTUSPsolutionthatdeliveredanewSDPSOAEnterpriseServiceBusutilisingBizTalk2009and
BizTalk 2009 ESB 2.0Toolkit which enabled quick exchange and SharePoint provisioning and reduced time to market. The
TUSP SDP solution involves enablement of Hoster, Resellers and Customers Admin users to provision services expose
platform features to create new services and integrate with the existing Backend systems of the client. The solution
provided full support for HMC 4.0/4.5 with Exchange 2007 andWSS 3.0.The reseller administrators could have an easy and
integrated provisioning and resource management system which included Active Directory, Exchange and SharePoint
services.
1-2
CustomerBenefits
ImprovedcustomersatisfactionthroughbetterwaysforSLAstracking
ReductionincostofprovisioningasCSRagentcansendprovisioningrequestusingUI
Loweredthecostofdeploymentandsupport
Providedself-serviceandautomatedprovisioningthusreducedprovisioningtime
Improvedtimetomarketfornewproductsandservices
Reducedprovisioningerrorswhencomparedtomanualprovisioning
CustomerBenefits
HighAverageRevenuePerUser(ARPU)
Quick&EasydeploymentofVASatminimalcost
ImprovedTotalCostofOwnership
Superiorservicelevelstoendusers
HigherCustomersatisfaction
5. 87
Business Benefits
Reduced time-to-market for launch of new
services
Increase in revenue and better ROI
Reduced customer churn
Acquired new customers
Shared ownership and liabilities with partners
Business Needs
Enable web 2.0 and expose core network services
to developer community to create new mash up
services for the operator
Provide a common platform for developers to
subscribe, manage and consume telco services
Connect core telco systems to the platform
Validate the new mash up services created by the
developer community
On board new applications to production
SDP Development andTesting for aTelco in APACData Center Set Up for a Greenfield Operator in India
Business Benefits
Fast track deployment of infrastructure devices
that can help create data centre up and running
in flat 3 months
Undisruptive services due to state of art
technology
Lower TCO by reduction in footprint cost of
hardware by virtualization & consolidation
Business Needs
Set up the data centre in a short time span
Scalable and flexible solution with reduced server
sprawl
Case Study
Background
TechMahindraSolution:
USPsoftheSolutiondelivered
Technologies/ProductsUsed
The next phase was Civil works in which our team
ensuredthatthefollowingwerefunctioningflawlessly:
Client is a Greenfield operator in India and provides
national and international long distance telephony
solutions, full range of prepaid and postpaid products,
national and international roaming and Value Added
Services. The client wanted to set up a data centre in
Asapartofthelasttwophases,ourteamsdeployedandIndiaandtodeployapplications,OSandservers
installedthefollowing:
The solution delivered by Tech Mahindra consisted of
fivephases:
Duringtherequirementsgatheringandplanningphase,
ourteamofexpertsidentifiedthefollowing:
Background
TechMahindraSolution:
SalientFeaturesofthedeployedPlatform
The client is the oldest mobile telecommunications
company in Malaysia having the most extensive
nationwide coverage. The client provides all the services
across the telecom domain with widest coverage, fastest
speeds,clearestvoice,bestratesandservices.Theclient's
vision is to constantly deliver new value added services
totheircustomers.
The solution implemented provides subscription
management, orchestration and SLA /Quota
management features using CSF as core framework. It
exposes SMS, MMS, LBS, billing services to the developer
community and at the same time it also provides admin
portalfordevelopersandtheoperator.
Highly flexible and scalable, based on WS eventing
principles
Built on Microsoft CSF which provides built in SOA
support
Hides the actual implementation of the various
services provided by the operator and enables ease
ofintegrationtodevelopers
Requirements Infrastructure
gathering deployment
Planning Application installation
and integrationCivil works
Facility management Application to server
requirements mapping
Civil works Network strategy
requirement (distributed
architecture)Server and application
requirements Deployment plan
Flooring Fire protection
Power and network Physical security
cables set up HVAC systems
Rack installation Post installation
checkServers power on self
test Application
installation andOS and Gold Image
integrationdeployments
End-to-end testing
Reduction in footprint High performance at
cost of hardware by lower cost
virtualization Faster deployment of
Complete DC setup in new servers
short span of time Flexibility for change
EMC and VERITAS for CISCO for networks
storage and backup IBM, SUN and HP for
systems servers
Oracle for database
3-4
6. 109
Business Benefits
Reduced travel cost Reporting tasks in the same area for Batch
assignment to an Engineer using Google Maps.
Knowledge Management using Video repository from You Tube.
Forever reachable and connected staff - Reaching field force from
various mediums (Facebook, twitter etc) besides traditional methods.
No Hardware deployments by using True Cloud environment.
Multiple vendors management.
Group Task Assignment - Task assignment to a (virtual) group, by
broadcasting work. Out of which anybody can pick the task and work.
Less latencies between the tasks executions by grouping the tasks on
area basis.
Proactive / Reactive real-time Escalations thru various online mediums.
Easy integration due to new technology with pre-developed plug-ins /
interfaces.
Customer / Internal / Vendor SLA measurements and assurance.
Quick communication - Insta-Messaging through GTalk.
Scalable Framework - to plug and play new gadgets / applications
Business Needs
Missing Proactive approach
Long Cycle time for Order Fulfillment
/ Trouble Ticket Resolution
Appointment Scheduling - Busy
nature of customers
Dynamic Nature: Field Engineer
Assignment diversion - In flight
change in schedule
Track activities of Field Engineers to
measure and improve productivity
Ability to detect task dependencies /
grouping before dispatching field
engineer
Limited or no collaboration amongst
field engineers
Easily accessible knowledge base
Work Force Management on CloudHigh End Server Migration Implementation for aTier Operator in Netherlands
Business Benefits
Top performance of servers with high availability
and scalability
Seamless integration of disparate systems by
using high level migration framework
Business Needs
Optimize the current test environment with
consolidation via virtualization.
Rebuild an environment that would consolidate old
applications and also cater to new business needs
Establish an environment that can cater to
production level testing
Provision equivalent computer power and setup
Minimize hardware footprint via virtualization
Manage effective workforce for resolving customer
/ network problems
Case Study
Background
TechMahindraSolution
The existing infrastructure on the SUN platform was
supporting many disparate systems which included
Client is a leading Telco and ICT service provider in
mobile to connect running on Sun V880 platform,
Netherlands offering wireline and wireless telephony,
interconnect billing system on Sun E450 platform,
internet and TV to consumers and end-to-end telecom
mobile online activation on Sun V440 platform, mobile
and ICT services to business customers. It offers a
customer care and connect running on HP and Digital
sophisticated portfolio of IP and data services that
Compaqplatform.
providecorporatecustomers,internetserviceproviders
The other systems were migrated from DL 380 platformand carriers with intelligent network solutions to 22
to SUN X Series platform where all the features wereEuropeancountries,plusworldwideconnections.
bundled together like XML builder, client accept
module, mobile online activation, uniform order
Tech Mahindra migration team had critical tasks of webfornandmanyothers.
migrating existing old infrastructure to new
With virtualization we achieved 8:1 ratio on Windows
consolidated virtualized infrastructure. The existing
systemand14:1rationonSunSolarisserver.
infrastructure was split into SUN and HP servers and the
task was to migrate from both these systems into new
andunifiedSUNplatform.
Background
TechMahindraSolution
apartfromsupportingworkforceactivitiesforlegacyand
next generation products and services. Operational
Client is a Telecom operator (including Greenfield)
efficiency was greatly improved as theWFM application
having full fledged Trouble Ticketing / Order
enhanced the workforce experience by seamless
Managementsystem
interworking with existing OSS systems, e.g. Order
managementorticketing.
Tech Mahindra proposed a Workforce Management
(WFM) application that is available on premise or can be
hosted on public cloud. Implementation of WFM
optimized asset utilization including people assets
(workforce) fleet buildings, spares, etc which further led
to a significant improvement in the revenue margins.
Besides improving the cycle time for lead-to-cash
processes, theWFM solution also considerably improved
the cycle time for lead-to- cash processes. The
application helped the client to easily manage internal
SLOs and external SLAs for the various parties involved
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