Weitere ähnliche Inhalte
Ähnlich wie Online Consumer Insight Into the UK Health Club Experience (20)
Kürzlich hochgeladen (20)
Online Consumer Insight Into the UK Health Club Experience
- 1. Online consumer insight into the UK health club experience Ray Algar (MBA) Oxygen Consulting, London IHRSA March 2009
- 12. What is the online conversation regarding the UK gym experience ?
- 24. “ Great range of facilities, staff really friendly and helpful. I would thoroughly recommend it”
- 25. “ Management team extremely poor. They only have their own interests at heart and do not support the members”
- 41. “ the best salesman ever”
- 42. “ Cup of coffee bought for me and all the trimmings”
- 44. … but after the honeymoon period
- 45. “ Once I had joined, she (sales staff) would blank me when I said hi”
- 47. “ I was not aware of the 12-month commitment period until I tried to cancel”
- 48. “ Visited once before being diagnosed with breast cancer. Informed manager. No response apart from the debt collection agency”
- 50. “ After the initial session, they have never checked my circumstances in my two years of membership”
- 51. “ I had to chase for an induction session which took over a month to arrange”
- 66. Not a sticky experience!