Target DevOps Bottlenecks with Connected Lifecycle Data

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Transforming your fragmented software development and delivery capability into a highly efficient DevOps machine won’t happen overnight. To deliver customer value faster, you must go on a journey of continuous improvement to connect teams, automate processes and eliminate waste from the value chain. This requires you to: * Understand your value chain * Connect the value chain to eliminate waste and establish end-to-end traceability * Collect and measure end-to-end software delivery metrics * Target bottlenecks and waste, and identify solutions using more focused metrics The lack of visibility into these metrics is where many DevOps initiatives fall short. Much of the waste in the value chain happens at the handoffs between teams, so it’s impossible to eliminate this waste if you are only measuring KPIs within the silos. Learn how our customers are using connected lifecycle data to guide their enterprise DevOps journeys.

Software

© Tasktop 2016© Tasktop 2016
Target DevOps Bottlenecks
with Connected Lifecycle Data
Jeff Downs

© Tasktop 2016
• The Focus on Team Reporting and Release Readiness
• Understanding and Connecting the Value Chain
• Measuring the Value Chain
• Continuous Improvement
Agenda

© Tasktop 2016
Tactical Metrics
Team Reports
“Because I can” Metrics

© Tasktop 2016
Tactical Metrics
• Are we ready to release?
• Open Defects by Severity
• Tests Executed
Team Reporting
• How did my team do this sprint?
• Story Points Delivered
• % New Features vs Defects vs Tech Debt
• Burn up/down
“Because I can” metrics
• I don’t know what to measure so I found these on Google
• I measure this because I know I can access that data
Technical Metrics

© Tasktop 2016
We are measuring effort. That’s like measuring a
sports team based on the number of hours practiced
instead of the number of wins. We need to measure
outcome.
Effort vs Outcome

© Tasktop 2016
Measuring software delivery
Cost
Cost per story point
Data from: PPM, Agile, QA
Time
Lead time (to deliver business value)
Data from: PPM, RM, Agile, QA, ITIL
Quality
Mean time to resolution (MTTR)
Data from: ITSM, DevOps, Agile
Productivity
Biz value stories/reqs delivered
Data from: RM, Agile, Ops

© Tasktop 2016
How many handoffs are necessary to get ideas into production?
Software delivery is a relay race

© Tasktop 2016
Understand and Connect
the Value Chain

It’s a Software Economy
But 30-70%* of software projects fail

© Tasktop 2016
Automated Traceability
Demand
Other Demand
New Feature
Other New Features
Epic 1
Application = App A
Release = Aug Release
Epic 2
Application = App B
Release = Aug Release
Epic 3
Application = App B
Release = Sept Release
September Release
August Release
App B
Dev Environment
Prod Environment
App A
Dev Environment
Prod Environment
App B
Dev Environment
Prod Environment

© Tasktop 2016
Demand
Created
Demand
Approved
Epic
Created
Epic
Approved
Epic
Scheduled
Deployed
to Dev
Deployed
to Prod

© Tasktop 2016
 Business Value
Defects from Testing
Operations Work: Problems and Incidents from ITSM
What are the other sources of work?

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How many different siloes is your organization at the mercy of? How much time theft occurs from chasing down data in separate systems? Measuring performance is a challenge when work is disconnected. Connecting missing links in the flow of work reveals the elusive big picture. This talk addresses the challenges of a fragmented value stream and provides guidance on how to improve your organizations performance with connectivity. Dominica DeGrandis Director, Digital Transformation - Tasktop Dominica DeGrandis is Director of Digital Transformation at Tasktop, where she helps customers improve the flow of work across value streams. Responsible for introducing customers to flow-based aspects of digital transformation, she guides IT teams and business teams to understand and adopt new ways of working to improve performance. Dominica is the author of “Making Work Visible: Exposing Time Theft to Optimize Work & Flow.” She is a huge fan of using visual cues to inspire change and spur alignment across organizations. She lives in Seattle with her husband and extended family. She blogs at tasktop.com and ddegrandis.com. Follow her on twitter @dominicad Tasktop Connect 2018 connect.tasktop.com www.tasktop.com

Making Connections Visible: How to Defrag your Value Stream | Tasktop Connect...

Tasktop

2018 was a big year for the Department of Defense. The DoD Science Board put out a report with recommendations that represented a pivot in how the government wants to do business in the future. The goal is to get products and services out faster to the war fighter without sacrificing quality or increasing cost. Based on government research into successful programs they recommended the following: Software Factory Continuous Iterative Development Risk Reduction and Metrics for new programs Task PM’s with programs in dev, prod, and sustainment to transition Build workforce competency Software is Immortal specify software frameworks Independent Verification & Validation for Machine Learning Robin Yeman and Suzette Johnson will discuss how government contractors are getting ready to support the DoD in their mission. The development of the Software Factory will be key to success. Robin Yeman, Lockheed Martin Fellow - Lockheed Martin Suzette Johnson, NG Fellow - Northrop Grumman

First Line Of Defense: How contractors can become software factories to suppo...

Tasktop

Over the last 18 months, Enterprise Digital at Nationwide Insurance experimented with an end to end agile approach to better integrate IT delivery and business activities in the commercial and mobile spaces. Customers are demanding products quicker, and we as a company must find ways to compress the timeline required to deliver the features customers seek to remain competitive. At the end of the second phase of this transition, which comprised just one team, we found a 64% decrease in lead time from discovery to analysis and a 20% decrease in lead time from analysis to implementation. This end to end model stressed co-location of business and IT and working together as one cross-functional team to continuously plan, integrate, and deliver value to our customers. We made the value stream work visible from idea to implementation and organized it in product-centric value streams with the goal of standardizing customer experiences regardless of whether the customer is interacting with our company via web or mobile. This standardization allowed for maximum reusability of requirements, code, and automation, and decreased variances with and the frequency of estimating. In the end to end model, poly-skilling was stressed across both roles and technologies so that all team members had the flexibility to pick up and work on any card at any point in the flow. This, coupled with the team’s use of the tools necessary to implement dev ops capabilities, allowed us to be more responsive to the customer. Kristen Biddulph Scrum Master, CSM, CSPO, CAL1 - Nationwide Insurance Kristen has led software delivery teams over the last 4 years across Nationwide’s Digital assets for Sales, Identity Management, Servicing, and Mobile. Her current focus is on providing solutions to aid high performance teams in their product-centric journeys. Tasktop Connect 2018 connect.tasktop.com www.tasktop.com

Making Work Product-Centric: A Journey at Nationwide Insurance | Tasktop Conn...

Tasktop

TIAA fully invested in Tasktop Integration Hub with 5 new integrations in February 2018 and also recently migrated 3 integrations from Sync to Hub. During this session, I will share our journey with Hub from original reluctance to switch from Sync to eager adoption after seeing it in action last October. I plan to share our redeployment story, the benefits of Hub, and of course share my technical tips and tricks! I’ve done some interesting work with extensions and the home grown error facility I built that either fixes errors or reports them from the errors retrieved using the Hub API. I’m also looking at performing automated testing of our integrations against new versions of Hub so that I can validate and adopt new Hub features much faster. Mark Ford Lead Developer | Global Corporate Solutions Technology (GCST) - TIAA As a Tasktop Hub administrator I'm always looking for ways to extend Tasktop Hub by developing dynamic extensions and utilities that export/import integrations, improve SDLC processes by synchronizing data between various software products, and reducing our overhead costs. As a Micro Focus ALM/Quality Center administrator I'm also looking for new ways to provide a better end user experience for our QA users. This includes: implementing better procedures to perform consistent and repeatable template updates with faster turnaround, better access to reporting data, decentralized administration facilities, and tools to help our ALM support staff do their job more effectively. As a Vivit Board of Director I look for ways to bring more value to the investments in Micro Focus Software for the more than 40,000 Vivit members around the world. As a Vivit Carolinas co-chapter leader I look for ways to bring value to the other Vivit Carolinas chapter members through chapter events, webinars, and round tables. Tasktop Connect 2018 connect.tasktop.com www.tasktop.com

A Customer Success Journey Moving From Tasktop Sync to Tasktop Integration Hu...

Tasktop

As an IT professional, prioritizing demand while delivering exemplary customer service is always the expectation. However, completing project work, fulfilling customer requests and mitigating service interruptions while making sure that leadership is informed and nothing slips through the cracks can be daunting. In this session, attendees will learn about Select Medical's journey to implement an automated, integrated toolchain for Service Delivery, Application Lifecycle Management (ALM), and DevOps using Tasktop at the core. Jeff Zahorchak Manager, Enterprise Applications - Select Medical Jeff Zahorchak is a seasoned IT professional with over 14 years of industry experience. He has worked in various roles within enterprise architecture, application design and development, DevOps, infrastructure, virtualization and application performance tuning. Jeff is currently leading a cross-functional group of specialized technologists to enable organizational change. His teams support enterprise collaboration, database technologies, Application Lifecycle Management (ALM) and DevOps, and IT Service Management (ITSM) across the enterprise. He previously worked as a IT consultant for over 10 years, providing scalable solutions to state and federal government projects. Tasktop Connect 2018 connect.tasktop.com www.tasktop.com

Improving ALM, PPM, and Service Delivery Through a Single Pane of Glass | Tas...

Tasktop

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