Mgovernance importance, scope details and impact as well as barriers.

1. M- Governance
And Its Impact
Survey Report
Tariq Hassan_Ms-Cs_II
Reg # 006

2. Road Map
• M Governance and Its Scope
• Motivational Factors
• Development Stages
• Goals
• Architecture & Model
• Impact Analysis
• Conclusion

3. M Governance
And Its Scope
Mobile Governance is about
enabling Government services
over mobile, accessible across
feasible mobile channels.
• Government to Citizen
• Government to Government
• Citizen to Government

4. Mobile Governance is about
enabling Government services
over mobile, accessible across
feasible mobile channels.
• Government to Citizen
• Government to Government
• Citizen to Government
Channels For Communication
M Governance
And Its Scope

5. Motivational Factors
– Better service accessibility, availability, responsiveness and quality.
– Service scalability (expanding coverage, size, broadening impact)
– Integration, communication, interaction
– Efficiency gains: Reduced costs
– Increased adaptability to future requirements

6. World Transformation

7. Today’s Requirement

8. Development Stages

9. Goals
• To Reach to the masses through use of simplest technology
• To Provide point to point delivery of government service
• To improve government-citizen interface
• To improve operational efficiency.
• To provide cost-effective services.
• Cost reduction
• Transformation/modernization of public sector organizations
• Added convenience and flexibility

10. Architecture & Model
• The architecture should incorporate the following principles:
• Security
• Flexibility
• Scalability
• Integrity
• transparency

11. Architecture & Model

12. Areas
• M-Payments: Bill-Payments and Payment-Due-Alerts through mobiles
• File-Tracking using mobiles resulting in quicker turn-around.
• Complaint Registration and tracking using Mobiles
• Ticket-Reservation using mobiles
• Exam Results on Mobiles
• Information-services like alerts for farmers, fishermen etc
• Crime and Incident reporting using mobiles: Citizens/Officials can send
visual evidence to central servers from mobiles.
• Request Government Services through IVR systems, from mobiles
• Official communication using SMS and data services using mobiles,
thereby ‘Going Green’.
• M-Voting: Opinion-polls from mobiles
• Wap-Portals: Official Government-websites customized for accessing from
Mobiles
• Audio-Guides: How-To Information for citizens on IVR, accessible from
Mobile-phones

13. Applications
• Mobese, Turkey.
• mDubai, Dubai
• ‘We’ve Gone Mobile’, Canada
• ‘Go Mobile with Government’, Singapore
• Abu Dhabi Taxi, Abu Dhabi
• M-Voting, Estonia.
• Crime denunciation, Ireland and Peru.
• Customs & Travel App, Germany.
• Wireless Emergency Alerts, USA.

14. Impact Analysis

15. Impact Analysis -Citizen

16. Impact Analysis – Govt.

17. Conclusion
• M-governance adoption is the best way to enhance
the citizen participation.
• Proves to be the best option for fast improvement in
developing countries.
• Yet plays a complimentary role for e-governance, but
it has ability to fully replace the e-governance in
future, and for that ;
Several barriers are to be removed first….

18. Challenges and Barriers
• Requires a concerted effort from all departments
• Initial pain in integration, real impact comes in the
intermediate term
• Lack of Public Awareness of using GPRS based features
and mobile applications.
• Interoperability among multiple Application Platforms:
Android, Symbian, Java, iOS, etc.
• Trust/Security
• M-Digital divide
• Data overload
18

19. References
[1] "Benefits and outcomes of m-government," in M-GOVERNMENT: MOBILE TECHNOLOGIES FOR RESPONSIVE GOVERNMENTS
AND CONNECTED SOCIETIES, ITU, OECD, 2011.
[2] C. M.-K. Srikanth Kesavarapu*, A Theoretical Framework of Knowledge Management in M-Government, Int. J.of Computer and
Communication Technology, 2009.
[3] R. Kailasam, m-Governance …Leveraging Mobile Technology to extend the reach of e-Governance, 2010.
[4] D. U. Z. C. M. –. MENA, "Transformation of E-Government to M-Government
: Challenges and Opportunities," 2013
[5] N. Nkwe, "E-Government: Challenges and Opportunities," International Journal of Humanities and Social Science, September 2012.
[6] D. D. F. M. Dimitris Gouscos, "A Proposed architecture For Mobile Government Transactions," 2005.
[7] S. J. L. H. I. S. QAMAR, "E-Government in Pakistan," Faculty of Computing and IT, King Abdul Aziz University, Jeddah, Saudi Arabia,
2012.
[8] O. Al-Hujran, "TOWARD THE UTILIZATION OF M-GOVERNMENT SERVICES IN DEVELOPING COUNTRIES: A QUALITATIVE
INVESTIGATION," International Journal of Business and Social Science, 2012.
[9] D. K. B. a. M. P. G. R. D. Choudhari, "Identifying Risk Factors in for E-governance Projects," 2007.
[10] G. Narayan, Addressing the digital divide: E-governance and m-governance, 2007.
[11] M. S. H. B. Asiimwe Edgar Napoleon, "Contemporary Research on Mobile Government," 2010.

20. References
[13] I. T. D. Sector, Electronic Government For Developing Countries, 2008.
[14] "Effective Development of Mobile Government; Governance Approach," International Journal of Business and Development
Studies, 2012.
[15] "M-Governance: Exploratory Survey," IIMC International Information Management Corporation, 2012, 2012.
[16] G. S. P. Manisha K Deep, "m-Governance for better G2C service," Journal of Internet Banking and Commerce, 2011.
[17] P. O. G. Naveed Somani, m-Government, 2012.
[18] J. C. N. R. K. N. Abhilasha Singh Rathor, M- Governance, A solution for health analysis, 2013.
[19] S. R. M. H. a. E. Melissa, Investigating the potential of mobile phones for e-governance, 2012.
[20] S. K. G. K. Sanjay Vijayakumar#, Innovation and M-Governance, 2010.
[21] D. U. Z. C. M. –. MENA, "Transformation of E-Government to M- Government : Challenges and Opportunities," 2013.
[22] U. Nation, "E-Government Survey," 2012.
[23] B. o. E. c. s. o. L e nnar t N ord f ors, "eGovernment of Tomorrow," 2009.