1. Tarek MansourKhalil SHAZLY
Objective Seeking a challenging position as an effective member of a successful team within an expert organization
which permits creativity,innovation and self-reliance capabilities.
Education
 Executive Mini MBA at BritishAcademy. Apr – Jun 2015
 Diploma in Business Administration, Ain Shams University. Jun 2011
 BSc. Communication and Electronics Engineering. May 2006
Electronics Department, Helwan University
Grade: Good, Project Grade: Excellent
Experience Telecom Egypt Company: Feb2009- till now
Manager of Business Process Automation and Invoicing applications Dept.
International and wholesale vice-presidency.
 Manage the wholesale customer’s relations such as sales, marketing, implementation and the
financial processes.
 Provide solutions and define business processes for TE services such as MSAN, ADSL and
transmission.
 Act as a business analyst who shall understand the structure,policies and operations of TE
organization. In addition to recommend solutions that enable TE to achieve its goals.
 Automate, create and enhance new business processes while developing new products.
 Define projects scope,objectives and organize the project schedules through identifying project
plan, tasks,requirements elicitation, deadlines, possible constraints and milestone completion. In
addition to tracking all phases of the project life cycle, providing timely reports of any obstacles,
coordinating actions,and resolving conflicts. This includes documenting, prioritizing and tracking
requests (changes,enhancements,etc.) in cooperation with all stakeholders.
 Prepare the business and functionalrequirements documents of any wholesale applications,then
review all the technical documents with IT project management team to ensure that the business
requirements are already reflected into a real solution.
 Perform requirements elicitation and analysis through interview techniques,data gathering
techniques,6 interrogations, current systemdocumentation, business modeling methods and
business process work flow definition.
 Quality assurance and testing - define, develop and implement the users test plans / scenarios,
ensure that all tests are conducted and documented according to the standards agreed upon by th e
business units and IT, track all kind of bugs and CRs and ensure their closure and finally
responsible of the overall success oftesting phase including results verification and release sign-
off.
 Support all business units during design, development and delivery phases to achieve the business
objectives through solid and robust solutions.
 Act as an interface between the wholesale customers and TE internal sectors in order to ensure the
delivery of our customer’s needs.
 Monitor all application’s performance.
 Build a professional team of experts through an intensive plans of training.
 Provide end user training and prepare users guide for all stakeholders.
 Handle all kind of CR’s and determines their priorities according to its effect, impact and weight
on the business process.
 Develop an effective reporting tool for Wholesale business unit,prepares routine reports
(financial, quality, performance, efficiency and market share trend, etc.).
 Archiving all kind of documents and applying the knowledge transfer concept all over the
business units.

2. Telecommunication Engineer in International Operation & Maintenance Sector
 Switching team member, responsible of using the LCR systemto enhance the international traffic
routing according to price, quality parameters, volume commitment and transmission capacity of
our network in order to achieve the optimal routing algorithm.
 Coordinating the relation between TE and wholesale customers in both the technical and financial
issues.
 Providing the technical support for all mobile operators using C7 monitoring systemand IVA.
 Following up the network expansion plans for all mobile operators.
 Providing the decision makers with the required data analysis that leads to a successfuldecisions.
 Develop the functional requirements of CRM/KAM2 application and create a standard sets of
KPIs.
 Co-operating with the IT sector to present the wholesale billing process in order to develop an
automated billing system.
Achievements Telecom Egypt Company:
 SDSL project ( in progress-analysis phase )
 Trouble ticket application - Microsoft (in progress – testing phase).
 ADSL portal and Bit stream Integration.
 ADSL portal.
 Customer Relation Management - Microsoft (CRM / KAM2).
 International O&M business process map.
 Automated billing system(phase 1).
 Least Cost Routing (LCR) – ASCADE Company.
 C7 monitoring application – Tektronix.
Member of (SPOC)
 MVNO committee ( Definingthe national roamingagreement in co-operation with wholesale
managers )
 MSAN & ADSL ( Define the sales processstartingfromorders management till servicedelivery)
 KAM2 application ( SPOC )
 Latest MSAN committee ( Bulk ordering of MSAN telephone numbers )
Training Telecom Egypt Company:
 Customer Service and Sales Management in Microsoft Dynamics CRM 2013.
 ITIL foundation (Information Technology Infrastructure Library).
 e-TOM (enhanced Telecom Operation Map).
 Certified Secure Computer User/CSCU (EC - Council).
 Business SystemAnalysis ( at Reqmaster )
 MS project professional 2007.
 (80291) Sales Management in Microsoft Dynamics CRM2011.
 LCR (Least Cost Routing) ASCADE 7 application (Singapore). Apr 2012
 Preparation course for PMP.
 Project Management Qualification Program (PMQP).
 C7 Monitoring system(ALKAN C.I.T).
 Signaling System SS7.
 SDH Transmission.
 Telephone Network.
 MPLS.
AFM Company: August 2008 –February 2009
Sales Support Engineer for Banking Systems (Hardware and Software)
 Preparing configurations and verifying them with the technical support department.
 Obtaining documents describing the different components both hardware and software.
 Preparing the SPFs (Special Project Form) to obtain prices from head office.
 Calculating end user pricing according to AFM rules.

3.  Preparing the required technical specifications stated in the RFPs (Request for Proposal).
 Compiling both the technical and financial proposals.
 Preparing and conducting presentations and demos for hardware and software products.
 Providing the customer with the information to guide the decision makers.
 Self-study and research.
 Set up a database of the customers and prospects.
 Organizing libraries of all data sheets and presentations.
 Set up a reporting systemand prepare daily reports.
 Collecting information about the market and competitors.
AFM Company: April 2008 - August 2008
Technical Support Engineer for ATMs (Automated Teller Machines)
 Installation and maintenance for ATMs.
 Trained customers to perform the first line support.
 Providing the customer with the technical information to ensure optimal support without faults.
Egytronics Technology for Cutting and Engraving Technology: October 2006 - April 2008
Technical and Sales Support Engineer
 Installation and maintenance for laser and CNC engraving machines.
 Providing sales support.
 Trained on both hardware and software for cutting and engraving systems.
 Preparing both technical and financial offers for the customers.
 Conduct meetings with customers explaining systemfeatures and advantages.
Training Egytronics Technology for Cutting and Engraving Technology
 FOBA Company for laser marking and engraving systems. (Germany) December 2006
 InfoTEC group for CNC routers and 3D engraving machines.(Germany)
 CNC router installation. (Tripoli, Libya) October 2007
Computer Skills Applications: MS office suite, MS project, CRM.
Languages Arabic, native language.
English, excellent.
Courses & Certificates
 IBDL ( International Business Driving License – level 1 )
 CCNA (Course only).
 GSM (Global System for Mobile Communication).
 GPRS (General Packet Radio Service).
 CDMA (Code Division Multiple Access).
 UMTS (Universal Mobile Telecommunication System).
 Communication Systems at CANC (Cairo Air Navigation Center).
Projects ECG (Electro Cardio Graph):
The electrocardiogram or ECG is a surface measurement of the electrical potential generated by electrical
activity in cardiac tissue.Current flow, in the form of ions, signals contraction of cardiac muscle fibers
leading to the heart's pumping action.
Smart card reader:
This equipment was designed to deal with the smart card, how to store and read the data from the card.
Water level sensor depending on digital (PID) controller:
This circuit is used to avoid the over flow of any liquid in a tank by adding sensorto control the level of
that liquid from exceeds the limits using PID controller.

4. IP-telephone (graduation project):
Our z-80 telephone emulates a real world phone systemthat we normally use every day.
The systemcontains two phones the first one is a hardware telephone and the second is a software
telephone that transmits voice in full duplex mode and real time transmission, moreover since the current
phone systemis analog, the z-80 telephone will go further by transmitting voice digitally to achieve better
sound quality and minimize the loss of information.
Profile
 Excellent communication and presentation skills.
 Self motivated, dynamic and excellent team player.
 Can adapt easily with different cultures & environments.
 Eager to learn new working methods and willing to undergo any training courses.
 Ability to handle more than one task simultaneously and successfully.
 Fresh ideas, creative thinking, social, open-minded and enthusiastic to other's ideas.
 Training skills, using expressive techniques to teach and train.
 Planning events and activities.
 Ability to work underpressure.
Contact Information
Mobile: +20 101 444 1919 / +20 100 114 32 30
E-mail: tarek_mansour8@hotmail.com
Personal Information
Date of Birth : January 17, 1985 Marital Status : Single
Place of Birth : Cairo, Egypt Military Status : Exempted
Nationality : Egyptian Driving License : Yes
References: Available upon request