Presentation designed by Tara D. Cocco.

1. UAE’S FIRST
MOTOR CLAIM
RECOVERY PORTAL

2. THE PROBLEM
WITH PAPER.
USING A PAPER-BASED INSURANCE CLAIMS PROCESS
MAKES THINGS SLOW, INEFFICIENT, AND REQUIRES
MANY HANDS ON DECK. THIS MEANS:
Space is
wasted on
document
storage
Communication
with other companies
is often drawn out and
frustratingForms can
easily be
misplaced.
Employees
spend uneccesary
time processing
claims
There is no easy
tracking system to
monitor progress
or hold parties
accountable

3. RECOVERY
CLAIMS ARE
SUBMITTED AS
SOON AS THEY
ARE READY.
SUBMITTED
CLAIMS
ALWAYS HAVE
COMPLETE
DOCUMENTS.
CHECKING
PROGRESS OF
CLAIM AT ANY
TIME ONLINE.
PROOF OF
RECIEPT BY
COMPANY
ACCEPTING
THE CLAIM.
MONEY
SAVED AND
EMPLOYEES’
TIME BETTER
UTILIZED.
IMAGINE
EASY GARAGE
QUOTE
TRACKING
AND
APPROVAL.

4. DUROOB IS AN INTEGRATED
SOLUTION FOR
FASTER, PAPERLESS
MOTOR CLAIM RECOVERIES.
WE BRING ALL STAKEHOLDERS TOGETHER
ON A SINGLE ELECTRONIC PLATFORM TO:
INCREASE OVERALL EFFICIENCY
REDUCE RECEIVABLES AT A FASTER PACE
DECREASE COST STRUCTURE
BRING TRANSPARENCY TO THE PROCESS

5. COMPLETELY DIGITIZED AND AUTOMATED SOLUTION
END TO END MANAGEMENT OF RECOVERY CLAIMS
EFFICIENT FOLLOWUP WITH COMPLETE TAT MANAGEMENT
DAILY RECONCILIATION OF OUTSTANDING CLAIMS
INCREASED RECOVERY TURNAROUND TIME
IMPROVEMENT IN COST AND CASH MANAGEMENT

6. PHASE ONE
Inter Company Claim
to be settled post
Customer Settlement
PHASE TWO PHASE THREE
On-line settlement to be
done directly by
responsible companies
Adding authorized
workshop and surveyors
to the network
- Online portal is set up for
insurance company
- Duroob collects all paper
documentation, scans, and
uploads to the system
- Training given to maximize
the efficiency and proper
use of the software
- Resolves issues and makes
process efficient and error-
free
- Once recovery claim process
has been implemented,
move to process all claims
directly on the system
- Industry graduates to level
where responsible insurance
company (pink) will be able
to settle the claim of the
other party directly
- This will be developed after
phase one implementation
- All involved stakeholders
added to complete a holistic
automated platform
- Motor workshops and sur-
veyors will work directly on
the portal to streamline the
approval and settlement of
claims
- This is the final stage of the
proposed development
PHASED ROAD TO
COMPLETE AUTOMATION

7. RECOVERY
CLAIM HOSTING
ALL INSURANCE COMPANIES ARE CONNECTED
TO A CENTRALIZED PORTAL HOSTING RECOVERY
CLAIM DOCUMENTS
- Images of all recovery claims are re-
cieved and hosted by First Solutions
-Insurance companies are given pass-
word protected, encrypted and limited
access to the portal via Duroob
- Authorized personnel of insurance
companies raise recovery claims by
allowing access of recovery claim files
to respective insurance companies
- Claims are negotiated and approved
on the portal

8. PROPOSED PROCESS - PHASE 1
CAR ACCIDENT OCCURS AND POLICIES ISSUE A REPORT
INSURANCE COMPANY A FS DOC MGMT FACILITY INSURANCE COMPANY B
‘GREEN SLIP’ FOR OFF-US CLAIMS ‘PINK SLIP’ FOR ON-US CLAIMS
- Company A receives the claim from client
and settles it as per regular process.
- Once client’s vehicle is repaired the Insur-
ance company prepares the Recovery
Claim File
RECOVERY CLAIM FILE
- Company A fills in a Recovery Form.
- Documents which are required to be for-
warded to the other insurance company
are separated by a separator.
- Insurance company A puts in a File collec-
tion request to First Solutions
- Claim Recovery Files are collected from
Company A.
- Required Documents are scanned and
uploaded on the centralized portal in
Company A’s account.
- Information from the Recovery Claim Form
is data entered in the system.
- Physical file is bar-coded and stored for
future reference.
- Physical file will be retained for the period
as specified by the Company A and then
shredded accordingly.
CLAIM FILE IS FORWARDED TO FS
ONLINE RECOVERY
- The claim gets listed in the Receivable
Claim section of the System’s Dashboard
and is reflected in the new claims section.
- Authorized staff of the insurance company
reviews the claim and forwards it to the
respective insurance company.
- The claim moves from ‘New Claims’ bucket
to claims under process.
- Once the other company has reviewed the
case it processes the claim makes negotia-
tions and approves the claim online.
Insurance Company B receives the claim
from client and settles it as per regular
process.
RECOVERY CLAIM FILE
- Recovery Claim from Insurance Company
A gets listed on Company B’s new claims
list in the payable bucket.
- Company reviews the claim and follows
the approval process.
- Any communication to Company A is
recorded on the system itself.
- After following the approval process Com-
pany B enters the approved / negotiated
amount in designated field and forwards it
to Company A for authorization.
- Company A authorizes the claim and the
case appears in Company B’s processed
bucket for issuance of credit note in favor
of Company A.
- The claim stands settled and any required
MI can be pulled out of the system.
CLAIMS PORTAL
Uploaded claim documents are made
available to Insurance Company A and
pops up on the systems in ‘New Claims’
section.

9. SERVICE DELIVERY PROCESS
WE ORGANIZE. YOU EXPERIENCE SIMPLE ONLINE ACCESS.
PROCESSING
SORTING
BAR CODING
INDEXING
SCANNING
RE-FILING
STORAGE
RECOVERY CLAIM PORTAL
- Images of all recovery claims are hosted on this
portal.
- Insurance companies are given password protected,
encrypted and Limited access to the portal.
- Authorized personnel of insurance companies raise
recovery claims by allowing access of recovery claim
files to respective insurance companies.
- Claims are negotiated and approved on the portal.
INSURANCE
CO. A
INSURANCE
CO. B
INSURANCE
CO. C

10. PORTAL
RECOVERY CLAIM

11. LOGIN

12. RECOVERY
CLAIM
SETTLEMENT
SOFTWARE