Customer Contact Management System Power Point

Excellent Service at Your Fingertips CUSTOMER CONTACT MANAGEMENT SYSTEM

Apakah Anda menghadapi masalah dalam menghandle Complain Call? Apakah Anda menghadapi masalah dalam mengetahui jumlah respon atas program Marketing Anda? Apakah Anda menghadapi masalah dalam mengoperasikan Telesales Anda? Excellent Service at Your Fingertips

1 Tentang CCMS Excellent Service at Your Fingertips Perusahaan CCMS ,[object Object],[object Object],[object Object]

AGENDA 1 Tentang CCMS 2 Fungsi CCMS 3 Keuntungan 6 Profil Perusahaan 4 Aspek Bisnis 5 Aspek Teknis Excellent Service at Your Fingertips

1 Tentang CCMS Customer Satisfaction Perusahaan Profitable Excellent Service at Your Fingertips ,[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],1 Tentang CCMS Excellent Service at Your Fingertips

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],1 Tentang CCMS Excellent Service at Your Fingertips

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2 Fungsi CCMS Excellent Service at Your Fingertips

3 Keuntungan ,[object Object],[object Object],[object Object],[object Object],[object Object],Excellent Service at Your Fingertips

SUSPECT PROSPECT DEAL SUPPORT (After Sales) 1 2 3 4 Customer Relationship Cycle CUSTOMER CONTACT MANAGEMENT SYSTEM Excellent Service at Your Fingertips

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Highlights Excellent Service at Your Fingertips

ASPEK BISNIS Excellent Service at Your Fingertips

4 Aspek Bisnis CCMS  kapasitas 8 Line: All Outbound Call All Inbound Call Mixed (Outbound and Inbound) Excellent Service at Your Fingertips

8 line telephone masuk Telephone masuk 1 Telephone masuk 2 Telephone masuk 3 Telephone masuk 4 Telephone masuk 5 Telephone masuk 6 Telephone masuk 7 Telephone masuk 8 Dihandle oleh Agent 1 Dihandle oleh Agent 2 Dihandle oleh Agent 3 Dihandle oleh Agent 4 Dihandle oleh IVR Dihandle oleh IVR Dihandle oleh IVR Dihandle oleh IVR “ Selamat Datang di PT Maju Makmur Sejahtera. Silahkan masukkan kode Pelanggan Anda. Tekan 1 untuk mengetahui tagihan bulan ini, tekan 2 untuk mengetahui tagihan bulan lalu, tekan 3 untuk berbicara dengan Customer Service, tekan 4 untuk kembali ke Menu Utama” CCMS Server ,[object Object],[object Object],[object Object],4 Aspek Bisnis Inbound Call menggunakan CCMS sebagai Auto Attendant dan IVR Excellent Service at Your Fingertips

8 line outbound call CCMS Server ,[object Object],[object Object],Outbound Call menggunakan CCMS Server sebagai Predictive Dialer VS Agent Cindy Agent Caroline Agent Alex Agent Jane Hallo, Selamat Siang Bapak…. Hallo, Selamat Siang Ibu…. Aduuhh…mana sih no telpnya…!#@$! Nomor yang Anda tuju tidak terdaftar..Tulalit …tulalit… Nomor yang Anda tuju tidak terdaftar Outbound Call dilakukan oleh Para Agent Agent Juleha 4 Aspek Bisnis Excellent Service at Your Fingertips Predictive Dialer 1 Predictive Dialer 2 Predictive Dialer 3 Predictive Dialer 4 Predictive Dialer 5 Predictive Dialer 6 Predictive Dialer 8 Predictive Dialer 7

4 Aspek Bisnis Hanya dengan Rp 5.000.000/bulan Excellent Service at Your Fingertips ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Perusahaan Profitable Customer Satisfaction

ASPEK TEKNIS Excellent Service at Your Fingertips

DIAGRAM SYSTEM 5 Aspek Teknis Excellent Service at Your Fingertips Powered by: Asterisk

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],5 Aspek Teknis Excellent Service at Your Fingertips

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],6 Profil Perusahaan Excellent Service at Your Fingertips

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],6 Profil Perusahaan Excellent Service at Your Fingertips

CONTACT US: PT TELEAKSES SOLUSINDO WISMA MAMPANG 4 th Floor Mampang Prapatan Raya No. 1, Jakarta 12790 Phone. 021 790 2211 Fax. 021 7972514 Email. Annisa Gita Asmara: [email_address] Joyce Petra Gaspersz: [email_address] [email_address] Excellent Service at Your Fingertips

Customer Contact Management System Power Point

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