1. Enterprise AI Solution Company
MindsLab Inc.
2017-02-09

2. Key Tech: Speech to Text, Text Analytics, ChatBot and Big Data
Founded: January, 2014 Fund Raised : US$ 5M
Sales Revenue: US$ 2.1M in 2016
Metrics: 1,000% growth YOY
since 2015
Key product : MindsVOC (Voice of Customer)
Virtual Assistant using ChatBot
Key Customers: LG Electronics
Samsung non-life Insurance
Samsung Electronics America
Locations: South Korea, Silicon Valley, New York
Forbes Asia : 10 South Korean Startups Breaking Out in 2017
AI: MindsLab
MindsLab Inc.

3. http://mindslab.ai
Taejoon Yoo
CEO
PWC Consulting
Seoul National Univ.
Yigyu Hwang
CTO
Linguistic intelligence Ctr.
PhD. Jeonbuk Ntnl. Univ.
Hoon Paek
Vision Intelligence Center
PhD. Seoul Ntnl. Univ.
Yunmook Park
Smart Machine Center
PhD. Korea Univ.
Dongsu Kim
B2B Business
Seoul National Univ.
Misun Park
Machine Learning Ctr.
Seoul National Univ.
Seongjun Park
CFO
Seoul National Univ.
Our Team
Gihyun Yoon
CPO
Platform Development
Seoul National Univ.

4. Problem
:
Manually
Transcribed &
Summarized
Takes Long
Time
to Report
False Alarm
for Risk
Detection
Miss Customer
Complaints
Impossible to efficiently analyze high volumes of customer
interactions in customer service center

5. Solution: MindsVOC distills the Voice of Customers
I do apologize for the
in convenience.
How may I assist you
today?
Um… My washer was
smoking yesterday and
it’s not working anymore.
And I just wanna make a
quick…
Agent Customer
Let me just double
check here.
I’ve already talked to 3
people and waited too
long. It’s very annoying.
Automatic Transcription &
Summarization of All the Calls
with High Accuracy of STT
Real-time Detection &
Risk Reporting
Using Dashboard
Capture Real Sentiment of
Customer using
Deep Learning Tech.
Provide Accurate
Context of Customer Voice
and Reduce False Alarm

6. The Process of Minds VOC
Internal VOC
Call Center
Chat
e-mail
bulletin board
External VOC
Social
Network
Internet
Speech to
Text
(Voice
Recognition)
Text Analytics
Data Mining
NLP
Categorization
Detection
Dashboard
MINDs VOC
(Global Electronics Co. Case)
The end-to-end solution analyzes the omni-channel
voice of customers

7. Benefits
Real-time
Risk Detection
Enhance
Agent Quality
Abnormal Service
Monitoring
Marketing Strategy
Detect Product Liability &
Potential Claim Calls
Detect
Abnormal Counselling
Detect
Failed Services
Assess
Product Reputation

8. Our History & Future
Grow MindsLab in
US Market
The leader of VOC
Solution in Korea
Business Growth
Preparation for VOC Solution
Focus on VOC Solution &
Preparation for Virtual Assistant
Focus on
Virtual Assistant Solutions
201820172016
VOC Market Leader
In Korea ($1.6M)
>30% Market Share
Successfully Launched
VOC Solution in US ($0.5M)
Earn More Revenues
From VOC Solution
(Target : $ 10M)
Successful Launch
Virtual Assistant Solutions
(Target : $ 2M)
Earn More Revenues from
Virtual Assistant Solutions
(Target : $ 10M)
Consistent Revenue
from VOC
(Target : $ 30M a Year)

9. Copyright © 2016 Minds Lab. All rights reserved
Dasan Tower 6F, 49 DaewangpangyoRo, BundangGu Seongnam City, GyeonggiDo, Korea
T.031-625-4340 F.031-625-4119 | www.mindslab.ai www.mindsinsight.co.kr
No part of this publication may be circulated, quoted, or reproduced for distribution outside the client organization without prior written approval.
Thank you