2. Character and Persuasion
What is the meaning of character and
persuasion?
What persuades you?
What does protocol mean?
What is chain-of-command?
Why is it important to show that people matter?
3. What can you do
to show respect?
Look people in the eye.
Offer a firm handshake.
Introduce people.
Quit talking when boss
or teacher is ready.
4. What are tones?
Aggressive tone
My way or the highway
Wants to win at all costs
Nonassertive tone
Doesn’t talk much
Backs down
Hard to read
Assertive tone
Direct, but tactful
Considers location, timing,
intensity, relationships
Solves problems
5. What are People Skills?
People like you.
You know protocol.
You respect chain-of-
command.
You know how to get
people to work together.
6. What to do when someone
enters a conversation
Introductions
Address people by name.
State what you are doing.
Introduce others.
Make connections.
Make people feel included.
8. How do you offer
criticism?
Constructive vs. Destructive
Destructive Language
You are always late.
You mess everything up.
You’re lazy.
Constructive Language
You are missing a lot.
You’d help yourself by showing
more attention to detail.
I know you could show more
intensity.
9. How to receive criticism
Maintain composure
Listen - let others finish
Ask questions
12. Types of Language
Informal Language
For friends
Includes slang and inside
Standard Language
Commonly accepted
Used in school and on the job
Uses proper grammar and
sentence structure
Technical Language
Used on the job
Uses abbreviations and terms
13. Dress
Adapt to the occasion.
Be as dressed as those
around you.
Respect your employer.
Maintain professionalism.
Be neat and well groomed.
15. Why?
Women spend 85% of
consumer $
Older Americans spend
more than $600 billion
each year
32 million people in the
U.S. speak a language
other than English
Women
85%
Seniors
$600 billion
32 million
non-
English
16. How to Promote Diversity
Be open-minded
Be tolerant
Be empathetic
17. Recalling the Facts
What does protocol mean?
What telegraphs your mood and attitude?
What approach should you take when
communicating?
What does tact mean and why is important to
practice?
What elements show that you have “people skills”
What are the types of language?
How do you determine what you should wear in
social and business situations?
What does “respecting differences” mean?
Look Back on Page 200 of textbook