Fast forward to 2012, I would not use this again for the simple reason that I did not communicate enough about the audience who heard this. I made the #1 presentation mistake...making this more about yourself than your audience. I leave this example here to remind myself to not make the same error again and to hopefully help someone else learn from my mistake.

1. Leader ship For The Future Internal Understanding . External Perspective.

2. “ Creativity and innovation always builds on the past.” ~ Lawrence Lessig

3. Excellence Endures

4. Extend Our Reach

5. Through Social Capital

6. “… creates collaboration , commitment, information sharing and trust while enhancing genuine participation in the organization…” ~ Sharon Timberlake

7. Collaboration

8. Expertise Endures With Mentoring

9. Through Technology

10. Knowl edge Management

11. Integrated Online ILP

12. Who Are We Serving?

13. How Do They Use Our Services?

14. Who Are We Not Serving?

16. Know Who We Are Serving With Kiosks

17. Engage Clients In Ways They Prefer.

18. Plan For Success

19. Internal Understanding . External Perspective.