The 7 rules for a successful knowledge-transfer

Continuous-Knowledge-Exchange

Stefan Wendel
we:namix GmbH
09.05.2011

Continuous-Knowledge-Exchange for project-teams ©
2011 we:namix GmbH, Stefan Wendel

About us

•  we:namix GmbH

•  Methodology „Continuous Knowledge Exchange“ for project-
teams

•  „Social Knowledge-Management“ platform
wisdomclouds.com


The problem: knowledge-exchange
today is far from perfect

Know those questions ?

– “One day we should write this down”
– “Where shall we put our lessons ?”
– “To whom shall we send it ?”
– “I still need to ﬁnish this documentation about our
lessons-learned”

Today‘s situation: Knowledge
captured sporadically (if ever)
Knowledge gets lost before it is captured

Implicit
Explicit
Knowledge
Knowledge
(„Heads“)
(„Libraries“)

The 7 problems of today‘s
Knowledge-Management

•  Time •  Distribution

•  Granularity •  Knowledge-mining

•  Silos •  Memorization

•  Up-to-date


4 Basic principles
remind

capture
structure

share

Loop & Continuous learning
Continuous-Knowledge-Exchange is a closed loop: "

Knowledge-objects (blue) are captured, structured and stored.
Reminder and sharing in social networks brings knowledge to the people.

remind

capture
structure

share

Filling the gap
Continuous-Knowledge-Exchange is the basis for a daily knowledge-exchange

Tacit
Continuous-Knowledge-" Document-
Knowledge
Exchange
Management
(daily)
(sporadically)

Content

1
Product

3
Roles

7
Rules


Product: Knowledge-Backlog


3 Roles
1 Knowledge-
1-n Knowledge-
Master
Editors

1-n Submitter

Rule1 & 2
1. Capture knowledge in less than 1 minute
2. Small atomic knowledge-units

✔
✔

Rule 3
3. Knowledge-Domains instead of Team-Silos

Architecture

Databases
Team 1

Team 2

Team 3

SOA

✔

Rule 4
4. Keep knowledge up-to-date

✔

Rule 5
5. Share within a social network of experts

Instead
of

✔

Rule 6
6. Notify members

✔

Rule 7
7. Automate reminders

✔

One methodology, 7 solutions

✔
•  Time ✔
•  Distribution

✔
•  Granularity ✔
•  Knowledge-Mining

✔
•  Silos ✔
•  Memorization

✔
•  Up-to-date


Inﬂuences
Rise of Social Networks


Inﬂuences
Agile / Lean

"
Continuous
Simple
Zero Waste


Inﬂuences
Knowledge-Management

Community of Practice


Inﬂuences
Principle 6, Agile Manifesto


Realization

First deﬁne and adapt the processed, then use
the tools


Recommended steps

Requirements
Prac5ces
Introduc5on


Step 1: Requirements

-  Workshop
Requirements
-  Requirements document

•  Goal ?
•  Teams / hierarchies ?
•  Types of knowledge ?
•  Knowledge-domains ?
•  Subject Matter Experts ?
•  Knowledge creation ?
•  Knowledge user ?

Step 2: Customize / deﬁne processes

-  Customizing
Prac5ces
-  Description

•  Capturing
•  Structuring
•  Sharing
•  Reminder
•  Roles


Step 3: Introduction

-  Tool
Introduc5on
-  Rollout

•  Tool
•  Pilot
•  Rollout
•  Integration in daily business
•  Iterations and feedback from user


wisdomclouds.com


What is a wisdomcloud ?


Wisdomcloud = {Members, Topics}


The 7 rules for a successful knowledge-transfer

Empfohlen

Empfohlen

Weitere ähnliche Inhalte

Ähnlich wie The 7 rules for a successful knowledge-transfer

Ähnlich wie The 7 rules for a successful knowledge-transfer (20)

The 7 rules for a successful knowledge-transfer