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PROVEN MARKETING STRATEGIES IN CHALLENGING MARKETING CONDITIONS Kevin Lane Keller Tuck School of Business Dartmouth College
My Textbooks
My Experience
How Has Marketing Changed? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How Has Marketing Not Changed? ,[object Object],[object Object],[object Object],[object Object]
What Then Is the Key to Marketing Success? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Six Marketing Imperatives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Marketing Imperative #1 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Nike ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Virgin ,[object Object],[object Object],[object Object]
Marketing Imperative #2 ,[object Object],[object Object],[object Object],[object Object],[object Object]
Apple ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Pampers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Marketing Imperative #3 ,[object Object],[object Object],[object Object]
Red Bull ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Red Bull Activities, Events & Experiences
Red Bull Flugtag ,[object Object],[object Object],[object Object],[object Object],[object Object]
Building Brand Equity ,[object Object],[object Object],[object Object],[object Object]
“ Good Value” ,[object Object],[object Object],[object Object]
Perceived Brand Value ,[object Object],[object Object],[object Object]
Framing Brand Value ,[object Object],[object Object]
Ikea ,[object Object],[object Object],[object Object],[object Object],[object Object]
Power of  Strong Value Propositions VS. VS.
Direct  Channels Indirect  Channels Personal  Communi- cations Mass Communi- cations Marketing  Integration Interactive Telephone Mail Mobile Dept. Store Specialty Store Supermarket Convenience Store Discount Store Superstore Catalog Showroom Advertising Sales Promotion Events & Experiences Public Relations Personal Selling Direct Marketing Interactive Marketing Word-of-mouth Product/ Services Prices ,[object Object],[object Object],[object Object],[object Object],[object Object],Company Stores Offering
Channel Issues ,[object Object],[object Object],[object Object]
Nike Channel Options ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Criteria for  Integrating Marketing Channels ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],INTEGRATED MARKETING COMMUNICATIONS
Mass Media Communications ,[object Object],[object Object],[object Object]
Interactive Communications ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Interactive Communications ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Experiential Communications ,[object Object],[object Object],[object Object]
Marketing Imperative #4 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
BEFORE: How many crayons in your box? AFTER: “Colorful Arts & Crafts For Kids?
Amazon ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
BRAND EXTENDIBILITY SCORECARD Allocate points according to how well the new product concept rates on the specific dimensions in the following areas: Consumer Perspectives: Desirability 10 pts.  _____  Product category appeal (size, growth potential) 10 pts.  _____  Equity transfer (perceived brand fit) 5 pts.  _____  Perceived consumer target fit Company Perspectives: Deliverability 10 pts.  _____  Asset leverage (product technology, organizational skills, marketing   effectiveness via channels & communications) 10 pts.  _____  Profit potential 5 pts.  _____  Launch feasibility Competitive Perspectives: Differentiability  10 pts.  _____  Comparative appeal (many advantages; few disadvantages) 10 pts.  _____  Competitive response (likelihood; immunity or invulnerability from) 5 pts.  _____  Legal/regulatory/institutional barriers  Brand Perspectives: Equity Feedback 10 pts.  _____  Strengthens parent brand equity 10 pts.  _____  Facilitates additional brand extension opportunities 5 pts.  _____  Improves asset base TOTAL   _____ pts
Marketing Imperative #5 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
One-Time Leaders
Successful Challengers
Benefits of Cause Marketing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Marketing Imperative #6 ,[object Object],[object Object],[object Object]
Three Models to  Facilitate Marketing Planning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Brand Positioning Model ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Brand Resonance Model RELATIONSHIPS: What about you & me?  RESPONSE: What about you?  MEANING: What are you? IDENTITY: Who are you?  Intense, Active Loyalty  Positive, Accessible Reactions  Points-of-Parity & Difference Deep, Broad Brand Awareness Resonance Judgments Feelings Performance Imagery Salience Stages of Brand Development Branding Objective at  Each Stage 1 2 3 4 Building Blocks
Brand Value Chain Model Marketing Program Investment Customer Mindset Market Performance Shareholder Value - Product - Communications - Trade - Employees - Other - Awareness - Associations - Attitudes - Attachment - Activity - Price  premiums - Price elasticities - Cost savings - Expansion success - Market share - Profitability - Stock price - P/E ratio - Enterprise value - Market capitalization
Customer Mindset Marketing Activity Market Performance Shareholder Value Points of Difference Points of  Parity A Comprehensive  Set of Marketing Metrics  3)  Brand Value Chain Model 2)  Brand Resonance Model 1)  Brand Positioning Model Resonance Judgments Feelings Performance Imagery Salience
The New Marketing Imperatives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Conclusion ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Thank You & Good Luck!

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Tendensdagen 2011 Kevin Lane Keller - Proven marketing strategies in challenging marketing conditions

  • 1. PROVEN MARKETING STRATEGIES IN CHALLENGING MARKETING CONDITIONS Kevin Lane Keller Tuck School of Business Dartmouth College
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  • 17. Red Bull Activities, Events & Experiences
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  • 24. Power of Strong Value Propositions VS. VS.
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  • 35. BEFORE: How many crayons in your box? AFTER: “Colorful Arts & Crafts For Kids?
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  • 37. BRAND EXTENDIBILITY SCORECARD Allocate points according to how well the new product concept rates on the specific dimensions in the following areas: Consumer Perspectives: Desirability 10 pts. _____ Product category appeal (size, growth potential) 10 pts. _____ Equity transfer (perceived brand fit) 5 pts. _____ Perceived consumer target fit Company Perspectives: Deliverability 10 pts. _____ Asset leverage (product technology, organizational skills, marketing effectiveness via channels & communications) 10 pts. _____ Profit potential 5 pts. _____ Launch feasibility Competitive Perspectives: Differentiability 10 pts. _____ Comparative appeal (many advantages; few disadvantages) 10 pts. _____ Competitive response (likelihood; immunity or invulnerability from) 5 pts. _____ Legal/regulatory/institutional barriers Brand Perspectives: Equity Feedback 10 pts. _____ Strengthens parent brand equity 10 pts. _____ Facilitates additional brand extension opportunities 5 pts. _____ Improves asset base TOTAL _____ pts
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  • 45. Brand Resonance Model RELATIONSHIPS: What about you & me? RESPONSE: What about you? MEANING: What are you? IDENTITY: Who are you? Intense, Active Loyalty Positive, Accessible Reactions Points-of-Parity & Difference Deep, Broad Brand Awareness Resonance Judgments Feelings Performance Imagery Salience Stages of Brand Development Branding Objective at Each Stage 1 2 3 4 Building Blocks
  • 46. Brand Value Chain Model Marketing Program Investment Customer Mindset Market Performance Shareholder Value - Product - Communications - Trade - Employees - Other - Awareness - Associations - Attitudes - Attachment - Activity - Price premiums - Price elasticities - Cost savings - Expansion success - Market share - Profitability - Stock price - P/E ratio - Enterprise value - Market capitalization
  • 47. Customer Mindset Marketing Activity Market Performance Shareholder Value Points of Difference Points of Parity A Comprehensive Set of Marketing Metrics 3) Brand Value Chain Model 2) Brand Resonance Model 1) Brand Positioning Model Resonance Judgments Feelings Performance Imagery Salience
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  • 50. Thank You & Good Luck!

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