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So good, you can’t help but watch … all of it
Hemlock Grove - Netflix




Crash Course in Digital Strategy by Julian Cole
@suzytweet
Netflix has a goal
“…to become HBO faster than HBO can become us.”
             - Ted Sarandos, Chief Content Officer with Netflix
To accomplish this, Netflix has created original content
House of Cards has proven to be very popular for Netflix
Challenge…
 How will Hemlock Grove achieve the same success when
consumer awareness about the show is considerably low?
Let’s do this
Goal400,000 new Netflix subscribers leading up to and following the
 Sign up
      premiere of Hemlock Grove on April 26th



Budget promotion and advertising
  $150,000 in online


Timing
        March 22 – May 6
#1.	
  29%	
  of	
  people	
  in	
  the	
  U.S.	
  conduct	
  research	
  online	
  before	
  purchasing	
   Insights	
  
 media	
  or	
  entertainment.	
                                                                               Insights

 #2.	
  The	
  majority	
  of	
  search	
  engine	
  interest	
  in	
  "Hemlock	
  Grove"	
  comes	
  
 from	
  California.	
  This	
  could	
  be	
  due	
  to	
  interest	
  in	
  the	
  producFon	
  of	
  the	
  
 show	
  coming	
  from	
  the	
  film	
  industry.	
  Or,	
  maybe	
  people	
  in	
  California	
  
 are	
  more	
  interested	
  in	
  horror	
  entertainment	
  –	
  but	
  that’s	
  doub8ul.	
  	
  
 #3.	
  Demographics	
  of	
  NeLlix.com	
  site	
  visitors	
  
        	
   	
       	
  More	
  women	
  than	
  men	
  
        	
   	
       	
  25-­‐44	
  is	
  the	
  most	
  common	
  age	
  range	
  
        	
   	
       	
  They	
  have	
  no	
  children	
  
        	
   	
       	
  Visitors	
  earn	
  an	
  annual	
  income	
  of	
  100-­‐150K	
  
        	
   	
       	
  Likely	
  to	
  have	
  college	
  or	
  post-­‐graduate	
  degrees	
  
        	
   	
  	
  
#4.	
  9.7	
  million	
  people	
  visit	
  NeLlix.com	
  each	
  month	
  with	
  over	
  110	
  million	
  different	
  
visits	
  logged.	
  This	
  is	
  in	
  comparison	
  to	
  hbogo.com,	
  which	
  gets	
  81K	
  people	
  visiFng	
  the	
  
website	
  98K	
  Fmes.	
  Simply	
  put,	
  NeLlix	
  gets	
  more	
  visitors	
  who	
  return	
  to	
  the	
  site	
  more	
  
oZen,	
  in	
  contrast	
  to	
  hbogo.com	
  which	
  gets	
  less	
  volume	
  of	
  returning	
  visitors.	
  This	
  
could	
  be	
  due	
  to	
  people	
  checking	
  out	
  the	
  site	
  only	
  to	
  find	
  you	
  have	
  to	
  have	
  cable	
  and	
  a	
  
(pricey)	
  HBO	
  subscripFon	
  to	
  access	
  content	
  on	
  hbogo.com.	
  	
  	
  
#5.	
  Average	
  Fme	
  spent	
  on	
  NeLlix.com	
  hovers	
  around	
  6.5	
  hours.	
                        Insights	
  
                                                                                                                  Insights
People	
  spend	
  a	
  lot	
  of	
  ;me	
  on	
  the	
  site.	
  	
  
!
#6.	
  Traffic	
  to	
  NeLlix.com	
  rises	
  on	
  the	
  weekend.	
  Ne8lix	
  isn’t	
  a	
  site	
  
people	
  visit	
  while	
  at	
  work.	
  They	
  want	
  to	
  spend	
  a	
  considerable	
  amount	
  
of	
  ;me	
  on	
  Ne8lix.com	
  

#7.	
  A	
  Wired.com	
  survey	
  shows	
  that	
  over	
  40%	
  of	
  people	
  who	
  had	
  seen	
  NeLlix’s	
  
new	
  series	
  “House	
  of	
  Cards”	
  watched	
  13	
  episodes.	
  Yes,	
  they	
  had	
  watched	
  all	
  of	
  
the	
  episodes	
  within	
  days	
  of	
  the	
  release.	
  People	
  like	
  to	
  binge	
  on	
  TV	
  series	
  by	
  
watching	
  several	
  or	
  even	
  all	
  episodes	
  in	
  just	
  a	
  few	
  siFngs.	
  
	
  
#8.	
  When	
  people	
  binge	
  on	
  media,	
  they	
  like	
  to	
  talk	
  about	
  it	
  over	
  social	
  media.	
  
Upon	
  the	
  release	
  of	
  “House	
  of	
  Cards”	
  and	
  the	
  revelaFon	
  that	
  NeLlix	
  had	
  made	
  
the	
  enFre	
  season	
  available	
  all	
  at	
  once,	
  there	
  were	
  over	
  10,000	
  menFons	
  each	
  
hour	
  including	
  the	
  word	
  “binge”	
  and	
  “House	
  of	
  Cards”.	
  Binge-­‐watching	
  is	
  a	
  
known	
  habit	
  and	
  people	
  like	
  to	
  engage	
  their	
  social	
  communiFes	
  while	
  they’re	
  
doing	
  it.	
  (Fizziology	
  study)	
  
	
  
#9.	
  The	
  horror/thriller	
  genre	
  has	
  recently	
  ajracted	
  demographics	
  of	
  18-­‐35,	
  even	
  
as	
  young	
  as	
  18-­‐24	
  with	
  Twilight.	
  	
  	
  
Demographics Insights
+
Netflix Model
+
Binge-watching
=
the


                                                                   Plan
Audience
 Men and women ages 18-37 with middle to upper income
 People who are interested in the already popular
 horror/thriller series and films, like True Blood and Twilight
the


                                                                     Plan
    Messaging
             “
Find out where he make it leadsalive?
                         Will
                              the horror
                                         out
                                    Who really killed her?   “
Pose questions based on key plot themes people can discover as the show develops
The Campaign
                                                                                the



Raise awareness about the premiere of Hemlock Grove with a microsite
                                                                                  Plan
people will find through banner ads, YouTube TrueView ads, Facebook & Twitter ads, social
bookmarking sites and paid blog and media placement.

Encourage friends to have Hemlock Grove Spoiler Parties so they can find out happens
first and they can know before anyone else. Don’t let anyone ruin this for you. See Hemlock
Grove with your friends first.

Hold a Google Hangout interview with Eli Roth on Saturday April 27th which will
stream on Netflix.

Offer subscribers who have watched the entire season by 3:00 pm EST on April 27th to
participate in the Hangout and have their questions about the show answered by Eli Roth.

Users can also participate in the Hangout by referring a friend to sign up for Netflix.
the
                                                       	
  v	
                 	
  v	
  
                                                                                                  Framework
      Non-Netflix subscribers                               Netflix subscribers
Who don’t know about Hemlock Grove                       Who LOVE Hemlock Grove



Modes of              YouTube                Facebook                          Search                   Word of Mouth
                       Blogs                  Twitter                  Entertainment Websites
Communication       News Websites              Vine



          Netflix has               Find out how it ends…before your friends do.                    Chat with Eli Roth
       produced a horror                                                                            about the newest
             show                   Offer suspenseful ads highlighting the exclusivity                  and most
         With Eli Roth.             and also availability of Hemlock Grove.                          shocking horror
           Quality &                                                                                      show.
          availability                                                                                      	
  
          Awareness                                   Consideration                                    Conversion

                                           Direct engagement on Twitter                              Remarketing
       Google Ad Words                                                                           Social & Banner Ads
                                           Promotion and use of hashtag
          Twitter Ads                                                                      Incentivize subscribers to invite
                                                    #HGSpoiler
        Facebook Ads                                                                        friends to sign up with pass to
                                                    Paid blogs
      Paid media & blogs                                                                   participate in Google Hangout
                                                             Methods                                 with Eli Roth
the
Paid Search
  Ad Words targeting people searching for TV shows, “full season” tv shows/series,
  horror films and shows.
                                                                                              Ecosystem
Banner Ads
    Ads appearing on websites frequented by our targeted audience, including sites
    where people research entertainment media.


Facebook & Twitter Ads
     Target our demographic audience of people ages 18-37 and lead them to the microsite.


Popular Media
      Create gifs from the scenes of the Hemlock Grove and create paid feature on Buzzfeed.



 Social Bookmarking
      StumpleUpon, Reddit and Digg placements directing people to the Hemlock Grove microsite.
the

                       Retention
                                                           Key Performance
                   •  10,000 Twitter followers
                                                           Indicators
                    •  20,000 Facebook fans
                •  1 million views of Hemlock
                   Grove in first 48 hours of
                            premiere


                       Purchase
           •  400,000 New Netflix subscribers



                      Preference
     •  30% increase in Netflix referrals from friends
•  15% increase in positive online chatter about Netflix


                      Consideration
       •  850,000 qualified visitors to microsite

                        Awareness
     •  Increased search volume of Hemlock Grove
              •  20 million overall impressions
Data gathering
                                        the
             Friday, March 8th
Finalize creative                       Timeline
             Wednesday, March 13th
Launch microsite
              Friday, March 22nd
PR and blogger outreach
           Monday, March 25th
 Launch campaign with advertisements on
 YouTube, Facebook, Twitter and with paid search
             Wednesday, March 27th
 Measure results
             Monday, May 6th
the

                            Budget
Microsite $30K
Search $20K
Banners $30K
YouTube ads $25K
Facebook advertising $20K
Placed blogs $15K
Placed media $10K

Total Budget $150K
So…


Are you ready to get started?
        @suzytweet

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Skillshare

  • 1. So good, you can’t help but watch … all of it Hemlock Grove - Netflix Crash Course in Digital Strategy by Julian Cole @suzytweet
  • 3. “…to become HBO faster than HBO can become us.” - Ted Sarandos, Chief Content Officer with Netflix
  • 4. To accomplish this, Netflix has created original content
  • 5. House of Cards has proven to be very popular for Netflix
  • 6. Challenge… How will Hemlock Grove achieve the same success when consumer awareness about the show is considerably low?
  • 7. Let’s do this Goal400,000 new Netflix subscribers leading up to and following the Sign up premiere of Hemlock Grove on April 26th Budget promotion and advertising $150,000 in online Timing March 22 – May 6
  • 8. #1.  29%  of  people  in  the  U.S.  conduct  research  online  before  purchasing   Insights   media  or  entertainment.   Insights #2.  The  majority  of  search  engine  interest  in  "Hemlock  Grove"  comes   from  California.  This  could  be  due  to  interest  in  the  producFon  of  the   show  coming  from  the  film  industry.  Or,  maybe  people  in  California   are  more  interested  in  horror  entertainment  –  but  that’s  doub8ul.     #3.  Demographics  of  NeLlix.com  site  visitors        More  women  than  men        25-­‐44  is  the  most  common  age  range        They  have  no  children        Visitors  earn  an  annual  income  of  100-­‐150K        Likely  to  have  college  or  post-­‐graduate  degrees         #4.  9.7  million  people  visit  NeLlix.com  each  month  with  over  110  million  different   visits  logged.  This  is  in  comparison  to  hbogo.com,  which  gets  81K  people  visiFng  the   website  98K  Fmes.  Simply  put,  NeLlix  gets  more  visitors  who  return  to  the  site  more   oZen,  in  contrast  to  hbogo.com  which  gets  less  volume  of  returning  visitors.  This   could  be  due  to  people  checking  out  the  site  only  to  find  you  have  to  have  cable  and  a   (pricey)  HBO  subscripFon  to  access  content  on  hbogo.com.      
  • 9. #5.  Average  Fme  spent  on  NeLlix.com  hovers  around  6.5  hours.   Insights   Insights People  spend  a  lot  of  ;me  on  the  site.     ! #6.  Traffic  to  NeLlix.com  rises  on  the  weekend.  Ne8lix  isn’t  a  site   people  visit  while  at  work.  They  want  to  spend  a  considerable  amount   of  ;me  on  Ne8lix.com   #7.  A  Wired.com  survey  shows  that  over  40%  of  people  who  had  seen  NeLlix’s   new  series  “House  of  Cards”  watched  13  episodes.  Yes,  they  had  watched  all  of   the  episodes  within  days  of  the  release.  People  like  to  binge  on  TV  series  by   watching  several  or  even  all  episodes  in  just  a  few  siFngs.     #8.  When  people  binge  on  media,  they  like  to  talk  about  it  over  social  media.   Upon  the  release  of  “House  of  Cards”  and  the  revelaFon  that  NeLlix  had  made   the  enFre  season  available  all  at  once,  there  were  over  10,000  menFons  each   hour  including  the  word  “binge”  and  “House  of  Cards”.  Binge-­‐watching  is  a   known  habit  and  people  like  to  engage  their  social  communiFes  while  they’re   doing  it.  (Fizziology  study)     #9.  The  horror/thriller  genre  has  recently  ajracted  demographics  of  18-­‐35,  even   as  young  as  18-­‐24  with  Twilight.      
  • 11. +
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  • 15. =
  • 16.
  • 17. the Plan Audience Men and women ages 18-37 with middle to upper income People who are interested in the already popular horror/thriller series and films, like True Blood and Twilight
  • 18. the Plan Messaging “ Find out where he make it leadsalive? Will the horror out Who really killed her? “ Pose questions based on key plot themes people can discover as the show develops
  • 19. The Campaign the Raise awareness about the premiere of Hemlock Grove with a microsite Plan people will find through banner ads, YouTube TrueView ads, Facebook & Twitter ads, social bookmarking sites and paid blog and media placement. Encourage friends to have Hemlock Grove Spoiler Parties so they can find out happens first and they can know before anyone else. Don’t let anyone ruin this for you. See Hemlock Grove with your friends first. Hold a Google Hangout interview with Eli Roth on Saturday April 27th which will stream on Netflix. Offer subscribers who have watched the entire season by 3:00 pm EST on April 27th to participate in the Hangout and have their questions about the show answered by Eli Roth. Users can also participate in the Hangout by referring a friend to sign up for Netflix.
  • 20. the  v    v   Framework Non-Netflix subscribers Netflix subscribers Who don’t know about Hemlock Grove Who LOVE Hemlock Grove Modes of YouTube Facebook Search Word of Mouth Blogs Twitter Entertainment Websites Communication News Websites Vine Netflix has Find out how it ends…before your friends do. Chat with Eli Roth produced a horror about the newest show Offer suspenseful ads highlighting the exclusivity and most With Eli Roth. and also availability of Hemlock Grove. shocking horror Quality & show. availability   Awareness Consideration Conversion Direct engagement on Twitter Remarketing Google Ad Words Social & Banner Ads Promotion and use of hashtag Twitter Ads Incentivize subscribers to invite #HGSpoiler Facebook Ads friends to sign up with pass to Paid blogs Paid media & blogs participate in Google Hangout Methods with Eli Roth
  • 21. the Paid Search Ad Words targeting people searching for TV shows, “full season” tv shows/series, horror films and shows. Ecosystem Banner Ads Ads appearing on websites frequented by our targeted audience, including sites where people research entertainment media. Facebook & Twitter Ads Target our demographic audience of people ages 18-37 and lead them to the microsite. Popular Media Create gifs from the scenes of the Hemlock Grove and create paid feature on Buzzfeed. Social Bookmarking StumpleUpon, Reddit and Digg placements directing people to the Hemlock Grove microsite.
  • 22. the Retention Key Performance •  10,000 Twitter followers Indicators •  20,000 Facebook fans •  1 million views of Hemlock Grove in first 48 hours of premiere Purchase •  400,000 New Netflix subscribers Preference •  30% increase in Netflix referrals from friends •  15% increase in positive online chatter about Netflix Consideration •  850,000 qualified visitors to microsite Awareness •  Increased search volume of Hemlock Grove •  20 million overall impressions
  • 23. Data gathering the Friday, March 8th Finalize creative Timeline Wednesday, March 13th Launch microsite Friday, March 22nd PR and blogger outreach Monday, March 25th Launch campaign with advertisements on YouTube, Facebook, Twitter and with paid search Wednesday, March 27th Measure results Monday, May 6th
  • 24. the Budget Microsite $30K Search $20K Banners $30K YouTube ads $25K Facebook advertising $20K Placed blogs $15K Placed media $10K Total Budget $150K
  • 25. So… Are you ready to get started? @suzytweet