Developing an Enterprise Search Strategy

1. Enterprise Search Strategy

2. Enterprise Information Landscape

4. An approach to Enterprise Search Strategy # Steps Key Questions and activities 1 Define objectives for your search tools Who is searching? What categories of information are they looking for? What are they likely to do with the information when they find it? 2 Define a desired scope and inventory Repositories Are you searching in a single repository or across multiple repositories? Which content must be accessed by which users? Which back-end repositories are required for a given search scope? What are the unique characteristics and contents of each repository? 3 Evaluate and select content enrichment methods What level of resources is available for manual metadata attribution? Which automated enrichment methods are appropriate? Is social tagging acceptable and feasible in the given context? 4 Define requirements, and identify vendor products Which requirements are necessary to meet project objectives? Which criteria are critical to making the product decision? Which vendors should be included in the final evaluation? 5 Define a taxonomy of search types How should different types of searches be logically organized and presented to users? How do search types influence user experience, relevance calculation, and filtering decisions? 6 Plan for a relevant user experience Which interface methods help remove ambiguity of what people are looking for? Which interface tools prove most effective when testing with end users? 7 Implement, monitor, and improve Identify technical and project resources. Manage change across repository owners and end users. Report regularly on search usage statistics