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Defining	
  the	
  Compe..ve	
  and	
  Financial	
  Advantages	
  
of	
  Corporate	
  Responsibility	
  and	
  Sustainability	
  
October	
  7,	
  2015	
  
Boston,	
  MA	
  Sustainable	
  Brands	
  New	
  Metrics	
  
	
  
Steve	
  Rochlin,	
  IO	
  Sustainability	
  
@SteveRochlin,	
  www.ProjectROI.com	
  
1	
  
Copyright	
  IO	
  Sustainability,	
  2015;	
  SRochlin@iosustainability.com	
  
Why	
  Project	
  ROI?	
  
2	
  
Measure	
   Integrate	
   Improve	
  
Build	
  the	
  Discipline	
  
Copyright	
  IO	
  Sustainability,	
  2015;	
  SRochlin@iosustainability.com	
  
What	
  is	
  Corporate	
  Responsibility	
  (CR)?	
  
Planning	
  cycle	
  
•  12	
  months	
  
	
  
Major	
  func.ons	
  	
  
•  Technical	
  
assessment,	
  
audiHng,	
  reporHng,	
  
and	
  improvement	
  
of	
  regulatory	
  and	
  
voluntary	
  systems	
  
	
  
Examples	
  
•  Emissions	
  
•  Legal	
  &	
  ethical	
  
conduct	
  
•  Safety	
  
Planning	
  cycle	
  
•  12	
  months	
  
	
  
Major	
  func.ons	
  
•  Code	
  &	
  standard	
  
adopHon;	
  comms;	
  
stakeholder	
  
management;	
  
partnering;	
  program	
  
design;	
  &	
  reporHng	
  	
  
	
  
Examples	
  
•  Giving	
  &	
  volunteer	
  
•  Engagement	
  
•  ReporHng	
  
•  SRI,	
  RaHngs,	
  
Standards	
  
Planning	
  cycle	
  
•  30	
  months	
  
	
  
Major	
  func.ons	
  
•  Shared	
  value	
  
programming;	
  pilot	
  
products;	
  social	
  
innovaHon;	
  supplier	
  
development;	
  green	
  
producHon	
  
	
  
Examples	
  
•  Cost	
  Savings	
  
•  Pilot	
  products	
  
•  Pilot	
  R&D	
  
•  Cause	
  campaign	
  
Planning	
  cycle	
  
•  60	
  months	
  +	
  
	
  
Major	
  func.ons	
  
•  Strategic	
  planning	
  
•  R&D	
  &	
  product	
  
development	
  
•  Business	
  process	
  
redesign	
  
	
  
	
  
Examples	
  
•  Products	
  foster	
  
sustainability	
  	
  
•  “Net	
  posiHve”	
  
footprint	
  
Compe..ve	
  
Posi.oning	
  
Innova.on	
  &	
  
Transforma.on	
  
Engagement	
  Compliance	
  
Reduce	
  Footprint	
   Increase	
  Handprint	
   Report	
   Accountability	
  to	
  stakeholders	
  
3	
  
Copyright	
  IO	
  Sustainability,	
  2015,	
  SRochlin@iosustainability.com	
  
Methodology	
  
•  Address	
  quesHons	
  relevant	
  to	
  Senior	
  ExecuHves	
  
•  Emphasis	
  on	
  rigorous,	
  recent,	
  peer	
  reviewed	
  research	
  
•  Reviewed	
  and	
  assessed	
  over	
  200	
  studies	
  
•  Focus	
  on	
  the	
  poten&al	
  ROI	
  CR	
  can	
  deliver	
  
•  IdenHfy	
  lessons	
  learned	
  on	
  managing	
  to	
  deliver	
  ROI	
  
4	
  
Copyright	
  IO	
  Sustainability,	
  2015;	
  SRochlin@iosustainability.com	
  
Headlines:	
  
From	
  Over	
  200	
  Studies	
  Reviewed	
  
CR	
  delivers	
  financial	
  value	
  if	
  done	
  well	
  
CR	
  is	
  an	
  intangible	
  asset	
  
Lead	
  or	
  lag	
  but	
  don’t	
  dabble	
  
For	
  specific	
  issues	
  be	
  like	
  Goldilocks	
  –	
  
do	
  what’s	
  just	
  right	
  
Fit,	
  Commit,	
  Manage,	
  and	
  Connect	
  
5	
  
Copyright	
  IO	
  Sustainability,	
  2015;	
  SRochlin@iosustainability.com	
  
Findings	
  	
  -­‐-­‐	
  Summary	
  Overview	
  
6	
  
Copyright	
  IO	
  Sustainability,	
  2015;	
  SRochlin@iosustainability.com	
  
CR’s	
  poten&al	
  to	
  drive	
  market	
  value	
  and	
  share	
  price	
  
7	
  
4%	
  -­‐	
  6%	
  
Increase	
  Market	
  Value	
  by	
  up	
  to:	
  
Over	
  a	
  15	
  year	
  period,	
  increase	
  shareholder	
  value	
  by:	
  
$1.28bn	
  
Increased	
  valua.on	
  for	
  companies	
  with	
  strong	
  
stakeholder	
  rela.onships:	
  	
  
40-­‐80%	
  
Copyright	
  IO	
  Sustainability,	
  2015;	
  SRochlin@iosustainability.com	
  
CR’s	
  poten&al	
  value	
  for	
  financial	
  risk	
  reduc.on	
  
8	
  
4%	
  
Reduce	
  systema.c	
  	
  
risk	
  by:	
  
40%	
  
1%	
  
Reduce	
  the	
  cost	
  of	
  	
  
equity	
  by:	
  
Reduce	
  share	
  price	
  	
  
vola.lity:	
  	
  
2-­‐10%	
  
Avoided	
  market	
  losses	
  
from	
  crises:	
  	
  
$378M	
  
Reduce	
  credit	
  spread	
  
by:	
  	
  
Doubles	
  the	
  probability	
  of	
  
investment	
  grade	
  ra.ng	
  
$38.4M	
  
Copyright	
  IO	
  Sustainability,	
  2015;	
  SRochlin@iosustainability.com	
  
CR’s	
  poten&al	
  value	
  for	
  marke.ng	
  &	
  sales	
  	
  
9	
  
Up	
  to	
  20%	
   15%	
  -­‐	
  20%	
  
1-­‐20%	
  !	
  60%	
  
Increase	
  Revenue	
  from	
  Sales	
  by:	
   Add	
  a	
  Price	
  Premium	
  of	
  as	
  much	
  as:	
  
Consumer	
  Commitment	
  
CR	
  Consumer	
  Segments	
  
Strongly	
  moHvated	
  by	
  CR	
   __%	
  
Moderately	
  moHvated	
  by	
  CR	
   __%	
  
Neutral	
   __%	
  
Moderately	
  dissuaded	
  by	
  CR	
   __%	
  
Strongly	
  dissuaded	
  by	
  CR	
   __%	
  
Copyright	
  IO	
  Sustainability,	
  2015;	
  SRochlin@iosustainability.com	
  
CR’s	
  poten&al	
  value	
  for	
  reputa.on	
  
10	
  
7%	
  -­‐	
  11%	
  
CR’s	
  Brand	
  and/or	
  Reputa.on	
  Value	
  
as	
  a	
  %	
  of	
  total	
  firm	
  value	
  
4%	
  -­‐	
  7%	
  
Sales	
  &	
  reputa.on	
  risk	
  protec.on	
  
Copyright	
  IO	
  Sustainability,	
  2015;	
  SRochlin@iosustainability.com	
  
CR’s	
  poten&al	
  value	
  for	
  human	
  resources	
  (HR)	
  
11	
  
25%	
  -­‐	
  50%	
  
13%	
  
$3700	
  
7.5%	
  
Reduc.on	
  in	
  staff	
  turnover	
  rate	
  
Willingness	
  to	
  accept	
  decline	
  
in	
  compensa.on	
  
5%	
  
Poten.al	
  savings	
  in	
  wages	
  to	
  
encourage	
  hourly	
  workers	
  to	
  stay	
  
90%	
  -­‐	
  200%	
  
Savings	
  in	
  terms	
  of	
  annual	
  salary	
  for	
  every	
  
employee	
  who	
  stays	
  that	
  might	
  have	
  lef	
  
ProducHvity	
  increase	
   Increase	
  in	
  employee	
  engagement	
  
Copyright	
  IO	
  Sustainability,	
  2015;	
  SRochlin@iosustainability.com	
  
Findings	
  	
  -­‐-­‐	
  Managing	
  CR	
  to	
  Deliver	
  Value	
  
12	
  
Copyright	
  IO	
  Sustainability,	
  2015;	
  SRochlin@iosustainability.com	
  
Choose	
  priority	
  value	
  crea.ng	
  goal(s)	
  
13	
  
a)	
  Reduce	
  risks	
  &	
  protect	
  license	
  to	
  operate	
  worth	
  10%	
  of	
  the	
  company’s	
  value	
  (and	
  beyond)	
  	
  
b)	
  Nurture,	
  grow,	
  &	
  protect	
  a	
  CR-­‐related	
  brand/reputaHon	
  asset	
  worth	
  up	
  to	
  11%	
  of	
  the	
  firm’s	
  
value	
  
c)	
  Boost	
  how	
  shareholders	
  view	
  performance	
  to	
  enhance	
  share	
  price	
  and	
  market	
  value	
  by	
  as	
  much	
  
as	
  6%	
  
d)	
  Enhance	
  compeHHve	
  posiHoning	
  with,	
  and	
  deepen	
  the	
  engagement	
  of,	
  your	
  customers	
  leading	
  
to	
  revenue	
  growth	
  
e)	
  Enhance	
  your	
  compeHHve	
  posiHoning	
  with,	
  and	
  deepen	
  the	
  engagement	
  of,	
  your	
  employees	
  
leading	
  to	
  reduced	
  turnover	
  and	
  higher	
  producHvity	
  
f)	
  Some	
  combinaHon	
  of	
  the	
  above	
  
Copyright	
  IO	
  Sustainability,	
  2015;	
  SRochlin@iosustainability.com	
  
Manage	
  your	
  CR	
  Asset	
  
Copyright	
  IO	
  Sustainability,	
  2015;	
  SRochlin@iosustainability.com	
  
14	
  
U
Intensity	
  of	
  approach	
   Intensity	
  of	
  approach	
  
For	
  the	
  total	
  
CR	
  approach	
  
For	
  specific	
  CR	
  
ini.a.ves	
  
CR	
  leaders	
  
do	
  best	
  
Find	
  the	
  
sweet	
  spot	
  
Go	
  big	
  or	
  go	
  
home	
  
Find	
  what’s	
  
“just	
  right”	
  
Follow	
  Good	
  Prac.ces	
  to	
  Drive	
  Financial	
  	
  
and	
  Wider	
  Business	
  Value	
  from	
  CR	
  
MANAGEMENT	
  FRAMEWORK	
  
	
  
1.	
  FIT	
  
	
  
2.	
  COMMIT	
  
	
  
3.	
  MANAGE	
  
	
  
4.	
  CONNECT	
  
15	
  
Copyright	
  IO	
  Sustainability,	
  2015;	
  SRochlin@iosustainability.com	
  
How	
  IO	
  and	
  the	
  Project	
  ROI	
  team	
  are	
  working	
  with	
  
companies	
  
16	
  
Frame	
  
Diagnose	
  
Develop	
  
Integrate	
  
Implement	
  
Measure	
  
Train	
  
Copyright	
  IO	
  Sustainability,	
  2015,	
  SRochlin@iosustainability.com	
  
Next	
  steps	
  
•  Design	
  your	
  CR	
  and	
  sustainability	
  programs	
  to	
  achieve	
  value	
  
•  Demonstrate	
  the	
  value	
  to	
  your	
  execuHves	
  
•  Measure	
  and	
  improve	
  
•  Get	
  involved	
  with	
  the	
  Project	
  ROI	
  Research	
  and	
  Management	
  InsHtute	
  
Contact:	
  
Steve	
  Rochlin	
  
IO	
  Sustainability	
  
SRochlin@iosustainability.com	
  
+1	
  703	
  969	
  9197	
  
17	
  
Copyright	
  IO	
  Sustainability,	
  2015,	
  SRochlin@iosustainability.com	
  

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Defining the Compe..ve and Financial Advantages of Corporate Responsibility and Sustainability

  • 1. Defining  the  Compe..ve  and  Financial  Advantages   of  Corporate  Responsibility  and  Sustainability   October  7,  2015   Boston,  MA  Sustainable  Brands  New  Metrics     Steve  Rochlin,  IO  Sustainability   @SteveRochlin,  www.ProjectROI.com   1   Copyright  IO  Sustainability,  2015;  SRochlin@iosustainability.com  
  • 2. Why  Project  ROI?   2   Measure   Integrate   Improve   Build  the  Discipline   Copyright  IO  Sustainability,  2015;  SRochlin@iosustainability.com  
  • 3. What  is  Corporate  Responsibility  (CR)?   Planning  cycle   •  12  months     Major  func.ons     •  Technical   assessment,   audiHng,  reporHng,   and  improvement   of  regulatory  and   voluntary  systems     Examples   •  Emissions   •  Legal  &  ethical   conduct   •  Safety   Planning  cycle   •  12  months     Major  func.ons   •  Code  &  standard   adopHon;  comms;   stakeholder   management;   partnering;  program   design;  &  reporHng       Examples   •  Giving  &  volunteer   •  Engagement   •  ReporHng   •  SRI,  RaHngs,   Standards   Planning  cycle   •  30  months     Major  func.ons   •  Shared  value   programming;  pilot   products;  social   innovaHon;  supplier   development;  green   producHon     Examples   •  Cost  Savings   •  Pilot  products   •  Pilot  R&D   •  Cause  campaign   Planning  cycle   •  60  months  +     Major  func.ons   •  Strategic  planning   •  R&D  &  product   development   •  Business  process   redesign       Examples   •  Products  foster   sustainability     •  “Net  posiHve”   footprint   Compe..ve   Posi.oning   Innova.on  &   Transforma.on   Engagement  Compliance   Reduce  Footprint   Increase  Handprint   Report   Accountability  to  stakeholders   3   Copyright  IO  Sustainability,  2015,  SRochlin@iosustainability.com  
  • 4. Methodology   •  Address  quesHons  relevant  to  Senior  ExecuHves   •  Emphasis  on  rigorous,  recent,  peer  reviewed  research   •  Reviewed  and  assessed  over  200  studies   •  Focus  on  the  poten&al  ROI  CR  can  deliver   •  IdenHfy  lessons  learned  on  managing  to  deliver  ROI   4   Copyright  IO  Sustainability,  2015;  SRochlin@iosustainability.com  
  • 5. Headlines:   From  Over  200  Studies  Reviewed   CR  delivers  financial  value  if  done  well   CR  is  an  intangible  asset   Lead  or  lag  but  don’t  dabble   For  specific  issues  be  like  Goldilocks  –   do  what’s  just  right   Fit,  Commit,  Manage,  and  Connect   5   Copyright  IO  Sustainability,  2015;  SRochlin@iosustainability.com  
  • 6. Findings    -­‐-­‐  Summary  Overview   6   Copyright  IO  Sustainability,  2015;  SRochlin@iosustainability.com  
  • 7. CR’s  poten&al  to  drive  market  value  and  share  price   7   4%  -­‐  6%   Increase  Market  Value  by  up  to:   Over  a  15  year  period,  increase  shareholder  value  by:   $1.28bn   Increased  valua.on  for  companies  with  strong   stakeholder  rela.onships:     40-­‐80%   Copyright  IO  Sustainability,  2015;  SRochlin@iosustainability.com  
  • 8. CR’s  poten&al  value  for  financial  risk  reduc.on   8   4%   Reduce  systema.c     risk  by:   40%   1%   Reduce  the  cost  of     equity  by:   Reduce  share  price     vola.lity:     2-­‐10%   Avoided  market  losses   from  crises:     $378M   Reduce  credit  spread   by:     Doubles  the  probability  of   investment  grade  ra.ng   $38.4M   Copyright  IO  Sustainability,  2015;  SRochlin@iosustainability.com  
  • 9. CR’s  poten&al  value  for  marke.ng  &  sales     9   Up  to  20%   15%  -­‐  20%   1-­‐20%  !  60%   Increase  Revenue  from  Sales  by:   Add  a  Price  Premium  of  as  much  as:   Consumer  Commitment   CR  Consumer  Segments   Strongly  moHvated  by  CR   __%   Moderately  moHvated  by  CR   __%   Neutral   __%   Moderately  dissuaded  by  CR   __%   Strongly  dissuaded  by  CR   __%   Copyright  IO  Sustainability,  2015;  SRochlin@iosustainability.com  
  • 10. CR’s  poten&al  value  for  reputa.on   10   7%  -­‐  11%   CR’s  Brand  and/or  Reputa.on  Value   as  a  %  of  total  firm  value   4%  -­‐  7%   Sales  &  reputa.on  risk  protec.on   Copyright  IO  Sustainability,  2015;  SRochlin@iosustainability.com  
  • 11. CR’s  poten&al  value  for  human  resources  (HR)   11   25%  -­‐  50%   13%   $3700   7.5%   Reduc.on  in  staff  turnover  rate   Willingness  to  accept  decline   in  compensa.on   5%   Poten.al  savings  in  wages  to   encourage  hourly  workers  to  stay   90%  -­‐  200%   Savings  in  terms  of  annual  salary  for  every   employee  who  stays  that  might  have  lef   ProducHvity  increase   Increase  in  employee  engagement   Copyright  IO  Sustainability,  2015;  SRochlin@iosustainability.com  
  • 12. Findings    -­‐-­‐  Managing  CR  to  Deliver  Value   12   Copyright  IO  Sustainability,  2015;  SRochlin@iosustainability.com  
  • 13. Choose  priority  value  crea.ng  goal(s)   13   a)  Reduce  risks  &  protect  license  to  operate  worth  10%  of  the  company’s  value  (and  beyond)     b)  Nurture,  grow,  &  protect  a  CR-­‐related  brand/reputaHon  asset  worth  up  to  11%  of  the  firm’s   value   c)  Boost  how  shareholders  view  performance  to  enhance  share  price  and  market  value  by  as  much   as  6%   d)  Enhance  compeHHve  posiHoning  with,  and  deepen  the  engagement  of,  your  customers  leading   to  revenue  growth   e)  Enhance  your  compeHHve  posiHoning  with,  and  deepen  the  engagement  of,  your  employees   leading  to  reduced  turnover  and  higher  producHvity   f)  Some  combinaHon  of  the  above   Copyright  IO  Sustainability,  2015;  SRochlin@iosustainability.com  
  • 14. Manage  your  CR  Asset   Copyright  IO  Sustainability,  2015;  SRochlin@iosustainability.com   14   U Intensity  of  approach   Intensity  of  approach   For  the  total   CR  approach   For  specific  CR   ini.a.ves   CR  leaders   do  best   Find  the   sweet  spot   Go  big  or  go   home   Find  what’s   “just  right”  
  • 15. Follow  Good  Prac.ces  to  Drive  Financial     and  Wider  Business  Value  from  CR   MANAGEMENT  FRAMEWORK     1.  FIT     2.  COMMIT     3.  MANAGE     4.  CONNECT   15   Copyright  IO  Sustainability,  2015;  SRochlin@iosustainability.com  
  • 16. How  IO  and  the  Project  ROI  team  are  working  with   companies   16   Frame   Diagnose   Develop   Integrate   Implement   Measure   Train   Copyright  IO  Sustainability,  2015,  SRochlin@iosustainability.com  
  • 17. Next  steps   •  Design  your  CR  and  sustainability  programs  to  achieve  value   •  Demonstrate  the  value  to  your  execuHves   •  Measure  and  improve   •  Get  involved  with  the  Project  ROI  Research  and  Management  InsHtute   Contact:   Steve  Rochlin   IO  Sustainability   SRochlin@iosustainability.com   +1  703  969  9197   17   Copyright  IO  Sustainability,  2015,  SRochlin@iosustainability.com