Resume Susan Murphree Culp

1. Profile Summary and Strengths
Reliable, accomplished, detail oriented self-starter. Passionate about doing jobs well. Excels in customer service; enjoys
working with all types of people and able to adapt to individual styles, tastes, and personalities. Takes pride in going "the
extra mile" to satisfy customers. Able to make clear and sound decisions. Embraces change; adapts to new work
environments and learning new processes/technology/applications quickly. Works well under fast-paced and/or high
pressure situations. Thrives in problem solving; able to "think outside the box" to fix complicated situations. Honest and able
to keep sensitive issues confidential. Proficient in Real-Estate system; MLS, Microsoft Excel, Word, PowerPoint,
Salesforce.com, Microsoft 365, Adobe systems, Travel Systems; (Apollo, Worldspan, Sabre). Leader; Photographer; Media
Designer; Writer; HR; Travel Coordinator; Interior Design Coordinator; Real-Estate; Management; Lead Assistant to Broker
and Company Executives.
Recent Work History
BCD Travel, Remote, Jacksonville, FL April 2016 to present
Travel Counselor III (VIP Team)
 Primary point of contact for Deloitte Principals, Partners, and Directors.
 Provides real-time travel consultation, travel details and up-selling of products.
 C-Suite level experience; demonstrates an extensive understanding of all areas in the travel industry.
 Efficiently uses electronic travel systems to complete requests under strict time constraints.
 Solves complex customer service issues in challenging fast-paced environment.
 Strong understanding of a client travel policy with consultative demeanor.
 Responds to requests efficiently, accurately and completely.
MLSFreeRealty.com, Jacksonville, FL December 2012 to April 2016
Director / Lead Assistant to Broker / Trainer / Systems Coordinator
 Successfully brought a business idea and vision to life; created a start-up Realty Firm.
 Created and maintained all documents, reporting. Cold calls to FSBO, obtained listings.
 Assisted clients from point of listing through closing; coordinated closing process between buyer/seller.
 MLS proficient, inputted listings, made changes, CMA's (Comp Market Analysis), Show-Assist, reporting.
 Passion for creative writing and produced attention grabbing property descriptions.
 Created successful job postings, interviewed candidates and hired quality employees.
 Managed a team of 5 successful and profitable employees / Handled Human Resources.
 Maintained and managed all technical aspects, functions and systems of the business.
 Coordinated home showings with Real Estate Agents/Brokers, employees and clients.
 Created all marketing materials (samples of work can be provided).
 Professional residential real-estate photographer, produced images that showcased a home beautifully.
Golden Oaks Best Holmes, LLC, Jacksonville, FL June 2009 to December 2012
Lead Design Coordinator
 Successfully transformed outdated home finishes to beautiful functional design solutions.
 Executed quality improvement initiatives, negotiated best cost, and delivered high-quality results.
Travel Industry Work History Summary, 13+ years September 1993 to Fall 2005
Career in the Travel Industry began with American Express Travel Related Services Jacksonville, FL as a Travel Counselor
I, September 1993. Continuous recognition by superiors, customers, and co-workers led to multiple promotions. I exited as
Manager with WorldTravel BTI, CFS division (Corporate Fulfillment Services), Jacksonville, FL March 2005 to begin a family.
Susan Murphree Culp
232 Shell Bluff Court, Ponte Vedra Beach, FL 32082 / 904-654-6999 / sculpculp@gmail.com
Education
Florida State College at Jacksonville – Jacksonville, FL Summer 2004 to Fall 2007
Straight A student and made Presidents list all classes / terms
Completed Design Courses
Material and Sources, Perspective Renderings Housing I, History of Interiors I, Function/Psychology of
space, Building Barrier Free Codes, History of Interiors II, Principles of Interior Design, Basic Textiles,
Perspective Renderings Housing II, Architectural Style