1. “COMMUNICATION IN
HOSPITALITY INDUSTRY”

2. WHAT IS MEAN BY
COMMUNICATION ?
COMMUNICATION MEAN AN EXCHANGE OF
WORDS, IDEAS,FACTS,OR ANY
INFORMATION FROM ONE PERSON TO
ANOTHER AND FROM ONE PLACE TO
OTHER.

3. IMPORTANCE OF
COMMUNICATION :LETS TAKE AN EXAMPLE OF HOTEL INDUSTRY:
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COMMUNICATION IS LIKE AN OXYGEN FOR HOTEL
INDUSTRY.
TO MAINTAIN CERTAIN RULES & REGULATION THERE
SHOULD BE PRESENCE OF COMMUNICATION.
IF employees / boss WANT TO CONVEY HIS/HER ORDER
TO THE MANAGEMENT SO IT NEED COMMUNICATION.
SIMILARLY, IF SUBODINATE WANT TO CONVEY THEIR
PROBLEMS OR ANY IDEA TO THEIR UPPER LEVEL IT NEED
COMMUNICATION

4. HOW COMMUNICATION
SHOULD BE IN
HOSPITALITY INDUSTRY ?.
U S E P O L I T E A N D E F F E C T I V E
COMMUNICATION WITH GUEST/CUSTOMER.
M U S T H A V E G O O D C O M M A N D O F
LANGUAGE AND ITS GRAMMAR.
P R O N O U N C I A T I O N O F W O R D S
MUST BE CORRECT DURING
COMMUNICATION.