1. SUHAS DESHMUKH
Contact: +91 7387086501 ~ E-Mail: suhasdeshmukh07@gmail.com
IT MANAGEMENT PROFESSIONAL
IT Infrastructure ~ IT Operations ~ IT Support ~ Project Management ~ Team Management
Extensive experience in managing: IT Infrastructure & IT Operations activities, Global Projects,
Enterprise Application Support, IT Budgeting & Cost Control
SKILL SET
IT Operations Management
IT Infrastructure Management
Team Management
IT Support
Quality Assurance
Service Delivery
Performance Management
Vendor Management
SLA Management
Process/Systems Management
Budgeting and Cost Control
Project Management
Application Support
PROFILE SUMMARY
• A dynamic professional with over 8+ years of experience in IT
Infrastructure & Operations Management, IT Support, Service Delivery,
Project Management and Team Management
• Adept in designing IT solutions with sound understanding of technical/
operational bottlenecks, as well as issues put forth by the clients and
troubleshooting the same to avoid further escalation
• Skilled in ensuring high-quality customer experience, elevating customer
satisfaction while adhering to the SLAs and work processes
• Expertise in planning & building IT Infrastructure at the enterprise scale
involving selection of appropriate technology and products, negotiating with
vendors, finalizing Service Level Agreements, outsourcing tasks and directing
the timely completion of projects
• Adroit in monitoring IT budgets, participating in ISO audits, enhancing
operations management and implementation of data centre activities
• Deft in managing IT functions using ISO & ISMS framework; establishing and
implementing ‘best practice’ processes across the organization to ensure
effectiveness resulting in reduced costs and improved service delivery
• A self-motivated team player with an analytical mind and ability to think
clearly & logically
TECHNICAL PURVIEW
Security Appliances / Applications: Sophos Firewalls, Enterprises Antivirus Suits - Symantec, McAfee ,
Kaspersky Trend Micro
Office Applications: MS Visio, MS Office 2010
Desktop / Server OS: Windows 10/8/7 / XP, Windows Server 2008, Windows Storage Server
2003 & RedHat Linux
Tools: IBM’s Snappimon/Noc Monitoring ,orion Solarwinds Winorion,
Opmanager Cisco LMS/ Network Assistant, Cyfin Reporter, 3Com
Network Director, Nagios
Hardware: Packeteer, HP SAN & NAS, Dell NAS, HP Blade Servers, & Content Engines,
3Com & Cisco Access Points
Server Role / Functions: AD, FTP, Web, E-Mail, DNS, DHCP
CORE COMPETENCIES
• Ensuring continuous interaction with customers to ensure that areas of concern are addressed promptly for improved
pre-set service levels
• Meeting deadlines without compromising quality norms and adhering to SLA; responsible for process definition
• Coordinating with internal & external staff to ensure that incidents are resolved prior to breach of service level targets
and preparing reports to analyze the incidents, IT Infrastructure performance trends
• Handling complaint management involving addressing all escalations and resolving them within the specified timeframe
• Rendering high-end technical support on systems, managing incidents and ensuring end-user satisfaction levels through
solution of their problems
• Providing effective resolution to customer queries (web, call & e-mail-based support) and improving relationships with
the customers by anticipating their future requirements, thereby ensuring a positive customer experience
• Facilitate end-to-end Project Implementations

2. ORGANISATIONAL EXPERIENCE
Feb 15 – Till Date Weber-Hydraulic India Pvt. Ltd. Pune as IT Manager
Key Result Areas:
• Manage IT functions - IT Asset Management, Service Level Management, Change Management, IT Operations
Management , IT Helpdesk function on global level, IT Team Management
• To plan IT Budget (OPEX/CAPEX)
• To strategies, develop and implement shot-term & long-term IT Budget, To control IT expenditure
• Engaging with senior management for IT strategy & IT demand planning based on business requirements
• Managed multi-location IT teams, Selection and interviewing of new staff members
• Participate in ISO Certification activities, Prepare / update IT SOPs & IT Policies
• Administration & Managing Windows 2008, Citrix & Thin client.
• Domain Controller with Group wise User rights, security Policy, Group with Win 2007 & Windows 8 client
• Administration & Managing Windows 2008/2012 ,Citrix & Thin client
• Implement Wi-Fi System & Internet Security & Firewall & Anti-Virus Server & Clients.
• Installation of Siemens EPBX & Unify Phone system.
• Backup of ERP database & User file & Outlook PST. Monitoring CCTV System with IP Address.
• Budget preparation, allocation and monitoring of IT expenditure
• Planning, Designing and Implementation of Business Continuity (Disaster Recovery).
• Review of daily, weekly, Shift, Incident reports. Generate MIS
• Planning: Planning all maintenance downtime at times of minimum usage and complete on time
• Customer orientation: strong understanding of internal and external customer needs.
Highlight:-
Current Project on going:-
• Implemented Functional & Technical Process Modules of Administration, Financial, Sales Opportunity, Sales –
Accounts Receivable, Purchase-Accounts Payable, and Installation of Riverbed server.
• Implementation of SAP R3 & finalizing the Vendor & coordinating with German Team & Indian Vendor.
Project Completed:-
• Installation of IT Infrastructure in Plant :- Installation of Data Center ,Installation of Network point in Plant & office
Area ,Installation of Servers , Switches & Access Point ,Installation of ILL & MPLS line ,Installation of PRI & EPBX,
Access Control ,CCTV & Plant for machine..
Feb 11 – Feb 15 AAM Services India Pvt. Ltd., Pune as Sr. System Administrator – IT Operations &
Infrastructure
Key Result Areas:
• Managed various IT functions such as IT Asset Management, Service Level Management, Change Management, IT
Operations Management, Datacenter Management and IT Infrastructure Services & support functions on India level
• To strategies, develop and implement shot-term & long-term IT Budget, To control IT expenditure
• Engaging with senior management for IT strategy & IT demand planning based on business reviews
• Prepare Continuous Improvement Plans as per business requirements
• Managed multi-location IT teams,
• Maintain / improve KPI scorecard defined by higher management
• Mapping client’s requirements, attending / conducting business user meeting, planning & scheduling project activities,
Managed project activities with global teams, Successfully executed IT Infrastructure projects on time and within budget
• Adhere project management guidelines, risk mitigation and review budget forecasting
• Participate in ISO Audit activities, DR / BCP Tests. Prepare / update IT Documentations
• Managing & reviewing vendor SLA & AMCs, Vendor Development
• Providing Technical support to Plant floor machine like CGCS furnance,600HTT,450HC,Orlikion.Ancca,P65
Gleason.Klingberg, Robetic ,TAL etc.
• Implementation of oracle ERP with help of US Team.
• Implementation of Barcode system for packout & shipout process.
• Managing, Scheduling & restoring data backup with Symantec Exe & Veeam Backup .
• Work and communicate with Server, Network & Mail team globally to ensure continuity of services.

3. Highlights:
Green Project completed:-
Installation of IT Infrastructure in Plant :- Implementation of oracle ERP ,Installation of Data Center ,Installation of
Network point in Plant & office Area ,Installation of Servers , Switches & Access Point ,Installation of ILL & MPLS
line ,Installation of PRI & EPBX, Access Control ,CCTV & Plant floor for machine..
May 10 –Feb 11 IBM Netsol , Pune as Team Leader
May 09- May 10 CMS COMPUTER LTD, Pune as Sr. Engineer
Client :- BAJAJ ALLIANZ LIFE INSURANCE
Key Result Area:
• Managed administration IT infrastructure, i.e. data, voice network and IT Operations activities
• Facilitated Datacenter management and technology deployment projects
• Efficient managed technical services deliveries to the organization
• Ensured that all the facilities meet the needs of the end user with appropriate advice & support
• Managed IT Budget, IT Procurements, Review & control IT expenditure
• Managed Application Support, End use computing facilities,
• IT team management, supervise IT Helpdesk function & services, Review FMS Team performance
• Ensured the smooth functioning of IT enabled services such as Corporate Antivirus application, Print / DHCP services,
• Managing & reviewing vendor SLA & AMCs, Vendor Development – Dell, HP, Ricoh, Wipro etc.
• Software support of Oracle, Toad, Sun vision, Prophet, Ascent payroll, eclipse, Quantis Software’s. Sun,Dicover &
Insurance software’s etc..
• Monitoring IVRS Server 1.Inbound Server & 2. Outbound
• Handling Backup Process
Highlights:
• Efficiently completed IT project including designing & implementation of IT infrastructure & telecom system for new
office building considering future growth of business & user base of 2000 users
• Accredited with Performance Award from BAJAJ ALLIANZ management for effectively completing IT Infrastructure
Setup project for new office.
Previous Experience
May 07- May 09 Shraddha Computer Centre, Desktop Admin
Key Result Area:
• Installation, Assembling, Disassembling, Hardware Implementation.
• Software updates and Antivirus updates.
• Configuring LAN. Networking troubleshooting.
• Desktop related troubleshooting.
• Solving Internet & mail related problems
• Printers and workstation network connectivity issues
• To manage Windows 2003 Storage server, configure disk quota
• To maintain/monitor backup of File servers,
• Maintaining Applications (Lotus Notes Client, MS Outlook, Thunderbird, Symantec Ghost, Microsoft Office 2003,)
• Troubleshooting hardware and networks of 200+ computers, Performing system maintenance and upgrades
EDUCATION
Name of
Course
Year of
Passing
Board/ Univ. Institution Grade/Percentage
MBA IT 2012
Sikkim Manipal
University
ARIHANT
COLLEGE OF
MANAGEMENT
AND
INFORMATION
TECHNOLOGY
1st
Class

4. Bachelor In
Computer
Science
2007 Mumbai University D.B.J.COLLEGE 1st
Class, 61%
SSC 2002
Maharashtra State
Education Board, Pune.
C.J.C.School
Chiplun.
1st
Class, 60%
CERTIFICATIONS
• MCSA,MCSE
• ITIL-2011 Foundation - from APMG International in March 2012
PERSONAL DETAILS
Date of Birth: 26th
December, 1984
Languages Known: English, Hindi & Marathi
Present Address: Sai Datta Appartment, Flat No 103 ,Gaikwad Nagar , Dighi,Pune-411015, India.
Passport details: H7998957valid till March 2025