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I’m too busy to collaborate

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I’m too busy to collaborate

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Beschreibung

Presented by Daniel Siddle at Social Connections 1 on 4th July.

Transkript

  1. 1. I’m too busy to collaborate… addressing user engagement challenges Joseph D’Armi Solution Consultant Contact: Telephone: +44 (0) 1344 386000 Fax: +44 (0) 1344 386001 hello@chooseportal.com Avis House - Park Road - Bracknell - Berkshire - RG12 2EW www.chooseportal.com 1
  2. 2. “If HP knew what HP knows, we would be three times as profitable.” Lew Platt - Former CEO of Hewlett-Packard www.chooseportal.com 2
  3. 3. © 2009 Hugh MacLeod's Gapingvoid www.chooseportal.com 3
  4. 4. Most social initiatives fail  Install and see who uses it  No clear objective  No management buy-in  No clear user value  Led by IT not business people  Inappropriate governance  Culture, structures McKinsey Global Survey:“Building the Web 2.0 Enterprise” www.chooseportal.com 4
  5. 5. Where to start  Solve real problems  Communications critical  Motivated people  Trust building  People-centric processes www.chooseportal.com 5
  6. 6. Understanding users 1% 9% 90% All  Mandating use does not impact quality or quantity  Consistent pattern of content creators, critics, and consumers  Content is driven by the active 10% European Commission JRC: “Web 2.0 in Government: Why and How? ” www.chooseportal.com 6
  7. 7. Active 10% personality types Malcolm Gladwell, “The Tipping Point” www.chooseportal.com 7
  8. 8. Active 10% personality types Exploration & Production O’Brien Senior Vice President Jones Stock The community leverages Cole’s Explorations Drilling Production knowledge to do Williams Taylor Stock their jobs Shapiro Paine G&G Petrophysical Production Reservoir Cohen Cross Sen O’Brien Shapiro Smith Andrews Moore Paine Cohen Cole Jones Hughes Miller Kelly Andrews Ramirez Smith Miller Hughes Williams Bell Cross Hussain Cole Taylor Hussain Moore Ramirez Bell Sen Kelly Social Network Analysis www.chooseportal.com 8
  9. 9. Important relationships Strong Ties Weak Ties  Close relationships  Casual relationships  Shared world view  Varied world view  Team dynamics  Professional  Shared dynamics (interest) knowledgebase &  Specialised assets knowledgebase &  Similar perspectives assets & experience  New approaches &  Email lists, phone, perspectives shared and managed  Enables “6 degrees” documents, team-  Communities, blogs, rooms wikis, tweets, IM www.chooseportal.com 9
  10. 10. People participate when…  the subject is important to them  they trust they have the right audience  organisational roadblocks are removed  they play a key role in quality & governance www.chooseportal.com 10
  11. 11. Social collaboration success factors 1. Senior management involvement 2. Users drive how it is used 3. Users make it a part of their daily routine 4. Personal (not material) incentives 5. Include peer leaders in key roles 6. Balance of freedom and control The McKinsey Quarterly: “Six ways to make Web 2.0 work ” www.chooseportal.com 11
  12. 12. Getting the balance right Top Down Bottom Up  Provide vision and a  Present and promote yourself collaborative environment  Connect to people and expand  Be accessible and less formal your network  Broad input and spontaneous  Create, share and participate interactions actively  Trust your co-workers and let  Be a role model ideas flow  Coach and guide your colleagues  Remove barriers and leverage initiatives www.chooseportal.com 12
  13. 13. Accelerated adoption www.chooseportal.com 13
  14. 14. Appraise – Social business goals  Drive Innovation  Support communications  Manage projects effectively  Catalogue staff skills, interests for opportunities www.chooseportal.com 14
  15. 15. Assess – goals & choose the team  Initiative goals – Engage inter-departmental team members – Solve difficult problems – Provide peer review – Share insights, practices – Generate & rate ideas  Select team for: – Cross-functional work, different locations and different businesses/divisions – Shown peer leadership – Connectors, mavens, salespeople www.chooseportal.com 15
  16. 16. Adopt – tools, for day to day, personal use  How to engage in cross-functional work, in different locations businesses & divisions How would YOU fit this  Adapt tools to support your projects for day to day interactions, brainstorming, into your daily job? information sharing, and problem solving  Understand how to personally benefit while supporting team innovation goals  Establish best practice and success measures www.chooseportal.com 16
  17. 17. Adapt – behaviours & recognise opportunities  Understand barriers to use (network speed, practices)  Document unexpected benefits (novel approaches, etc.)  Gather ideas on how to improve collaboration  Determine relationship to other initiatives and combine/link complementary communities www.chooseportal.com 17
  18. 18. Case study  Support research activities – Collaborate on research activities across people and teams – Extend core teams to include regional and multidiscipline experts – Access expertise when solving shared or perplexing problems  Support communications – Communication vehicle for management, innovation team, and other areas of interest – Generalised project resource to collaboratively manage project constraints & resources  Catalogue staff skills & interests for projects, promotions www.chooseportal.com 18
  19. 19. Case studies:  University manage bids (for funding) – Improve success rate by bringing together the most qualified team with best practice from previous bids. – Jointly select, compose, manage and review bids.  Global Sales Coordination – Reduce customers ability to “shop around” causing regional sale teams to compete against each other  Product Promotion Best Practice – Provide European knowledge base from all promotional campaigns, detailing displays, results, improvements, competition etc. www.chooseportal.com 19
  20. 20. Process – Resource – Measures www.chooseportal.com 20
  21. 21. In summary  Think big – Start now!  Broaden your definition of a “team”  Solve real “communication” problems  Respect users “world view”  Help users drive use, participation  Get the balance right  Drive toward critical mass www.chooseportal.com 21
  22. 22. www.chooseportal.com www.chooseportal.com

Beschreibung

Presented by Daniel Siddle at Social Connections 1 on 4th July.

Transkript

  1. 1. I’m too busy to collaborate… addressing user engagement challenges Joseph D’Armi Solution Consultant Contact: Telephone: +44 (0) 1344 386000 Fax: +44 (0) 1344 386001 hello@chooseportal.com Avis House - Park Road - Bracknell - Berkshire - RG12 2EW www.chooseportal.com 1
  2. 2. “If HP knew what HP knows, we would be three times as profitable.” Lew Platt - Former CEO of Hewlett-Packard www.chooseportal.com 2
  3. 3. © 2009 Hugh MacLeod's Gapingvoid www.chooseportal.com 3
  4. 4. Most social initiatives fail  Install and see who uses it  No clear objective  No management buy-in  No clear user value  Led by IT not business people  Inappropriate governance  Culture, structures McKinsey Global Survey:“Building the Web 2.0 Enterprise” www.chooseportal.com 4
  5. 5. Where to start  Solve real problems  Communications critical  Motivated people  Trust building  People-centric processes www.chooseportal.com 5
  6. 6. Understanding users 1% 9% 90% All  Mandating use does not impact quality or quantity  Consistent pattern of content creators, critics, and consumers  Content is driven by the active 10% European Commission JRC: “Web 2.0 in Government: Why and How? ” www.chooseportal.com 6
  7. 7. Active 10% personality types Malcolm Gladwell, “The Tipping Point” www.chooseportal.com 7
  8. 8. Active 10% personality types Exploration & Production O’Brien Senior Vice President Jones Stock The community leverages Cole’s Explorations Drilling Production knowledge to do Williams Taylor Stock their jobs Shapiro Paine G&G Petrophysical Production Reservoir Cohen Cross Sen O’Brien Shapiro Smith Andrews Moore Paine Cohen Cole Jones Hughes Miller Kelly Andrews Ramirez Smith Miller Hughes Williams Bell Cross Hussain Cole Taylor Hussain Moore Ramirez Bell Sen Kelly Social Network Analysis www.chooseportal.com 8
  9. 9. Important relationships Strong Ties Weak Ties  Close relationships  Casual relationships  Shared world view  Varied world view  Team dynamics  Professional  Shared dynamics (interest) knowledgebase &  Specialised assets knowledgebase &  Similar perspectives assets & experience  New approaches &  Email lists, phone, perspectives shared and managed  Enables “6 degrees” documents, team-  Communities, blogs, rooms wikis, tweets, IM www.chooseportal.com 9
  10. 10. People participate when…  the subject is important to them  they trust they have the right audience  organisational roadblocks are removed  they play a key role in quality & governance www.chooseportal.com 10
  11. 11. Social collaboration success factors 1. Senior management involvement 2. Users drive how it is used 3. Users make it a part of their daily routine 4. Personal (not material) incentives 5. Include peer leaders in key roles 6. Balance of freedom and control The McKinsey Quarterly: “Six ways to make Web 2.0 work ” www.chooseportal.com 11
  12. 12. Getting the balance right Top Down Bottom Up  Provide vision and a  Present and promote yourself collaborative environment  Connect to people and expand  Be accessible and less formal your network  Broad input and spontaneous  Create, share and participate interactions actively  Trust your co-workers and let  Be a role model ideas flow  Coach and guide your colleagues  Remove barriers and leverage initiatives www.chooseportal.com 12
  13. 13. Accelerated adoption www.chooseportal.com 13
  14. 14. Appraise – Social business goals  Drive Innovation  Support communications  Manage projects effectively  Catalogue staff skills, interests for opportunities www.chooseportal.com 14
  15. 15. Assess – goals & choose the team  Initiative goals – Engage inter-departmental team members – Solve difficult problems – Provide peer review – Share insights, practices – Generate & rate ideas  Select team for: – Cross-functional work, different locations and different businesses/divisions – Shown peer leadership – Connectors, mavens, salespeople www.chooseportal.com 15
  16. 16. Adopt – tools, for day to day, personal use  How to engage in cross-functional work, in different locations businesses & divisions How would YOU fit this  Adapt tools to support your projects for day to day interactions, brainstorming, into your daily job? information sharing, and problem solving  Understand how to personally benefit while supporting team innovation goals  Establish best practice and success measures www.chooseportal.com 16
  17. 17. Adapt – behaviours & recognise opportunities  Understand barriers to use (network speed, practices)  Document unexpected benefits (novel approaches, etc.)  Gather ideas on how to improve collaboration  Determine relationship to other initiatives and combine/link complementary communities www.chooseportal.com 17
  18. 18. Case study  Support research activities – Collaborate on research activities across people and teams – Extend core teams to include regional and multidiscipline experts – Access expertise when solving shared or perplexing problems  Support communications – Communication vehicle for management, innovation team, and other areas of interest – Generalised project resource to collaboratively manage project constraints & resources  Catalogue staff skills & interests for projects, promotions www.chooseportal.com 18
  19. 19. Case studies:  University manage bids (for funding) – Improve success rate by bringing together the most qualified team with best practice from previous bids. – Jointly select, compose, manage and review bids.  Global Sales Coordination – Reduce customers ability to “shop around” causing regional sale teams to compete against each other  Product Promotion Best Practice – Provide European knowledge base from all promotional campaigns, detailing displays, results, improvements, competition etc. www.chooseportal.com 19
  20. 20. Process – Resource – Measures www.chooseportal.com 20
  21. 21. In summary  Think big – Start now!  Broaden your definition of a “team”  Solve real “communication” problems  Respect users “world view”  Help users drive use, participation  Get the balance right  Drive toward critical mass www.chooseportal.com 21
  22. 22. www.chooseportal.com www.chooseportal.com

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