The document summarizes a study tour to Vancouver, BC from September 27-30. It provides an overview of the daily activities, which included lectures, field trips to places like Granville Island and Grouse Mountain, and discussions of touchpoints. It evaluates the use of an app called MyServiceFellow that was used to collect and structure touchpoints from the study tour. While the app was generally well received, it was noted that the menu was not self-explanatory and there were some technical problems.

1. Study Tour 2011 Station Vancouver, BC September 27-30 TM10 Martina Gratl, Judith Strobl, Martin Schranz, Christian Thiel, Simon Trachsler, Jürgen Weiss Presented on December 15, 2011

2. Vancouver Touchpoint Overview Day 1 Day 2 Day 3 Day 4 Lectures Day 3 Agenda Outdoor Experience Lectures Day 4 Vancouver Walking Tour Granville Island Grouse Mountain Hotel Lectures Day 1 Lunch Whistler

7. Vancouver Touchpoint Overview Day 1 Day 2 Day 3 Day 4 Lectures Day 3 Agenda Outdoor Experience Lectures Day 4 Vancouver Walking Tour Granville Island Grouse Mountain Hotel Lectures Day 1 Lunch Whistler

8. Evaluation App - Where are my Touchpoints? - Arg, my battery is dead... - Where is the GPS data? - Oh no, how can I cancel it? - How do I get back to the main menu? - Ich verstehe kein Englisch!? - No APP for „Androids“ 15 December 2011 Study Tour 2011 - Station Vancouver, BC

9. Evaluation App - No APP for „Androids“ - Where are my Touchpoints? - Arg, my battery is dead... - Where is the GPS data? - Oh no, how can I cancel it? - How do I get back to the main menu? Adapt structure Amend errors Improve instruction All in all, it is a trendy and practice oriented tool! Expand 15 December 2011 Study Tour 2011 - Station Vancouver, BC