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PAKISTAN’S
                                                                                                            FINANCIAL
                                                                                                    SOFTWARE
                                                                                                     INDUSTRY
                                                                                                       AN OVERVIEW




                             POWERING GLOBAL
                                       FINANCE
NetSol Inc. became the first Pakistani technology company to enlist on the NASDAQ, and is one of the leaders of Pakistan’s
financial services technology industry. Having won the National Software Export Trophy for several years on the basis of the
success of its singular product – LeaseSoft – Netsol has since successfully diversified – both regionally and sectorally – to
become somewhat of a powerhouse of financial technology across a range of different financial applications and areas.
Netsol, however, is not alone. A number of Pakistani companies – Systems, Mixit, TPS, Softech, Aerocar, Avanza,
Autosoft Dynamics, PIBAS, THKS, and Sidat Hyder Morshed Associates – have created products that form the building-blocks
of an increasingly tech-savvy and complex financial services industry, both at home and abroad. From software for the
mortgage industry to payment and ATM systems, trading systems, asset management systems, core banking systems and
specialised banking applications, Pakistan’s technology companies are powering the global financial industry across Asia,
Europe, North America, Africa, and Oceania.
A varied financial services technology sector                 Serving the global financial services powerhouse

Financial services have long been an important pillar of      The United States has been, and will continue to be for
Pakistan’s IT industry that has been overtaken, only          some time, the global powerhouse of the financial
recently, by the boom in the telecommunications               services industry, and a significant driver of the world’s
sector. Pakistan’s financial services technology industry     economy.
is also quite diversified – both in terms of the                                                   27% Banking
geographical-market footprint, and the coverage of
various sub-sectors – and has shown considerable                       Commercial banking                                              Mutual & close end funds
resilience in the wake of the recent global financial                  Savings institutions
                                                                       Credit unions
                                                                                                                                       Securities brokers / dealers

crisis, whose impact has been particularly severe and
prolonged on the developed financial markets in the                                                                                              21%
                                                             Finance companies                                                                 Securities
United States and Europe.                                    Real-estate investment trusts
                                                             Asset- backed securities issuers
                                                             Funding corporations
From a market thrust standpoint, for instance, the finan-
cial services technology companies have been varied,
and can be divided into three distinct streams:
                                                                 13%
                                                                Other

• Focussed towards the developed world, especially
the European Union (EU) and the United States (US)
• Focussed towards rest of the world, especially the        Life insurance
                                                            All other insurers
Asia-Pacific (AP) region
• Focussed towards the emerging markets and                       10%                                                                          16%
developing countries in the Middle East and North              Insurnace
                                                                                                                                          Pensions
Africa (MENA), including, Pakistan’s domestic market
at home
                                                                      14%        Government
                                                                                  Related
                                                                                                                                               Private pension funds
                                                                                                                                               State and local govt funds
In each of these markets, Pakistani IT companies face                                                                                          Federal govt pension funds
and respond to a different set of drivers, challenges,              Government sponsored
                                                                    enterprises Federally related mortgage
and opportunities commensurate with the level of                    pools
maturity, regulatory needs, demands of the end-
consumer, and growth prospects.
                                                              Figure 1: Size and Make Up of United States’ Financial Services Industry (FSI)
                                                                                                                       (Source: Financial Services RoundTable)


                                                              According to a study by McKinsey and Co., the United
Companies profiled in this brochure                           States’ financial industry represented as much as
                                                              35-40% of the asset base of the global financial
                                                              industry.1 The Financial Services Round Table – the
NETSOL INC.                                 P1
                                                              powerful lobby group of the US financial services
MIXIT TECHNONOLOGIES                        P3                industry – puts its size at about $60.65 trillion in 2009.2 Of
SYSTEMS LTD.                                P3                this, about 27% was in banking, 21% in securities, and
TRANSACTION PROCESSING SYSTEMS (TPS)        P5                16% in pension funds, among others. The United States
AEROCAR                                     P5                continues to be the most sophisticated and innovative
SOFTECH SYSTEMS                             P6                of all financial services industries in the world, and this,
SIDAT HYDER MORSHED ASSOCIATES              P6                combined with de-regulation and re-regulation, has
CENTRAL DEPOSITORY COMPANY                  P6                created a vociferous demand for Information
PAKISTAN REVENUE AUTOMATION LTD.
                                                              Technology (IT).
                                            P6
NADRA                                       P6
                                                              According to Gartner Inc., vertical market IT spending
AUTOSOFT DYNAMICS                           P6                in financial services in 2009 stood at $554 billion – down
PIBAS                                       P6                0.7% - over the previous year, but still comprising almost
ALCHEMY TECHNONOLOGIES                      P7                20% of the overall global IT spending.3 The US financial
AVANZA SOLUTIONS                            P7                services IT spending, although the hardest hit, still
THK SOLUTIONS                               P7                constitutes a major share of this spending. Gartner has
                                                              since revised its forecast for 2011 onwards, and now
OTHERS:                                                       projects greater financial services sector growth within
PAKISTAN SOFTWARE EXPORT BOARD
                                                              the global IT spending of $2.8 trillion by 2014.4
                                     P7
PAKISTAN SOFTWARE HOUSES ASSOCIATION P7
                                                              A number of Pakistani companies have developed
STATE BANK OF PAKISTAN               P7                       products and services for the demanding consumer at
                                                              cutting-edge financial markets in the developed world
                                                              in the United States and in Europe.



                                                                                                                                                                 02
Mixit Technologies (Pvt.) Ltd., for instance, provides                                                              For over ten years, Systems has developed and
critical product development and 24x7 support                                                                       supported a suite of branded products that serve some
services to Mixit Inc. in the United States – a provider of                                                         of the leading players in the mortgage banking
multi-asset trading systems for equity, options, and                                                                industry, from origination, to servicing, and secondary
futures markets, and Order Management Systems                                                                       marketing. Combined with near-shoring and off-shoring
(OMS) to some of the industry’s leading securities and                                                              services, Systems’ products and service portfolios have
brokerage houses. Mixit’s secure and high-                                                                          been at the centre of the automation, innovation, and
performance suite of products include order and                                                                     cost-cutting revolution within the US mortgage industry.
execution management workstations, and order
routing networks supporting both buy-and-sell side                                                                  The “new” emerging markets in Asia and the Pacific
institutions and stock exchanges. Mixit’s products
connect brokers/dealers, financial institutions, interna-                                                           While the United States and Europe have been global
tional routing networks, extranets, and exchanges.                                                                  financial powerhouses for many years, they will not be
                                                                                                                    alone as global economic centres for long. A McKinsey
With just over five years since the launch of its OMS, the                                                          & Co. study estimates that between 2005 and 2015,
company has grown considerably to provide connec-                                                                   China – with double the growth rate of the United
tivity to over 70 liquidity venues and 200 algorithmic                                                              States – will add approximately $2.2 trillion to its GDP in
destinations. Mixit Technologies’ system services more                                                              real terms – compared with $3.7 trillion in the United
than 200 brokerage firms, with over 800 deployed OMS                                                                States – and will likely reshape the global landscape.5 A
workstations and 2500 FIX connections worldwide.                                                                    PriceWaterhouse Coopers’ report on emerging markets
                                                                                                                    identifies the seven emerging (E7) economies as
Mixit Technologies plays a significant role in the design                                                           against the G7 developed economies as serious chal-
and development of this mission-critical flagship                                                                   lengers to the economic weight of G7 countries (see
platform, and is equally involved in daily operational                                                              Figure-2).6 Four out of these seven economies, namely,
support, including technical support, client services, FIX                                                          Russia, China, India, and Indonesia (the others being
connectivity and support services. The company’s                                                                    Mexico, Brazil, and Turkey) form part of the Asia-Pacific
dedicated technical team, headed by Yusuf Jan,                                                                      region. A larger number of countries (such as, Malaysia,
Director and CEO of its Pakistan operations, working out                                                            Thailand, Vietnam, the Philippines, Pakistan, and Iran)
of its design and engineering facility in Pakistan, has                                                             from the Asia and Pacific region form a much bigger
been solely responsible for this technical and                                                                      group of thirty economies in another index (the
managerial feat, making it a serious contender in its                                                               “PWC30”)7 that are destined to draw a bigger share of
specific market niche.                                                                                              financial services sector growth in the future (Figure-3).
                                                                                                                    The importance of an emerging Asia is not lost on
Mixit exemplifies a small, but growing, number of Paki-                                                             Pakistan’s financial technology industry.
stani companies that have demonstrated an ability to
develop and deliver software products and services for                                                                             "The Karachi Stock Exchange
some of the world’s most sophisticated financial mar-                                                                     (KSE) has selected Mixit’s products for their
kets. It has also played a pioneering role in introducing                                                             robustness and maturity gained in the US markets.
the Financial Information Exchange (FIX) Protocol to                                                                   This will standardize our offering, enabling global
Pakistan's capital markets.                                                                                             reach, hence providing mutual benefits to our
                                                                                                                                  members and their international
Systems Limited precedes Mixit by more than a                                                                             trading partners." – Managing Director, KSE
decade. It is the captive development operation of a
US company with a strong product portfolio for the
mortgage industry.                                                                                                  NetSol Inc. is a leading player in this realm, with a signifi-
                                                                                                                    cant claim to capturing the growing financial clout of
                                250,000                                                                             the Asian consumer. Netsol’s financial leasing software
                                                                                                                    products – LeaseSoft and, later, the NetSol Financial
                                                                                                                    Suite (NFS) – have automated the automotive leasing
  Domestic credit ($ 2994 bn)




                                200,000
                                                                                                                    industry across Asia-Pacific, Europe and North America,
                                                                                                                    with virtually the “who is who” of the global automotive
                                150,000                                                                             industry, sach as, Daimler, Toyota Motors, Mercedes
                                                                                                                    Benz, Yamaha, Volkswagon, BMW, Fiat, and Nissan
                                100,000                                                                             among its growing list of clientele.

                                50,000                                                                              NetSol’s financial products are used in Australia and
                                                                                                                    New Zealand, Thailand, Japan, Singapore, Mauritius,
                                                                                                                    Saudi Arabia, United States, United Kingdom and
                                         0
                                                                                                                    China.
                                         2004   2009   2014    2019   2024   2029   2034   2039   2044   2049

                                                G7        E7           World
Figure 2: Financial Services Growth in Emerging Markets                         (Source: PriceWaterhouse Coopers)




                                                                                                                                                                                     03
US         EU        Rest of World                   Nominal GDP
      (private debt and equity as % of GDP), 2004




                                                                                                                                                                          per capital
                                                    350%                                                                      $10,000                  $25,000
                                                                                                                                                       Belgium       Switzerland
                                                                                                                                                                                               “Around 2020 to 2025, depending upon whether
                                                    300%                                                                                           Netherlands
                                                                                                                                                                                             you’re a pessimist or an optimist, Asia will become the
                                                                                                                                          Spain
                                                    250%                                                       Malaysia
                                                                                                                                                              UK
                                                                                                                                                                                               world’s largest consumer market, with 40% of the
                                                                                                                                                                       Denmark
                                                                                                       S. Africa                           Singapore                                        global consumption, and United States’ share will shrink
       Capital markets penetration




                                                    200%                                                                                            Australlia     Sweden
                                                                                                                                      Taiwan
                                                                                                                                                     France
                                                                                                                                                  Canada       Germany
                                                                                                                                                                      Ireland                 to 20%, UK and Germany to 4%, France and Italy to
                                                    150%                                                                                   Portugal
                                                                                                                    Chile
                                                                                                                                                       Itlay
                                                                                                                                                                 Finland
                                                                                                                                                                     Japan                  under 3% and Europe overall to 18%. This will constitute
                                                                                                                                      S. Korea
                                                    100%
                                                                                                Thailand                                     Isreal            Austria   Norway                       a vast set of changes happening in
                                                            India
                                                                               China
                                                                                                     Brazil Russia                            Greece
                                                                                                                                                                  EUROPE
                                                                                                                                                                                                             the global economy” –
                                                    50%          Philippines
                                                                                                                                                                                               Former British Prime Minister, Gordon Brown at the
                                                                                                                             Mexico
                                                                                                       Argentina                                      New Zealand
                                                                          Indonesia      Colombia                   Poland
                                                    0%
                                                          2.70                         3.20                        3.70                     4.20                         4.70
                                                                                                                                                                                                        Bretton Woods Conference 2011
                                                           Amrket maturity (log nominal GDP per capital), 2004
                                                                                              Nascent Markets                            Emerging                  Mature

                                                                                                                                                                                        NFS provides the complete coverage throughout the
  Figure 3: Future growth comes from Europe and Asia                                                                                               (Source: McKinsey & Co.8)
                                                                                                                                                                                        life-cycle of the product. Netsol has taken the notion of
                                            It is the Asia-Pacific market, however, which represents                                                                                    quality in product development and support to its
                                            67% of worldwide sales for the company, where NetSol                                                                                        ultimate extreme, having maintained a CMM Level 5
                                            truly commands its position as one of the market                                                                                            certification over the years. While the company’s first
                                            leaders. NetSol’s great tour de force, perhaps, is its                                                                                      products have served it well, Netsol is currently in the
                                            entry into the rapidly-growing Chinese automotive                                                                                           process of rolling out its next generation of products
                                            market. Since entering only two years ago, NetSol has                                                                                       based on Service-Oriented Architecture (SOA) that has
                                            captured 94% of the domestic market addressable by                                                                                          involved several years of re-architecting the whole
                                            foreign companies. Having positioned itself for the                                                                                         product in order to meet the changing demands and
                                            ultimate prize in China, NetSol has recently signed an                                                                                      needs of the future.
                                            agreement in India, enabling it to offer its products in
                                            the Indian market. Plans for launch in the Middle East                                                                                      Where Netsol has ventured so successfully, many other
                                            are also in the offing.                                                                                                                     companies may seek to go as well. The emerging
                                                                                                                                                                                        markets of Asia and the Pacific represent a future
                                            NetSol is gradually diversifying into other areas                                                                                           growth opportunity that Pakistan’s financial technology
                                            of asset-based finance, such as aircraft, marine,                                                                                           companies will ignore only at their peril. The process has
                                            agricultural machinery, and consumer leasing.                                                                                               only accelerated during the recent global financial
                                                                                                                                                                                        crisis. It can draw strength by building upon its valuable
                                            The distinguishing feature of NFS™ is its ability to cover                                                                                  experience and expertise gained in the domestic
                                            the entire range of the auto-leasing operation.                                                                                             market.

                                                          "Our initial confidence in NetSol was confirmed by the depth of industry expertise and openness
                                                          we have found in its people during the business process analysis. The relationship with NetSol has
                                                    been important - we formed an excellent partnership…It was reassuring to be able to access the top levels of
                                                                  NetSol's management whenever we needed to. The bottom line is that we would
                                                                         strongly recommend NetSol." – CEO, Singers Healthcare Finance Ltd.

     COMPANIES                                                                                                                               DOMAINS                                                                    SPECIALISATIONS
     NetSol Technologies                                                                                            Finance and leasing                                                 Automotive, aircraft, and marine leasing industry
     Systems Ltd.                                                                                                   Workflow management and BPM                                         Mortgage industry
     TPS                                                                                                            Transaction processing                                              Enterprise payment, switch and channel manager
     Mixit Technologies                                                                                             Multi-asset trading systems                                         Order and execution management, FIX connectivity
     Sidat Hyder Morshed Associates                                                                                 Insurance and banking                                               Insurance, asset management, banking, ERP, etc.
     Softech Systems                                                                                                Trading and asset management                                        Stock and brokerage, mutual funds, margin financing
     Autosoft Dynamics                                                                                              Banking – core and applications                                     Core banking, Islamic banking, treasury management
     Alchemy Technologies                                                                                           Risk management, compliance                                         Basel II compliance, risk manager
     PIBAS Pakistan                                                                                                 Banking                                                             Core banking, Islamic banking, anti-money laundering
     PRAL                                                                                                           Tax automation and consulting                                       Revenue automation, tax clearing, e-government services, etc.
     Avanza Solutions                                                                                               Transaction processing and banking                                  Financial middleware, ATM controller, card production, banking applications
     Aerocar                                                                                                        ATM systems                                                         Low energy and biometric ATM systems
     THK Solutions                                                                                                  Banking and finance                                                 Compliance and audit automation, ITSM, etc.
     Kalsoft                                                                                                        Banking and exchanges                                               Core banking, currency exchanges
     Central Depository Co.                                                                                         Shares’ depository and registration                                 Depository, registrar, investor management
Table 1: Specification and capabilities of the Industry’s leading players                                                                                                                                                                      (Source: Technomics Compilation)




                                                                                                                                                                                                                                                                     04
Driven by domestic demand                                   Where TPS has chosen to integrate with its product
                                                            offerings, Avanza Solutions has done the opposite.
Pakistan has had a significant and rich tradition of        Avanza builds upon its successful Rendezvous financial
financial sector liberalisation and growth. Banking and     middleware software, and also provides a host of
finance has been, for much of the last decade, one of       options to its clients, namely, Nimbus (ATM and POS
the major drivers of IT spending within the country.9 The   controller), Vision (a card production system and 360
last decade has seen continued intensification of a         degree customer view), Unison (a contact centre
deregulation process that began in the early 1990s.         solution), and Ambit (an Internet banking suite). Both
Today, among the commercial banks, 12 foreign and           TPS and Avanza are significant regional players in this
20 domestic banks together hold 80% of the banking          category.
system’s assets, and foreign banks enjoy the same rights
as local banks (including 100% ownership).10 The            While TPS and Avanza delve into the software side of
Karachi Stock Exchange – with $25 billion of market         ATM and card processing, Aerocar have developed
capitalisation and over 700 listed companies – had          innovative integrated ATMs. In 2009, Aerocar won
once had the highest turnover and year-to-year gains        MIT’s Business Acceleration Programme (BAP), an
among all emerging markets in the world.                    opportunity to spend a summer in the United States,
                                                            participating in an entrepreneurship development
In the domestic market, the market characteristics,         programme at MIT, and a whirlwind tour of the United
regulatory demands, and consumer choices have               States. Aerocar has developed an ATM machine – at a
often created an opportunity for local players to com-      significantly lower cost than its closest rivals, NCR and
pete against more established global behemoths in a         Diebold – that uses much less energy, and requires
range of different product-market segments, and have        even lesser maintenance.
even managed to out-innovate some of these larger
players.                                                    Particularly suited to developing country environments,
                                                            the machine eliminates the need for constant cooling
ATM, channel management, and payment systems                and environment management by working on a clever
                                                            principle of creating positive pressure differential
A number of Pakistani companies have developed              between the inside and outside of the machine. Aero-
products and solutions for the ATM and payments             car is now in the process of rolling out a range of
systems category. Transaction Processing Systems (TPS)      biometric ATMs to enhance the security of transactions.
is one of the market leaders in this category, with
around 80% marketshare of self-service banking and
switching solutions. Today, TPS is the fastest growing
cards and payment solutions company in the region,
with direct and indirect presence in over 70 countries,
and the customer base reaching 130 banks and telcos,
spread across 30 countries worldwide. TPS has, over the
years, out-innovated its competitors by developing
and launching a range of different products, including
ATM controllers, POS switch, transaction switching
middleware, cash and cheque deposit suite, card
personalization and management system, EMV
compliance, reconciliation, online fraud detection and
monitoring, and help-desk agent-based solutions. IRIS,
TPS’ ”next generation switching middleware” offers an
integrated solution to various delivery channels, such as
ATMs, IVRs, call centres, Points of Sale Network (at
branches/merchants), Internet banking, cellular bank-
ing, bill payments, etc., and provides considerable
ease of scalability and functionality to its clients.



         “The synergies of TPS and 1LINK continue to redefine and reshape the e-banking business within
         Pakistan on a national basis. TPS’ switching platform is very reliable, robust and highly scalable,
                helping 1Link provide reliable and consistent services to 8.7 million customers of its
                                31-member bank with 99.9% uptime” – CEO, 1LINK




                                                                                                                        05
Capital markets, fund management, and insurance               Other support applications for the capital markets and
                                                              its related industries include the central depository and
Capital markets, asset and fund management, and               clearing systems by the Central Depository Company
insurance are areas where Pakistani companies have            (CDC) and Softech Systems, revenue automation by
dominated the domestic landscape, and are                     Pakistan Revenue Automation Ltd. (PRAL), and identity
beginning to make serious inroads into the Middle East        management systems by the National Database and
and GCC markets. “Here, the needs for localisation            Registration Authority (NADRA).
and idiosyncratic regulatory requirements have
‘levelled’ the playing field between domestic and             While Softech, SHMA, and others have done well to ride
foreign players”, says Salman Iqbal, the CEO of Softech       on domestic demand, and dominate the local markets
Systems. Softech and others have moved in to fill the         in their respective segments, the region is truly the next
gap in the local market. Softech’s capital market             frontier for many of these companies. “Africa – and the
solutions capture a considerable share (70-75% in some        Middle East to some extent – is a natural next step for
segments) of the domestic market.                             market dominance”, says Salman Iqbal of Softech
                                                              Systems, “because of our similarities in regulatory
BackConnect™ – Softech’s flagship product – provides          requirements and systems, and the overall level of
a range of offerings, such as a complete back-office as       development of their capital markets. The confluence
well as front-office Internet trading functionality with      of engagement size or the ability to pay, and the need
order management capability, equity and custody               for customisation to meet regulatory needs create a
services, comprehensive exposure and authority                ‘sweet spot’ that is quite attuned to where Pakistani
control, and is installed at over 45 clients across the       companies have sought to operate on.” Softech enjoys
country. Other products, such as, AssetConnect™,              a strong position in Ghana with several deployments.
InvestConnect™, CommodityConnect™, and Fund-                  Many companies have explored markets in Nigeria,
Connect™ complete the entire range of capital                 Kenya, Saudi Arabia, UAE, and Bahrain, etc.
markets products. On the whole, Softech’s products
are used by clients with a cumulative $2 billion under
                                                                 “National Investment Trust (NIT) has been running the
management, including the largest, National                       AssetConnect system for over a year, at NIT’s head
Investment Trust (NIT) (PK Rs. 80 billion) with 18 branches     office and its fifteen online branches, maintaining folios
and several ATM redeem units.                                   of more than 57,000 units holders with a portfolio size of
                                                                 about Rs 80 billion. Softech Systems has supported us
Sidat Hyder Morshed Associates (SHMA) also offers                     ably, and responded to our operational and
software for the asset management and mutual funds               customization requirements, and we are satisfied with
industries with its iPAMs and Capella solutions                   their product, service and expertise in this domain”
respectively. While Softech enjoys a market dominant                           Chairman and President, NIT
position in the capital markets, Sidat Hyder Morshed
Associates (SHMA) enjoys a similar position in the
insurance industry. SHMA’s suite of insurance solutions       Core banking systems and banking applications
spans the entire continuum of general (GiS), individual
life (iLAS), group life, and health sub-sectors. With         Core banking systems and banking applications is
near-market dominance in Pakistan, and considerable           another area where the local demand has created an
success in the Middle East and North Africa (MENA)            industry specialisation. Here, though, unlike capital
region (such as Zimbabwe, Lebanon, Syria, and UAE),           markets and payment systems, the industry players
SHMA hopes to make a massive push for consolidation           have, in recent times, found themselves being
in the Middle East, and new market entry in Europe and        threatened by the onslaught of international
the Asia–Pacific region. SHMA also has a market               competition. Many have developed core banking
leading position in ERP software for the financial            applications for the consumption of the domestic and
services sector – with its own financials and human           regional markets. Autosoft Dynamics and PIBAS are
capital management modules – that boasts the largest          among the oldest players in this segment. Autosoft’s
enterprise applications installed base in Pakistan.           Autobanker™ and PIBAS’ CORE™ have had a number
                                                              of deployments in the small-to-medium-sized market
                                                              segments. SHMA also has a Bank Essential™ core
                                                              banking system. A number of small local banks have
                                                              also developed in-house core banking applications –
                                                              some using innovative open source platforms – for
                                                              greater cost savings and flexibility.

                                                              The last decade has witnessed a boom in core
                                                              banking solutions in the domestic market, with a
                                                              number of large and medium-sized banks spending
                                                              millions of dollars on licensing and deployments alone.


Figure 4: Dubai International Financial Centre




                                                                                                                             06
According to one estimate, upwards of $100 million a                                              channels such as mobiles, the Internet, and telephone
           year has been spent over a period of several years by                                             banking very attractive and receptive to their offerings.
           the domestic banking sector, with the four largest                                                A number of products stand out in this category. These
           banks spending between $10-15 million per annum                                                   include Alchemy’s Risk Manager (BASEL II compliance);
           each.11 The majority of these deployments have gone                                               Avanza’s Ambit (Internet banking) and Unison (contact
           to large international vendors such as Teminos, Misys,                                            centre); Autosoft Dynamics’ iBanker (Islamic banking);
           Symbols, and others, and the local vendors have been                                              THKS’ GraviDesk (IT service manager), AuditStream
           unable to compete in the large banks’ segment.                                                    (audit), and Vertex (compliance); and PIBAS’ Shariah
           However, deployment is where the local companies                                                  (Islamic finance), and SAML (anti-money laundering),
           have a clear advantage. Sadia Khan points to the                                                  etc.
           deployment of AutoBanker at 70 branches of Prime
           Bank in 24 weeks as a clear indication of the capability                                          Pakistan’s financial services technology industry stands
           that exists locally. Many deployments by international                                            today at a potential inflexion point in its history. A
           vendors have been botched, and taken much longer                                                  number of positive developments, namely, greater
           than planned wasting millions of dollars of shareholders‘                                         specialisation within particular sub-sector niches, a
           wealth.                                                                                           conscious attempt to target MENA and open up
                                                                                                             Asia-Pacific markets, and a culture of out-innovating
           The local vendors seem stuck in a cyclical “chicken                                               competitors in a select number of small market
           and egg” dilemma. Clearly, there is room for creating a                                           segments can position the industry to weather the
           more level playing field for Pakistani companies in this                                          storm brought together by the broader global financial
           important market segment through proper regulation                                                crisis, and position itself for a renewal.
           and public policy, as there is room for the local vendors
           to upgrade their capabilities through better                                                      A partnership between key industry leaders, users of
           partnerships, and collaboration with more established                                             financial services technology, industry associations
           global players. They have also tended to focus on                                                 (such as P@SHA), Special Interest Groups (SIGs), and
           small-sized banks, where their systems seem to meet                                               important government entities, such as the Pakistan
           the clients’ needs very well. They have also found the                                            Software Board (PSEB), the State Bank of Pakistan (SBP)
           market for specialist and banking applications, such as                                           and others can prove instrumental in bringing about
           Shariah-compliant      modules,     treasury    modules,                                          renewal and continued prosperity in the industry.
           microfinance modules, as well as alternate delivery

            PRODUCT GROUP                                                                                     PRODUCT FRANCHISE

            Leasing and Financing                                                                  NetSol Financial Suite (NFS) and Leasesoft by NetSol
                                                                                                   BackConnect, Asset Connect, FundConnect by Softech
            Financial and Capital Markets                                                          iPAMS and Capella by SHMA
                                                                                                   Exchange Plus by Kalsoft

            Payment Systems                                                                        IRIS and Phoenix payment and switching system by TPS
                                                                                                   Rendezvous, Nimbus, and Vision systems by Avanza Solutions
                                                                                                   AutoBanker by Autosoft Dynamics
            Core Banking Systems                                                                   PIBAS Core By PIBAS
                                                                                                   Bank Essential by SHMA
                                                                                                   Vortex by Kalsoft
                                                                                                   iBanker Islamic Banking Module by Autosoft Dynamics
                                                                                                   Risk Manager by Alchemy Technologies
            Specialist Banking Solutions
                                                                                                   ADAMS Treasury Automation System by Autosoft Dynamics
                                                                                                   Ambit Internet Banking System by Avanza
                                                                                                   Mixit OMS (Order Management System) by Mixit
            Real Time Trading and FIX Connectivity
                                                                                                   Mixit FIX Network (Global FIX Connectivity Network) by Mixit
            ERP                                                                                    Financials and Human Capital Management (HCM) by SHMA
                                                                                                   AuditStream (audit) and Vertex (compliance) by THK Solutions
            Audit and Compliance                                                                   SAML anti-money laundering solution by PIBAS

            Support Solutions                                                                      GraviDesk IT service manager by THK Solutions
                                                                                                   Unison contact centre management by Avanza
            Insurance                                                                              GiS (General), iLAS (individual life), and GroupLife by SHMA
Table 2: A Partial List of Leading Financial Services Technology Products of Pakistani Companies                                                                    (Source: Technomics’ Compilation)




                                          ancial
                               Netsol Fin                             nect™
                                   Suite™                   BackCon                          IRIS™               AutoBan
                                                                                                                         ker™
                                                                                                                                          OMS™
                                                                                                                                                                  GiS™

                                                                                                                                            MIXIT




Figure 5: Some of the Leading Products in Key Sectors


                                                                                                                                                                                          07
Pakistan Software Export Board (PSEB)                          Pakistan Software Houses Association (P@SHA))
      2nd Floor, Evacuee Trust Complex                               Suite 310, Business Centre
      Aga Khan Road, F-5                                             Block 6, PECHS, Karachi, Pakistan
      Islamabad, Pakistan
                                                                     Telephone: +92 21 3541 8121 and +92 21 3430 4796
      Telephone: +92 51 111 333 666 and +92 51 9204074
                                                                     Contact: Jehan Ara, President
      E-mail: mkt@pseb.org.pk                                        E-mail: president@pasha.org.pk

      PSEB is the apex body created by the Government of             P@SHA is the representative association for Pakistan’s
      Pakistan (GOP) within the Ministry of IT and Telecom           IT and IT-enabled services industry. It is a platform for
      (MOITT) and charged with promoting Pakistan’s                  promoting, protecting and developing the software
      exports from IT and IT-enabled Services (ITES) industry.       industry in Pakistan. It provides a focal point of
      PSEB does this by hosting and supporting foreign               representation to a variety of outside agencies, finds
      delegations to conferences and events, match-                  ways to tackle issues confronting member
      making and networking of Pakistani companies with              companies, and provides advocacy for the
      foreign partners and clients, and supporting interna-          advancement of Pakistan’s IT industry.
      tional marketing and image-building activities.
                                                                     To learn more about Pakistan’s IT industry, please
      To learn more about Pakistan’s IT industry, please visit       visit P@SHA’s website at http://www.pasha.org.pk
      the Industry Portal at http://www.IT.org.pk




     Disclaimer:

     This document is prepared by Technomics International’s
     Brand Intellect™ Service for the Pakistan Software Export
     Board (PSEB). It provides factual assessment and “best
     judgement” analysis of a dynamic and fast-changing
     industry. It is not intended as a sole means of advice for
     making investment decisions, and neither PSEB nor its
                                                                     Technomics International Ltd
     consultant assumes any responsibility for the same.
                                                                     93 Century Court
                                                                     Woking, GU21 6DR
     References:                                                     United Kingdom

1.  McKinsey & Co., Sustaining New York and United States            Telephone: +44 1483 901916
    Financial Services Leadership, 2008                              Fax: +44 1483 901925
2. Financial Services RoundTable, Financial Services Fact-
    book, 2011, p2.                                                  E-mail: fp@technomics-international.com
3. Gartner Inc., Gartner Says Worldwide Vertical Market IT
    Spending Will Be Flat in 2009, available at:                     Technomics International is a boutique strategy,
4. http://www.gartner.com/it/page.jsp?id=893512                      policy, and media advisory company. Technomics
    http://www.reuters.com/article/2010/10/18/us-gartner-            Media's Brand Intellect™ Services provide a unique
    itspending-idUSTRE69H3FW20101018                                 approach to creating differential brand identities for
5. McKinsey & Co., 2008
                                                                     national, regional, and sectoral clients. Brand
6. PriceWaterhouse Coopers, “Banking in 2050: How big will
                                                                     Intellect™ delivers bespoke brand marketing
    the emerging markets get?”, 2008
7. PriceWaterhouse Coopers, “The World in 2050: Beyond the           campaigns based on strategic thought leadership
    BRICs – a broader look at emerging market growth                 and specialist marketing collateral.
    prospects”, 2008
8. McKinsey & Co., 2008
9. PSEB, Pakistan IT Market Assessment, 2010
10. Husain, Ishrat, Financial Sector Regulation in Pakistan, State
    Bank of Pakistan (SBP), undated
11. PSEB, 2010




                                                                                                                                 08

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Powering Global Finance: Pakistan's Financial Services IT Industry - 2011

  • 1. PAKISTAN’S FINANCIAL SOFTWARE INDUSTRY AN OVERVIEW POWERING GLOBAL FINANCE NetSol Inc. became the first Pakistani technology company to enlist on the NASDAQ, and is one of the leaders of Pakistan’s financial services technology industry. Having won the National Software Export Trophy for several years on the basis of the success of its singular product – LeaseSoft – Netsol has since successfully diversified – both regionally and sectorally – to become somewhat of a powerhouse of financial technology across a range of different financial applications and areas. Netsol, however, is not alone. A number of Pakistani companies – Systems, Mixit, TPS, Softech, Aerocar, Avanza, Autosoft Dynamics, PIBAS, THKS, and Sidat Hyder Morshed Associates – have created products that form the building-blocks of an increasingly tech-savvy and complex financial services industry, both at home and abroad. From software for the mortgage industry to payment and ATM systems, trading systems, asset management systems, core banking systems and specialised banking applications, Pakistan’s technology companies are powering the global financial industry across Asia, Europe, North America, Africa, and Oceania.
  • 2. A varied financial services technology sector Serving the global financial services powerhouse Financial services have long been an important pillar of The United States has been, and will continue to be for Pakistan’s IT industry that has been overtaken, only some time, the global powerhouse of the financial recently, by the boom in the telecommunications services industry, and a significant driver of the world’s sector. Pakistan’s financial services technology industry economy. is also quite diversified – both in terms of the 27% Banking geographical-market footprint, and the coverage of various sub-sectors – and has shown considerable Commercial banking Mutual & close end funds resilience in the wake of the recent global financial Savings institutions Credit unions Securities brokers / dealers crisis, whose impact has been particularly severe and prolonged on the developed financial markets in the 21% Finance companies Securities United States and Europe. Real-estate investment trusts Asset- backed securities issuers Funding corporations From a market thrust standpoint, for instance, the finan- cial services technology companies have been varied, and can be divided into three distinct streams: 13% Other • Focussed towards the developed world, especially the European Union (EU) and the United States (US) • Focussed towards rest of the world, especially the Life insurance All other insurers Asia-Pacific (AP) region • Focussed towards the emerging markets and 10% 16% developing countries in the Middle East and North Insurnace Pensions Africa (MENA), including, Pakistan’s domestic market at home 14% Government Related Private pension funds State and local govt funds In each of these markets, Pakistani IT companies face Federal govt pension funds and respond to a different set of drivers, challenges, Government sponsored enterprises Federally related mortgage and opportunities commensurate with the level of pools maturity, regulatory needs, demands of the end- consumer, and growth prospects. Figure 1: Size and Make Up of United States’ Financial Services Industry (FSI) (Source: Financial Services RoundTable) According to a study by McKinsey and Co., the United Companies profiled in this brochure States’ financial industry represented as much as 35-40% of the asset base of the global financial industry.1 The Financial Services Round Table – the NETSOL INC. P1 powerful lobby group of the US financial services MIXIT TECHNONOLOGIES P3 industry – puts its size at about $60.65 trillion in 2009.2 Of SYSTEMS LTD. P3 this, about 27% was in banking, 21% in securities, and TRANSACTION PROCESSING SYSTEMS (TPS) P5 16% in pension funds, among others. The United States AEROCAR P5 continues to be the most sophisticated and innovative SOFTECH SYSTEMS P6 of all financial services industries in the world, and this, SIDAT HYDER MORSHED ASSOCIATES P6 combined with de-regulation and re-regulation, has CENTRAL DEPOSITORY COMPANY P6 created a vociferous demand for Information PAKISTAN REVENUE AUTOMATION LTD. Technology (IT). P6 NADRA P6 According to Gartner Inc., vertical market IT spending AUTOSOFT DYNAMICS P6 in financial services in 2009 stood at $554 billion – down PIBAS P6 0.7% - over the previous year, but still comprising almost ALCHEMY TECHNONOLOGIES P7 20% of the overall global IT spending.3 The US financial AVANZA SOLUTIONS P7 services IT spending, although the hardest hit, still THK SOLUTIONS P7 constitutes a major share of this spending. Gartner has since revised its forecast for 2011 onwards, and now OTHERS: projects greater financial services sector growth within PAKISTAN SOFTWARE EXPORT BOARD the global IT spending of $2.8 trillion by 2014.4 P7 PAKISTAN SOFTWARE HOUSES ASSOCIATION P7 A number of Pakistani companies have developed STATE BANK OF PAKISTAN P7 products and services for the demanding consumer at cutting-edge financial markets in the developed world in the United States and in Europe. 02
  • 3. Mixit Technologies (Pvt.) Ltd., for instance, provides For over ten years, Systems has developed and critical product development and 24x7 support supported a suite of branded products that serve some services to Mixit Inc. in the United States – a provider of of the leading players in the mortgage banking multi-asset trading systems for equity, options, and industry, from origination, to servicing, and secondary futures markets, and Order Management Systems marketing. Combined with near-shoring and off-shoring (OMS) to some of the industry’s leading securities and services, Systems’ products and service portfolios have brokerage houses. Mixit’s secure and high- been at the centre of the automation, innovation, and performance suite of products include order and cost-cutting revolution within the US mortgage industry. execution management workstations, and order routing networks supporting both buy-and-sell side The “new” emerging markets in Asia and the Pacific institutions and stock exchanges. Mixit’s products connect brokers/dealers, financial institutions, interna- While the United States and Europe have been global tional routing networks, extranets, and exchanges. financial powerhouses for many years, they will not be alone as global economic centres for long. A McKinsey With just over five years since the launch of its OMS, the & Co. study estimates that between 2005 and 2015, company has grown considerably to provide connec- China – with double the growth rate of the United tivity to over 70 liquidity venues and 200 algorithmic States – will add approximately $2.2 trillion to its GDP in destinations. Mixit Technologies’ system services more real terms – compared with $3.7 trillion in the United than 200 brokerage firms, with over 800 deployed OMS States – and will likely reshape the global landscape.5 A workstations and 2500 FIX connections worldwide. PriceWaterhouse Coopers’ report on emerging markets identifies the seven emerging (E7) economies as Mixit Technologies plays a significant role in the design against the G7 developed economies as serious chal- and development of this mission-critical flagship lengers to the economic weight of G7 countries (see platform, and is equally involved in daily operational Figure-2).6 Four out of these seven economies, namely, support, including technical support, client services, FIX Russia, China, India, and Indonesia (the others being connectivity and support services. The company’s Mexico, Brazil, and Turkey) form part of the Asia-Pacific dedicated technical team, headed by Yusuf Jan, region. A larger number of countries (such as, Malaysia, Director and CEO of its Pakistan operations, working out Thailand, Vietnam, the Philippines, Pakistan, and Iran) of its design and engineering facility in Pakistan, has from the Asia and Pacific region form a much bigger been solely responsible for this technical and group of thirty economies in another index (the managerial feat, making it a serious contender in its “PWC30”)7 that are destined to draw a bigger share of specific market niche. financial services sector growth in the future (Figure-3). The importance of an emerging Asia is not lost on Mixit exemplifies a small, but growing, number of Paki- Pakistan’s financial technology industry. stani companies that have demonstrated an ability to develop and deliver software products and services for "The Karachi Stock Exchange some of the world’s most sophisticated financial mar- (KSE) has selected Mixit’s products for their kets. It has also played a pioneering role in introducing robustness and maturity gained in the US markets. the Financial Information Exchange (FIX) Protocol to This will standardize our offering, enabling global Pakistan's capital markets. reach, hence providing mutual benefits to our members and their international Systems Limited precedes Mixit by more than a trading partners." – Managing Director, KSE decade. It is the captive development operation of a US company with a strong product portfolio for the mortgage industry. NetSol Inc. is a leading player in this realm, with a signifi- cant claim to capturing the growing financial clout of 250,000 the Asian consumer. Netsol’s financial leasing software products – LeaseSoft and, later, the NetSol Financial Suite (NFS) – have automated the automotive leasing Domestic credit ($ 2994 bn) 200,000 industry across Asia-Pacific, Europe and North America, with virtually the “who is who” of the global automotive 150,000 industry, sach as, Daimler, Toyota Motors, Mercedes Benz, Yamaha, Volkswagon, BMW, Fiat, and Nissan 100,000 among its growing list of clientele. 50,000 NetSol’s financial products are used in Australia and New Zealand, Thailand, Japan, Singapore, Mauritius, Saudi Arabia, United States, United Kingdom and 0 China. 2004 2009 2014 2019 2024 2029 2034 2039 2044 2049 G7 E7 World Figure 2: Financial Services Growth in Emerging Markets (Source: PriceWaterhouse Coopers) 03
  • 4. US EU Rest of World Nominal GDP (private debt and equity as % of GDP), 2004 per capital 350% $10,000 $25,000 Belgium Switzerland “Around 2020 to 2025, depending upon whether 300% Netherlands you’re a pessimist or an optimist, Asia will become the Spain 250% Malaysia UK world’s largest consumer market, with 40% of the Denmark S. Africa Singapore global consumption, and United States’ share will shrink Capital markets penetration 200% Australlia Sweden Taiwan France Canada Germany Ireland to 20%, UK and Germany to 4%, France and Italy to 150% Portugal Chile Itlay Finland Japan under 3% and Europe overall to 18%. This will constitute S. Korea 100% Thailand Isreal Austria Norway a vast set of changes happening in India China Brazil Russia Greece EUROPE the global economy” – 50% Philippines Former British Prime Minister, Gordon Brown at the Mexico Argentina New Zealand Indonesia Colombia Poland 0% 2.70 3.20 3.70 4.20 4.70 Bretton Woods Conference 2011 Amrket maturity (log nominal GDP per capital), 2004 Nascent Markets Emerging Mature NFS provides the complete coverage throughout the Figure 3: Future growth comes from Europe and Asia (Source: McKinsey & Co.8) life-cycle of the product. Netsol has taken the notion of It is the Asia-Pacific market, however, which represents quality in product development and support to its 67% of worldwide sales for the company, where NetSol ultimate extreme, having maintained a CMM Level 5 truly commands its position as one of the market certification over the years. While the company’s first leaders. NetSol’s great tour de force, perhaps, is its products have served it well, Netsol is currently in the entry into the rapidly-growing Chinese automotive process of rolling out its next generation of products market. Since entering only two years ago, NetSol has based on Service-Oriented Architecture (SOA) that has captured 94% of the domestic market addressable by involved several years of re-architecting the whole foreign companies. Having positioned itself for the product in order to meet the changing demands and ultimate prize in China, NetSol has recently signed an needs of the future. agreement in India, enabling it to offer its products in the Indian market. Plans for launch in the Middle East Where Netsol has ventured so successfully, many other are also in the offing. companies may seek to go as well. The emerging markets of Asia and the Pacific represent a future NetSol is gradually diversifying into other areas growth opportunity that Pakistan’s financial technology of asset-based finance, such as aircraft, marine, companies will ignore only at their peril. The process has agricultural machinery, and consumer leasing. only accelerated during the recent global financial crisis. It can draw strength by building upon its valuable The distinguishing feature of NFS™ is its ability to cover experience and expertise gained in the domestic the entire range of the auto-leasing operation. market. "Our initial confidence in NetSol was confirmed by the depth of industry expertise and openness we have found in its people during the business process analysis. The relationship with NetSol has been important - we formed an excellent partnership…It was reassuring to be able to access the top levels of NetSol's management whenever we needed to. The bottom line is that we would strongly recommend NetSol." – CEO, Singers Healthcare Finance Ltd. COMPANIES DOMAINS SPECIALISATIONS NetSol Technologies Finance and leasing Automotive, aircraft, and marine leasing industry Systems Ltd. Workflow management and BPM Mortgage industry TPS Transaction processing Enterprise payment, switch and channel manager Mixit Technologies Multi-asset trading systems Order and execution management, FIX connectivity Sidat Hyder Morshed Associates Insurance and banking Insurance, asset management, banking, ERP, etc. Softech Systems Trading and asset management Stock and brokerage, mutual funds, margin financing Autosoft Dynamics Banking – core and applications Core banking, Islamic banking, treasury management Alchemy Technologies Risk management, compliance Basel II compliance, risk manager PIBAS Pakistan Banking Core banking, Islamic banking, anti-money laundering PRAL Tax automation and consulting Revenue automation, tax clearing, e-government services, etc. Avanza Solutions Transaction processing and banking Financial middleware, ATM controller, card production, banking applications Aerocar ATM systems Low energy and biometric ATM systems THK Solutions Banking and finance Compliance and audit automation, ITSM, etc. Kalsoft Banking and exchanges Core banking, currency exchanges Central Depository Co. Shares’ depository and registration Depository, registrar, investor management Table 1: Specification and capabilities of the Industry’s leading players (Source: Technomics Compilation) 04
  • 5. Driven by domestic demand Where TPS has chosen to integrate with its product offerings, Avanza Solutions has done the opposite. Pakistan has had a significant and rich tradition of Avanza builds upon its successful Rendezvous financial financial sector liberalisation and growth. Banking and middleware software, and also provides a host of finance has been, for much of the last decade, one of options to its clients, namely, Nimbus (ATM and POS the major drivers of IT spending within the country.9 The controller), Vision (a card production system and 360 last decade has seen continued intensification of a degree customer view), Unison (a contact centre deregulation process that began in the early 1990s. solution), and Ambit (an Internet banking suite). Both Today, among the commercial banks, 12 foreign and TPS and Avanza are significant regional players in this 20 domestic banks together hold 80% of the banking category. system’s assets, and foreign banks enjoy the same rights as local banks (including 100% ownership).10 The While TPS and Avanza delve into the software side of Karachi Stock Exchange – with $25 billion of market ATM and card processing, Aerocar have developed capitalisation and over 700 listed companies – had innovative integrated ATMs. In 2009, Aerocar won once had the highest turnover and year-to-year gains MIT’s Business Acceleration Programme (BAP), an among all emerging markets in the world. opportunity to spend a summer in the United States, participating in an entrepreneurship development In the domestic market, the market characteristics, programme at MIT, and a whirlwind tour of the United regulatory demands, and consumer choices have States. Aerocar has developed an ATM machine – at a often created an opportunity for local players to com- significantly lower cost than its closest rivals, NCR and pete against more established global behemoths in a Diebold – that uses much less energy, and requires range of different product-market segments, and have even lesser maintenance. even managed to out-innovate some of these larger players. Particularly suited to developing country environments, the machine eliminates the need for constant cooling ATM, channel management, and payment systems and environment management by working on a clever principle of creating positive pressure differential A number of Pakistani companies have developed between the inside and outside of the machine. Aero- products and solutions for the ATM and payments car is now in the process of rolling out a range of systems category. Transaction Processing Systems (TPS) biometric ATMs to enhance the security of transactions. is one of the market leaders in this category, with around 80% marketshare of self-service banking and switching solutions. Today, TPS is the fastest growing cards and payment solutions company in the region, with direct and indirect presence in over 70 countries, and the customer base reaching 130 banks and telcos, spread across 30 countries worldwide. TPS has, over the years, out-innovated its competitors by developing and launching a range of different products, including ATM controllers, POS switch, transaction switching middleware, cash and cheque deposit suite, card personalization and management system, EMV compliance, reconciliation, online fraud detection and monitoring, and help-desk agent-based solutions. IRIS, TPS’ ”next generation switching middleware” offers an integrated solution to various delivery channels, such as ATMs, IVRs, call centres, Points of Sale Network (at branches/merchants), Internet banking, cellular bank- ing, bill payments, etc., and provides considerable ease of scalability and functionality to its clients. “The synergies of TPS and 1LINK continue to redefine and reshape the e-banking business within Pakistan on a national basis. TPS’ switching platform is very reliable, robust and highly scalable, helping 1Link provide reliable and consistent services to 8.7 million customers of its 31-member bank with 99.9% uptime” – CEO, 1LINK 05
  • 6. Capital markets, fund management, and insurance Other support applications for the capital markets and its related industries include the central depository and Capital markets, asset and fund management, and clearing systems by the Central Depository Company insurance are areas where Pakistani companies have (CDC) and Softech Systems, revenue automation by dominated the domestic landscape, and are Pakistan Revenue Automation Ltd. (PRAL), and identity beginning to make serious inroads into the Middle East management systems by the National Database and and GCC markets. “Here, the needs for localisation Registration Authority (NADRA). and idiosyncratic regulatory requirements have ‘levelled’ the playing field between domestic and While Softech, SHMA, and others have done well to ride foreign players”, says Salman Iqbal, the CEO of Softech on domestic demand, and dominate the local markets Systems. Softech and others have moved in to fill the in their respective segments, the region is truly the next gap in the local market. Softech’s capital market frontier for many of these companies. “Africa – and the solutions capture a considerable share (70-75% in some Middle East to some extent – is a natural next step for segments) of the domestic market. market dominance”, says Salman Iqbal of Softech Systems, “because of our similarities in regulatory BackConnect™ – Softech’s flagship product – provides requirements and systems, and the overall level of a range of offerings, such as a complete back-office as development of their capital markets. The confluence well as front-office Internet trading functionality with of engagement size or the ability to pay, and the need order management capability, equity and custody for customisation to meet regulatory needs create a services, comprehensive exposure and authority ‘sweet spot’ that is quite attuned to where Pakistani control, and is installed at over 45 clients across the companies have sought to operate on.” Softech enjoys country. Other products, such as, AssetConnect™, a strong position in Ghana with several deployments. InvestConnect™, CommodityConnect™, and Fund- Many companies have explored markets in Nigeria, Connect™ complete the entire range of capital Kenya, Saudi Arabia, UAE, and Bahrain, etc. markets products. On the whole, Softech’s products are used by clients with a cumulative $2 billion under “National Investment Trust (NIT) has been running the management, including the largest, National AssetConnect system for over a year, at NIT’s head Investment Trust (NIT) (PK Rs. 80 billion) with 18 branches office and its fifteen online branches, maintaining folios and several ATM redeem units. of more than 57,000 units holders with a portfolio size of about Rs 80 billion. Softech Systems has supported us Sidat Hyder Morshed Associates (SHMA) also offers ably, and responded to our operational and software for the asset management and mutual funds customization requirements, and we are satisfied with industries with its iPAMs and Capella solutions their product, service and expertise in this domain” respectively. While Softech enjoys a market dominant Chairman and President, NIT position in the capital markets, Sidat Hyder Morshed Associates (SHMA) enjoys a similar position in the insurance industry. SHMA’s suite of insurance solutions Core banking systems and banking applications spans the entire continuum of general (GiS), individual life (iLAS), group life, and health sub-sectors. With Core banking systems and banking applications is near-market dominance in Pakistan, and considerable another area where the local demand has created an success in the Middle East and North Africa (MENA) industry specialisation. Here, though, unlike capital region (such as Zimbabwe, Lebanon, Syria, and UAE), markets and payment systems, the industry players SHMA hopes to make a massive push for consolidation have, in recent times, found themselves being in the Middle East, and new market entry in Europe and threatened by the onslaught of international the Asia–Pacific region. SHMA also has a market competition. Many have developed core banking leading position in ERP software for the financial applications for the consumption of the domestic and services sector – with its own financials and human regional markets. Autosoft Dynamics and PIBAS are capital management modules – that boasts the largest among the oldest players in this segment. Autosoft’s enterprise applications installed base in Pakistan. Autobanker™ and PIBAS’ CORE™ have had a number of deployments in the small-to-medium-sized market segments. SHMA also has a Bank Essential™ core banking system. A number of small local banks have also developed in-house core banking applications – some using innovative open source platforms – for greater cost savings and flexibility. The last decade has witnessed a boom in core banking solutions in the domestic market, with a number of large and medium-sized banks spending millions of dollars on licensing and deployments alone. Figure 4: Dubai International Financial Centre 06
  • 7. According to one estimate, upwards of $100 million a channels such as mobiles, the Internet, and telephone year has been spent over a period of several years by banking very attractive and receptive to their offerings. the domestic banking sector, with the four largest A number of products stand out in this category. These banks spending between $10-15 million per annum include Alchemy’s Risk Manager (BASEL II compliance); each.11 The majority of these deployments have gone Avanza’s Ambit (Internet banking) and Unison (contact to large international vendors such as Teminos, Misys, centre); Autosoft Dynamics’ iBanker (Islamic banking); Symbols, and others, and the local vendors have been THKS’ GraviDesk (IT service manager), AuditStream unable to compete in the large banks’ segment. (audit), and Vertex (compliance); and PIBAS’ Shariah However, deployment is where the local companies (Islamic finance), and SAML (anti-money laundering), have a clear advantage. Sadia Khan points to the etc. deployment of AutoBanker at 70 branches of Prime Bank in 24 weeks as a clear indication of the capability Pakistan’s financial services technology industry stands that exists locally. Many deployments by international today at a potential inflexion point in its history. A vendors have been botched, and taken much longer number of positive developments, namely, greater than planned wasting millions of dollars of shareholders‘ specialisation within particular sub-sector niches, a wealth. conscious attempt to target MENA and open up Asia-Pacific markets, and a culture of out-innovating The local vendors seem stuck in a cyclical “chicken competitors in a select number of small market and egg” dilemma. Clearly, there is room for creating a segments can position the industry to weather the more level playing field for Pakistani companies in this storm brought together by the broader global financial important market segment through proper regulation crisis, and position itself for a renewal. and public policy, as there is room for the local vendors to upgrade their capabilities through better A partnership between key industry leaders, users of partnerships, and collaboration with more established financial services technology, industry associations global players. They have also tended to focus on (such as P@SHA), Special Interest Groups (SIGs), and small-sized banks, where their systems seem to meet important government entities, such as the Pakistan the clients’ needs very well. They have also found the Software Board (PSEB), the State Bank of Pakistan (SBP) market for specialist and banking applications, such as and others can prove instrumental in bringing about Shariah-compliant modules, treasury modules, renewal and continued prosperity in the industry. microfinance modules, as well as alternate delivery PRODUCT GROUP PRODUCT FRANCHISE Leasing and Financing NetSol Financial Suite (NFS) and Leasesoft by NetSol BackConnect, Asset Connect, FundConnect by Softech Financial and Capital Markets iPAMS and Capella by SHMA Exchange Plus by Kalsoft Payment Systems IRIS and Phoenix payment and switching system by TPS Rendezvous, Nimbus, and Vision systems by Avanza Solutions AutoBanker by Autosoft Dynamics Core Banking Systems PIBAS Core By PIBAS Bank Essential by SHMA Vortex by Kalsoft iBanker Islamic Banking Module by Autosoft Dynamics Risk Manager by Alchemy Technologies Specialist Banking Solutions ADAMS Treasury Automation System by Autosoft Dynamics Ambit Internet Banking System by Avanza Mixit OMS (Order Management System) by Mixit Real Time Trading and FIX Connectivity Mixit FIX Network (Global FIX Connectivity Network) by Mixit ERP Financials and Human Capital Management (HCM) by SHMA AuditStream (audit) and Vertex (compliance) by THK Solutions Audit and Compliance SAML anti-money laundering solution by PIBAS Support Solutions GraviDesk IT service manager by THK Solutions Unison contact centre management by Avanza Insurance GiS (General), iLAS (individual life), and GroupLife by SHMA Table 2: A Partial List of Leading Financial Services Technology Products of Pakistani Companies (Source: Technomics’ Compilation) ancial Netsol Fin nect™ Suite™ BackCon IRIS™ AutoBan ker™ OMS™ GiS™ MIXIT Figure 5: Some of the Leading Products in Key Sectors 07
  • 8. Pakistan Software Export Board (PSEB) Pakistan Software Houses Association (P@SHA)) 2nd Floor, Evacuee Trust Complex Suite 310, Business Centre Aga Khan Road, F-5 Block 6, PECHS, Karachi, Pakistan Islamabad, Pakistan Telephone: +92 21 3541 8121 and +92 21 3430 4796 Telephone: +92 51 111 333 666 and +92 51 9204074 Contact: Jehan Ara, President E-mail: mkt@pseb.org.pk E-mail: president@pasha.org.pk PSEB is the apex body created by the Government of P@SHA is the representative association for Pakistan’s Pakistan (GOP) within the Ministry of IT and Telecom IT and IT-enabled services industry. It is a platform for (MOITT) and charged with promoting Pakistan’s promoting, protecting and developing the software exports from IT and IT-enabled Services (ITES) industry. industry in Pakistan. It provides a focal point of PSEB does this by hosting and supporting foreign representation to a variety of outside agencies, finds delegations to conferences and events, match- ways to tackle issues confronting member making and networking of Pakistani companies with companies, and provides advocacy for the foreign partners and clients, and supporting interna- advancement of Pakistan’s IT industry. tional marketing and image-building activities. To learn more about Pakistan’s IT industry, please To learn more about Pakistan’s IT industry, please visit visit P@SHA’s website at http://www.pasha.org.pk the Industry Portal at http://www.IT.org.pk Disclaimer: This document is prepared by Technomics International’s Brand Intellect™ Service for the Pakistan Software Export Board (PSEB). It provides factual assessment and “best judgement” analysis of a dynamic and fast-changing industry. It is not intended as a sole means of advice for making investment decisions, and neither PSEB nor its Technomics International Ltd consultant assumes any responsibility for the same. 93 Century Court Woking, GU21 6DR References: United Kingdom 1. McKinsey & Co., Sustaining New York and United States Telephone: +44 1483 901916 Financial Services Leadership, 2008 Fax: +44 1483 901925 2. Financial Services RoundTable, Financial Services Fact- book, 2011, p2. E-mail: fp@technomics-international.com 3. Gartner Inc., Gartner Says Worldwide Vertical Market IT Spending Will Be Flat in 2009, available at: Technomics International is a boutique strategy, 4. http://www.gartner.com/it/page.jsp?id=893512 policy, and media advisory company. Technomics http://www.reuters.com/article/2010/10/18/us-gartner- Media's Brand Intellect™ Services provide a unique itspending-idUSTRE69H3FW20101018 approach to creating differential brand identities for 5. McKinsey & Co., 2008 national, regional, and sectoral clients. Brand 6. PriceWaterhouse Coopers, “Banking in 2050: How big will Intellect™ delivers bespoke brand marketing the emerging markets get?”, 2008 7. PriceWaterhouse Coopers, “The World in 2050: Beyond the campaigns based on strategic thought leadership BRICs – a broader look at emerging market growth and specialist marketing collateral. prospects”, 2008 8. McKinsey & Co., 2008 9. PSEB, Pakistan IT Market Assessment, 2010 10. Husain, Ishrat, Financial Sector Regulation in Pakistan, State Bank of Pakistan (SBP), undated 11. PSEB, 2010 08