This document advertises a seminar based on a bestselling book about managing difficult people. The seminar, delivered by Alan Fairweather, teaches skills to identify and understand challenging behaviors and how to manage them. Attendees will learn proven strategies for success, such as using the Six Programs of Behaviour, to better handle difficult customers, colleagues, staff, and bosses.

1. HOW TO MANAGE
DIFFICULT PEOPLE
A new seminar based on the bestselling book.
Dealing with difficult customers, colleagues,
uncooperative staff, or a manipulative boss – is a
challenge many people face on a day-to-day basis.
People in business are now under extreme pressure to
make things happen, get more sales and turn a profit.
This constant pressure or fear can make people difficult
to deal with.
This seminar will give you the skills to identify and
understand awkward and challenging behaviors and
how to manage them. Delivered by Alan Fairweather in workshop format
over a day or half-day; or as keynote presentation at your next conference,
or staff development day.
Learn how to deal
with difficult
customers
You will discover
how to deal with
staff problems
Your self-
confidence will
increase
You will learn
proven
Strategies for
Success
Use the Six
Programs of
Behaviour
ALAN FAIRWEATHER
INTERNATIONAL
Seminars Worldwide
www.themotivationdocotor.com
To book - email now
alan@managedifficult people.com
Phone
+44 (0) 7506 578306