Motivational management, raising morale and generating enthusiasm; these are some of the challenges faced by Managers on a day-to-day basis. This masterclass will show you how to do it

1. Discover How to Build a Self-Motivated Team.
Motivational Management Masterclass
Overview
Motivational management, raising morale and generating enthusiasm;
these are some of the challenges faced by Managers on a day-to-day
basis. This is over and above all the other business decisions that you
need to make.
Customers nowadays have greater expectations of products and services,
and a greater choice of who they will do business with and spend their
money.
Continuing research tell us that customers don’t make decisions based
solely on the quality of the product, the core service, or the price.
The quality of the product and the overall services offered are still
important to them.
But more important is the overall relationship with the organization and
the people who work in the organization.
It’s about the people
Research by the Gallup Organization and others, shows that engaged
employees are more productive. They are more profitable, more
customer-focused, safer, and more likely to withstand temptations to
leave.
The best-performing organizations know that an employee engagement
improvement strategy will help them win in the marketplace.
Customer service training is a waste of time unless managers, supervisors
and team leaders are trained to motivate and coach their staff when they
return to the workplace

2. You need to experience the training undergone by your staff and then
support the training outcomes by daily on the job coaching.
You need to spend quality time with your staff, walking the job, listening
and observing interactions with customers, either face to face or on the
telephone.
When you see or hear something you do like, you need to tell the team
member about it. When you see or hear something you don’t like, you
need to tell the team member about it and coach them.
How to do it
This highly interactive workshop will develop the talents of Managers
helping them to build a happy, highly motivated and engaged team.
This will make a positive contribution to customer service, and resultantly
increase sales and profits.
What you will have learned by the end of this masterclass
1. To define the role of a manager to include coaching and
development
2. To develop mutual trust through coaching
3. To empower staff
4. To develop skills in giving feedback
5. To develop skills in describing performance
6. Help staff get what they want, and build a happy and engaged team
How you will benefit
1. Reduced absence from work, reduced staff turnover and the time
spent resolving staff issues
2. Less day to day problems with difficult staff members
3. A highly motivated team who make a positive contribution to the
business
How you will learn
1. Understanding your job - Identifying the responsibilities of a
manager and coach. Leading to an understanding of the benefits of
coaching for the manager in achieving their objectives.

3. 2. The Human/Business Plan – Identifying human needs that need
to be satisfied when dealing with an employee. This ensures a
smooth transition into the business objectives that need to be
resolved.
3. Developing a feedback/coaching plan – How, when and where
to deliver feedback. Developing the understanding that feedback
and coaching takes place, as and when employee behaviour is seen,
heard or has been reported.
4. The Pygmalion Effect in management – Becoming a positive
Pygmalion Manager. The way managers treat their employees is
subtly influenced by what they expect from them.
5. Some Words Are Better Than Others – Words to use and some
to avoid. Certain words can ‘trigger’ a negative reaction in the
employee and should be avoided.
6. Acknowledgement - How each of us gives, takes and processes
acknowledgement. A human’s need for acknowledgement is so
strong that they will sometimes behave badly to get that
acknowledgement.
7. Describing effective and ineffective behaviour – How to
describe performance be it good or not so good. The use of
descriptive words being very important to ensure understanding and
commitment from the employee.
8. Your impact on your team – How they see it, how you see it, and
how it is. Since these differences can interfere with communication,
it is important to consider them when giving feedback to
employees.
9. How to give Confirming and Productive feedback – Ten steps
you need to take to ensure that feedback and coaching is effective.
10. Principles of motivation in the workplace - Identifying
what motivates people at work. How to build a self-motivating
team.

4. How it works
The program is run in workshop fashion. It is highly
interactive, with team exercises, group discussion
and skill practice. Participants are encouraged to
raise real life situations and discuss the challenges
they face. The program is fun and inspirational!
Participants will complete a personal action plan to
be used, after the workshop, on a day to day basis.
Ideally this is a two-day workshop, however there is also a one-day
version. The themes of this workshop can also be delivered at your next
conference or staff development day.
And if you prefer to run the workshop yourself, modules and materials
can be provided
Your workshop leader
Alan Fairweather, The Motivation Doctor, is an International Speaker and
Successful Author.
Alan did the job of a manager in four different organisations, over 15
successful years.
He knows the real challenges that managers face every day, motivating
their teams, satisfying customers and delivering business results.
He formed his speaking business in 1993 and runs seminars and
workshops in the UK, US, Europe, Middle East, Singapore, Vietnam,
Indonesia and the Philippines.
Books
He is the author of three books including:
How to be a Motivational Manager
How to Manage Difficult People
How to Make Sales When You Don’t
Like Selling
Available from Amazon and booksellers worldwide
You can reach him by email at: alan@themotivationdoctor.com

5. Or by phone at: +44 (0) 1383 306 391
Mobile: +44 (0) 7506 578 306