SQ: Unlike journalists, we’re not neutral. Use our skills and knowledge to advance the organization. Organizations include Nike, Children’s Hospital, B.U, the Red Sox, Greenpeace, the White House, and young talented rock bands…you’ve never heard of…but might someday…
SQ: Organizations cannot succeed without the cooperation of key groups. – Publics or Stakeholders. We have to EARN cooperation. Peter Maister: The key to success as a professional (and in life) is to get the people upon whom your success depends to WANT to give you what you need to succees.
SQ Key to effective PR (as all communication) is understanding the audience. Most people assume we send info out. We also bring information back to the org. Goal: Two-way symmetric – alignment Can’t fool public. Mistrust; actions/words
SQ ( Slides transition) As I mentioned, every organization depends on publics….groups of people who can make or break… One foot in and one foot out Examples of stakeholders…?
SQ Here’s the ideal. Complete alignment.
SQ Here’s an organiztaion that’s out of whack with it stakeholders. Maybe Enron.
SQ (Not all opinions are equal.) Two step flow theory of persuasion. Journalist, analysts, talking heads, neighbors, bloggers, “people like me” Bernays – “Big think” - Architects – Bookshelves – Books Mack Trucks – highway building