1. STEVEN KEITH SMITH
4111 N Drink Water Blvd E301 Scottsdale Az 85251 • stevenkeithsmith729@gmail.com • 424.832.6716
DIRECTOR OF INFORMATION TECHNOLOGY
Seasoned technology strategist with accomplished career of delivering powerful business solutions
Farsighted leadership expertly applied to envisioning, architecting, and deploying reliable, secure, and cost -
aligned infrastructures to meet complex demands of pre-IPO startups, as well as Fortune 5 enterprises. Effectively
combine in-depth understanding of technology, strong team leadership, comprehensive project planning, and
keen financial acumen to orchestrate 24x7x365 worldwide mission critical data centers/production support
operations. Decisive change agent, proficient in translating technical concepts; formulating and presenting clear
strategies, solutions, and roadmaps; and controlling multimillion-dollar budgets to deliver positive results. Skilled
at developing and mentoring staff for advancement and building consensus among cross-functional, multicultural,
and international teams.
HIGHLIGHTS OF TECHNICAL LEADERSHIP
● Medical, Aerospace & Financial Industry
Expertise
● Global IT & International Data Center Operations
● Innovative Infrastructure / Security Solutions
● Cloud Computing / Virtualization Initiatives
● Stakeholder Relations / C-level Presentations
● Key Vendor Relations / Persuasive Negotiations
● Operational & Service Excellence
● Change Leadership / Process Improvement
● Large-scale Project Oversight / Reporting
● Multimillion-dollar Budget Planning & Admin
● Cost Avoidance & Reduction Strategies
● Team Leadership, Development & Mentoring
● Performance Metrics / Reporting
● Regulatory Compliance / Quality Assurance
● Application Development/WEB Hosting
PROFESSIONAL EXPERIENCE
THE TRIUMPH GROUP – PRECISION COMPONENTS DIVISION TEMPE AZ
PROVIDE EXECUTIVE IT LEADERSHIP FOR 1.2 BILLION DOLLAR DIVISION FOCUSED ON GLOBAL MANUFACTURING, AND
ENGINEERING OF AIRPLANES. MANUFACTURING AND OFFICE LOCATIONS INCLUDE BEIJING CHINA, HAMBURG GERMANY,
TOULOUSE FRANCE, ST. NAZAIRE FRANCE, MEXICALI MEXICO, ZACATECAS MEXICO, THAILAND AND MANY US BASED
LOCATIONS.
DIVISION DIRECTOR OF INFORMATION TECHNOLOGY 2013 TO PRESENT
Responsible for IT Operations, future IT vision and strategy. Including ERP/MRP, workflow, applications,
programming, applications development, infrastructure, operations, support, service desk, data bases, phone
systems, LAN/WAN, data center, cloud portfolio, and connectivity.
Staff of 35 system administrators, programmers, project managers, system architects, and service desk team in
multiple countries and time zones. Supporting Office 365, Skype, AWS, and many other cloud based vendors, in
a virtualized hybrid environment. Current IT Budget approximately 24 million dollars annually.
ST. JUDE MEDICAL – CARDIAC RHYTHM MANAGEMENT DIVISION (CRMD), Los Angeles, CA
Provided executive vision, leadership, and direction for $4.6B division of leading Fortune 500 enterprise focused
on design, manufacture, and sales of pace makers, defibulators, and connectivity to implanted devices.
2. Global IT Operations Director, 2003 to 2012
Foresaw, devised, and executed forward-looking business plans and technical solutions to meet high growth
operational demands and provision 7x24x365 support with limited resources for 10,500 globally dispersed users.
Held fiscal accountability for three budgets totaling $40M+. Oversaw mission critical systems and support services
for multiple US/OUS manufacturing, production, and test virtualization facilities, data centers, and connectivity
offerings. Selected, trained, developed, mentored, and evaluated, 80+ technical professionals to build agile, high-
performance team. Established and reported on performance metrics. Liaised with vendors; negotiated multi-
year/million-dollar contracts. Presented recommendations and solutions to executives.
Team Leadership
▪ Ensured maximum uptime for hundreds of thousands of international patients, doctors, clinics, and
hospitals, while spearheading rollout and 7X24 support for all CRMD sites and aspects of multi-tiered
Web-based, customer-facing medical device connectivity in 140+ countries across all continents.
▪ Created tactical initiatives and directed infrastructure team in monitoring and maintaining 2,000 plus
servers, all networks, routers, firewalls, load balancers, 500TB of storage, backups, security, and
messaging systems across multiple data centers.
▪ Developed innovative plans and guided database team in maintaining, installing, configuring, sizing,
securing, tuning, supporting, assessing, and improving 400 Oracle and 500+ SQL server databases.
▪ Supervised and coached telecom team in supplying voice and mobile data communication services to
support 175 NEC, Cisco, and wireless broadband devices and mobility for 1100 BlackBerry and Apple
iPhones, as well as facilitate handling of 16,000+ calls per week.
▪ Established and enforced robust security, data storage and backup, and disaster recovery (DR) policies
and procedures; oversaw and motivated client services team in completing all facets of desk/laptop
maintenance, support, and user training activities for 10,000 plus laptop and desktop computers, 11
video conferencing rooms, as well as any other audio/visual (AV) needs.
Fiscal Leadership
▪ Held accountability for $24M annual IT CRM Division operations budget, $15M annual budget for global
connectivity function, and $7M budget earmarked for California-based research facility IT operations.
▪ Slashed annual operation budget by more than $1.5M when faced with corporate challenges to cut back
spending.
▪ Decreased average per server cost from ~$26K to ~$4K for 2000+ plus file servers and averted
estimated $9M expenditure in data center procurement costs by winning approval to enact pioneering
“virtualize first” policy and carrying out plan to virtualize 90% of CRM Division.
▪ Lowered cost of connectivity application related telecom service from .08 to .024 cents/minute through
complex, lengthy, and collaborative vendor negotiations which produced exponential five-year savings
of $18M.
Selected Projects
▪ Reduced data center growth, employee (FTE) per server workload, and global clustering costs while
boosting flexibility, speeding time-to-market, and elevating customer satisfaction by implementing multi-
site cloud roadmap and strategy.
▪ Improved team collaboration; accelerated time-to-market; cut travel expenses; and avoided production
outage costs in offshore manufacturing environments through companywide rollout of global tele-
presence solution.
▪ Piloted IT portion of implementation and support for ISO 14001 and 27001 certifications; ensured
compliance with FDA, HIPPA, SOX, and TUV standards by working closely with IT security and
regulatory compliance teams.
3. ▪ Orchestrated construction and operation of multiple data centers globally, including build out of three
data centers and simultaneous moving of others; planned and launched first “green” data center.
▪ Supervised build outs and infrastructure installations for manufacturing and engineering facilities, as
well as two high-density data centers, in various global locations, such as Aricebo, Puerto Rico (250,000
sq. ft.), Panang Malaysia (1,000,000 sq. ft.), and Sunnyvale California (300,000 sq. ft.).
▪ Streamlined operations by instituting use of global change control, outage reporting, post mortem
reviews, root cause analysis processes and strategies, including forms and documentation for each.
CORIO, INC. – TECHNICAL SERVICES DIVISION, Los Angeles, CA (Acquired by IBM in 2005)
Designed, built, and managed numerous primary production and DR systems for use in high-transactional Web
environments for world’s largest application service provider (ASP) of ERP, HR, and CRM solutions.
Senior Manager – Data Center Operations Linux/Unix Systems Engineering, 1999 to 2003
Directed staff of 13 system engineers supporting seven data centers located nationwide. Controlled $15M annual
budget; liaised and negotiated with all vendors, including collocations facilities. Managed implementation and
provided operational support for all storage devices, SAN and NAS, Linux and Unix systems, as well as backup
operations. Supplied internal and external full service hosting services for many e-commerce applications and
multiple customer-facing Websites and B2B applications.
▪ Enabled United Nations to print checks live in 147 countries by architecting, planning, and deploying
infrastructure portions of largest PeopleSoft ERP system installation in world, including 157 servers for
primary production and 132 servers for disaster recovery (DR) site.
▪ Led team in completing DR infrastructure build outs for 80 companies; managed and implemented
architecture and production operations for more than 100 ERP systems, including Oracle, PeopleSoft,
and SAP production, test, and development environments supporting many well-known Global Fortune
500 companies, such as VISA International, AMEX, Excite, and Yahoo.com.
▪ Guided team in integrating five new data centers into support infrastructure following major hosting
service acquisition.
▪ Dramatically increased system uptime by standardizing processes across data centers; enforcing
change control and root cause analysis; implementing uniform build process; instituting final build test
scripts; and ensuring servers were fully tested before release into production environment.
▪ Raised project completion deadline rate from 49% to 100% within one year by setting up communication
meetings and reviews with all stakeholders; creating overall architectural design for new systems;
standardizing capacity planning in all seven data centers; regimenting processes; and developing
roadmaps for new tool implementation with vendors, customers, and engineering staff.
EARLY CAREER SUCCESS
Senior Network Architect (2 years) • Bank of America, Concord, CA
Served as part of an elite 16-member team tasked with architecting all corporate computer networks. Collaborated
on design and implementation of Windows-based networks from conception through to activation. Architected
official backup and recovery strategy for more than 384,000 Windows NT servers.
Senior IT Managing Consultant (3 years) • Data Systems Connectors, Inc. (DSCI), Santa Clara, CA (Acquired
by Corio in 1998)
Specialized in partnering with C-level executives during crucial phases of pre-and post-initial public offerings
(IPOs) to establish solid foundations and scalable infrastructures that enabled successful future growth.
4. TECHNICAL PROFICIENCIES
Platforms: Windows, SQL Servers, Linux, UNIX, Oracle, NetApp, EMC, IBM, HP, VMware, Sun, Hitachi
Tools: ERP, SAP, Oracle, Siebel, Peoplesoft, Commerce One, Symantec Antivirus & Security,
Legato, Veritas Backup, Omni, Microsoft Project, Office Suite (Word, Excel, Outlook,
PowerPoint), AWS, Office 365, BAAN, Syteline, Epicor
Networking: LAN/WAN/MAN, Cisco and other routers, switches, firewalls, and cabling
Specialties: Cloud Computing & Virtualization, Data Center Layout & Design, Solutions Architecture,
Hardware & Software Installation, Server Builds, Central/Data Storage, System Configuration,
Databases, System Security & Data Protection, Risk Management, Data Backup, Business
Continuity, Disaster Recovery Plans, Networking Principles & Administration
EDUCATION AND PROFESSIONAL TRAINING
Computer Science Diploma – TECHNICAL TRAINING CENTER, San Jose Ca
Professional Certifications and Development
ITIL v2 / v3 Foundation Certification
Certificate in Leadership and Various Other Training Courses
University of Virginia, Darden School of Business
Two-year Business School Diploma
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