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Topic 2: Communication
Communication and interaction are essential elements
of a successful online course. One of the most common
complaints is that the facilitator did not have a
presence.
From the first time you meet a participant (offline or
online), it is important for them to perceive you as safe
and supportive rather than unavailable or disengaged.
Your pro-active engagement with
participants is essential. This is
especially true since many participants
may be new to online learning and
feeling nervous and afraid of appearing
to be incompetent.

1
Topic 2: Communication
Due to the differences in ways to communicate in
face-to-face and online courses, it is important for
facilitators to pay special attention to:
• clarity regarding expectations and
participation
• compensation for interpersonal
connections and reinforcements
• motivating participants
• promotion of social interaction
• encouragement of reflection
2
Topic 2: Communication
Think about your response to the following:
• Review this lesson, paying special attention to the
Communication topic. Which aspects of facilitation will
you have to adapt?
Specific suggestions will be covered in this tutorial.

3

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Facilitating Moodle Courses Topic 2

  • 1. Topic 2: Communication Communication and interaction are essential elements of a successful online course. One of the most common complaints is that the facilitator did not have a presence. From the first time you meet a participant (offline or online), it is important for them to perceive you as safe and supportive rather than unavailable or disengaged. Your pro-active engagement with participants is essential. This is especially true since many participants may be new to online learning and feeling nervous and afraid of appearing to be incompetent. 1
  • 2. Topic 2: Communication Due to the differences in ways to communicate in face-to-face and online courses, it is important for facilitators to pay special attention to: • clarity regarding expectations and participation • compensation for interpersonal connections and reinforcements • motivating participants • promotion of social interaction • encouragement of reflection 2
  • 3. Topic 2: Communication Think about your response to the following: • Review this lesson, paying special attention to the Communication topic. Which aspects of facilitation will you have to adapt? Specific suggestions will be covered in this tutorial. 3