This document outlines an agenda for a Design Thinking workshop held on April 15th and 18th, 2011. The workshop was facilitated by Steven Tseng and aimed to teach participants about Design Thinking's process and application through hands-on experience. The workshop covered three phases - Hear, Create, and Deliver - using various tools and methods like observation, brainstorming, prototyping and testing to move from understanding user needs to developing and implementing solutions.

1. DESIGNI THINKING
U X P
ser e perience nnovation rocess workshop I
15, 18 April 2011
Steven Tseng, ASUS
Lean Management Consultant Team

2. 從 UXIP workshop 的實際體驗中，
學習 Design Thinking 的操作與應用
objective

3. After the workshop,
you will learn …

4. Design
Thinking

5. Method
H Hear C Create D Deliver
Abstract
Abstract
Opportunities
Themes
Solutions
Time
Stories
Concrete
Concrete
Prototypes
Observation Implementation Plan

6. Tools
design challenge
interview share-and-capture insight
observation
A day of life
grouping
Shadowing
synthesis co-design Point-of-View
empathy brainstorming
beginner’s mind
storytelling need
prototyping Empathy

7. agenda
Introduction Phase 2: Create
Phase 1: Hear Phase 3: Deliver
15 April 18 April
10:00 am - 6:00 pm 1:00 pm - 7:00 pm

8. Steven Tseng
Innovator and Facilitator
Design Thinker
UXIP Facilitator
Service Designer
Six Sigma Black Belt

9. HEAR
● Observe ● Engage ● Define

10. Create
● Ideate ● Prototype ● Develop

11. Deliver
● Test Model Implement
● ●