5. Steve Henri Devos - Oh Chic 5
SECRET ENVEL
Why not give
YOUR CUSTOMERS
6. Steve Henri Devos - Oh Chic 6
It’s a game!
We all love it.
What is the one thing that makes
everyone curious?
The questions about
Unknown/Unseen/Hidden.
The question is:
would you go back to know?
Do you want to know the Secret?
It’s exciting!!
9. Steve Henri Devos - Oh Chic 9
Client is in De Refter
They have just
asked for the bill
Is the total
bill less than
400RMB?
Total bill
between 401
and 1000RMB?
Total bill
more than
1001RMB?
10. Steve Henri Devos - Oh Chic 10
Hi my name is Sophie and I have the pleasure to
give you your Secret Envelop. Don’t open it now!
You have 30 days to redeem the gift. Yes, there is a
gift inside. Here are 5 envelopes and you can
choose 1.
However…
Your bill is 380 RMB for the moment. If you want
you could have one more consumption and then I
can give you the Secret Envelope Number 2.
The prizes are a lot better that Secret Envelope
Number 3!
What do you think? (Wait for the answer…)
Next time you come to De Refter we will open your
gift together.
Upselling time!!
11. Steve Henri Devos - Oh Chic 11
This should be filled in
by the customer.
WeChat should be
added directly to the
Secret Envelop WeChat
group. Here we should
post all pictures and
promotions. 1 post per
week. If the client want
they can leave the
Secret Envelope at De
Refter. We will send
them a reminder on
WeChat.
The date should be filled in
by the waiter/manager. The
date that should be filled in
is the actual date +30 days.
Example: today is the 6th of
may 2016. Then we should
fill in the 6th of June 2016.
40% or more will not
redeem on time, however
more than 20% will come
again to try again…
This will
define what
they can
win.
15 to 20% will open the
envelop because we
are telling them not to
open…
12. Steve Henri Devos - Oh Chic 12
More addresses to add
to our database.
Important:
-We want the Customer to be back withing the next 30 days.
-The Customer can only redeem his gift on Monday, Tuesdays
or Wednesday. We want to fill the De Refter on days that
there is less business
-Envelop should only be opened at the end of their visit.
Customer can
redeem in Beijing or
Shanghai
14. Steve Henri Devos - Oh Chic 14
- Free Bottle opener
- 10% Discount on your food
- 5% Discount on beverage
- 1 Free Ludwig glass
- 1 Free Palm (33CL)
- Main Prize:
25% discount total bill
- Free Bottle opener
- 2 Free Shooters
- 15% Discount on your food
- 10% Discount on beverage
- 25% Discount total bill
- Main Prize:
50% discount total bill
- Free Bottle opener
- 4 Free Shooters
- 25% Discount on your food
- 15% Discount on beverage
- 30% Discount total bill
- Main Prize:
75% discount total bill
To make it more exiting they can
give the envelope back and
exchange for two Secret envelopes
Number 3.