AVOXI's Smart QUEUE is an online virtual contact center that provides a fast way to start a contact center phone system and an easy way to run and maintain one.

1. A publication of
AVOXI.com
GETTING STARTED

2. Welcome to AVOXI………………….….…...........3
Getting Started With SMART QUEUE…............5
Getting Familiar With Your First Bill….................9
Frequently Asked Questions…..........................11
Customer Support Portal…...............................13
Connect With Us…............................................15
TABLE OF CONTENTS:

3. Make the most of your SMART Queue experience. Read our welcome package
to learn how to easily access and unlock advanced features such as real-time
reporting and listen to recordings as well as how to read your bill.
Page 3
Welcome to AVOXI

4. GETTING STARTED
WITH SMART QUEUE
Page 4

5. User Login
GETTING STARTED
WITH SMART QUEUE
Page 5
On the login page, enter the credentials that we will provide to access your
SMART QUEUE Admin Panel! You may also visit http://avoxi.com/avoxi-
customer-login/ and select the Smart Queue login as shown above!
User Login

6. Page 6
Listen to Recordings
Once you login, go to quick activity reports, select the time range you would
like to examine.
Listen to Recordings
Click On Magnify Glass
Click on magnify glass next to
the call you would like to
listen to. Start listening to
recordings instantly.

7. Page 6
Run Reports
Once you login, go to quick activity reports, select the time range you would
like to examine.
Run Reports
Select the date range you
would like to view in your
detailed report.
View all reports or select
which reports you would like
to view, such as answered
calls, agents on queue, IVR
selection, and so much more.
Date Range
Select Your Report

8. Page 7
Live Reporting
On the login page, go to real-time reports, select “start realtime monitoring,
and watch the calls come in live.
Live Reporting
Real-time birds eye view of incoming calls. Easily export detail reports for
further analysis and optimization with your team.
Detail reports.

9. GETTING FAMILIAR
WITH YOUR FIRST BILL.
Page 8

10. Page 9
GETTING FAMILIAR
WITH YOUR FIRST BILL.

11. FAQ
FREQUENTLY ASKED QUESTIONS
Page 10
?

12. Page 11
Frequently asked questions allow you to
quickly trouble shoot and diagnose problems.
How do I log in to my Smart Queue
customer portal?
For step by step instructions on logging in to your Smart Queue
customer portal, please follow these steps: How to Log into Smart
Queue Guide
How can I obtain or save a call recording from
a specific call?
How can I monitor my agents in real time (Live
Monitoring feature)?
For assistance on obtaining your call recordings in Smart Queue,
please download this guide:Obtaining Call Recordings Guide
To access living monitoring in Smart Queue, please follow the steps
provided in this guide: LiveMonitoringGuide
Frequently Asked Questions
Quickly find, diagnose, and trouble shoot problems.
FAQ

13. CONNECT WITH US
CALL US. WE SPEAK YOUR LANGUAGE!
Page 12

14. Page 13
CONNECT WITH US
Customer Support Portal
Easily log your support or service request

15. Page 15
Support@AVOXI.com
+1 770 937 9735