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NO	
  NONSENSE	
  
Marke+ng	
  for	
  Small	
  Businesses	
  
Steve	
  Revill,	
  Partner	
  –	
  Posi1ve	
  Momentum	
  
But	
  first…	
  
If	
  the	
  person	
  si9ng	
  next	
  to	
  
you	
  gave	
  you	
  £1,000	
  to	
  
spend	
  on	
  ‘Marke1ng’,	
  what	
  
would	
  you	
  spend	
  it	
  on?	
  
Defini+on	
  

“The	
  management	
  
process	
  responsible	
  for	
  
iden5fying,	
  an5cipa5ng	
  	
  
and	
  sa5sfying	
  customer	
  
requirements	
  profitably.”	
  
The	
  Chartered	
  Ins1tute	
  of	
  Marke1ng	
  
…or	
  in	
  other	
  words…	
  

Fish	
  where	
  the	
  fish	
  are	
  	
  
Love	
  your	
  customers	
  
Stand	
  out	
  from	
  the	
  
crowd	
  
…or	
  in	
  other	
  words…	
  

Fish	
  where	
  the	
  fish	
  are	
  	
  
A	
  ‘typical’	
  buying	
  process	
  
Problem	
  recogni1on	
  
Informa1on	
  search	
  
Evalua1on	
  
Decision	
  
Ac1on	
  (sale)	
  
Where	
  are	
  your	
  customers	
  looking	
  for	
  
‘informa1on’	
  to	
  solve	
  their	
  ‘problems’?	
  
NO	
  NONSENSE	
  Marke0ng	
  for	
  Small	
  Businesses	
  

30/10/2013	
  
3	
  ways	
  to	
  get	
  found	
  
Content	
  
marke1ng	
  
Search	
  
engines	
  

Networking	
  
Be	
  where	
  
they	
  are	
  
looking	
  
3	
  ways	
  to	
  get	
  found	
  
Content	
  
marke1ng	
  
Search	
  
engines	
  

Networking	
  
Be	
  where	
  
they	
  are	
  
looking	
  
Search	
  engine	
  marke+ng	
  -­‐	
  defini+on	
  
“Promo0ng	
  an	
  organisa0on	
  through	
  
search	
  engines	
  to	
  meet	
  its	
  objec0ves	
  	
  
by	
  delivering	
  relevant	
  content	
  in	
  the	
  	
  
search	
  lis0ngs	
  for	
  searchers	
  and	
  
encouraging	
  them	
  to	
  click-­‐through	
  to	
  	
  
a	
  des0na0on	
  site.”	
  	
  
	
  

Dave	
  Chaffey	
  
…or	
  in	
  other	
  words…	
  
Understand	
  how	
  Google	
  helps	
  people	
  
find	
  what	
  they	
  are	
  looking	
  for…	
  
	
  
…including	
  your	
  business	
  exper5se	
  and	
  
help	
  with	
  solving	
  their	
  problems.	
  
It	
  started	
  with	
  a	
  click	
  
30/10/2013	
  
30/10/2013	
  
30/10/2013	
  
30/10/2013	
  
Experiment	
  to	
  get	
  the	
  balance	
  right	
  
PAY	
  PER	
  
CLICK	
  

Natural	
  
search	
  
(FREE)	
  
3	
  ways	
  to	
  get	
  found	
  
Content	
  
marke1ng	
  
Search	
  
engines	
  

Networking	
  
Be	
  where	
  
they	
  are	
  
looking	
  
Content	
  marke+ng	
  -­‐	
  defini+on	
  
“Content	
  marke0ng	
  is	
  a	
  marke0ng	
  technique	
  
of	
  crea0ng	
  and	
  distribu0ng	
  relevant	
  and	
  
valuable	
  content	
  to	
  aLract,	
  acquire,	
  and	
  
engage	
  a	
  clearly	
  defined	
  and	
  understood	
  
target	
  audience	
  –	
  with	
  the	
  objec0ve	
  of	
  
driving	
  profitable	
  customer	
  ac0on.”	
  	
  
Content	
  Marke0ng	
  Ins0tute	
  
…or	
  in	
  other	
  words…	
  
Write	
  stuff	
  your	
  poten5al	
  
customers	
  are	
  going	
  to	
  find	
  
interes5ng	
  and	
  useful	
  …	
  
	
  
...	
  so	
  they	
  find	
  you	
  when	
  they	
  
are	
  looking	
  for	
  answers	
  to	
  
their	
  problems.	
  
NO	
  NONSENSE	
  Marke0ng	
  for	
  Small	
  Businesses	
  

30/10/2013	
  
3	
  ways	
  to	
  get	
  found	
  
Content	
  
marke1ng	
  
Search	
  
engines	
  

Networking	
  
Be	
  where	
  
they	
  are	
  
looking	
  
What	
  is	
  the	
  first	
  word	
  	
  
that	
  comes	
  to	
  mind	
  when	
  
you	
  hear	
  the	
  word	
  
“networking”?	
  
30/10/2013	
  
 	
  	
  Be	
  more	
  

interested	
  
than	
  

interes1ng	
  
 	
  	
  Ask	
  more	
  

B.G.Q.’s	
  
Bloody	
  Good	
  Ques+ons!	
  
The	
  other	
  person	
  has	
  to	
  pause	
  
and	
  THINK	
  before	
  answering	
  

Showing	
  you	
  are	
  GENUINELY	
  interested	
  in	
  
them	
  and	
  their	
  business	
  
Ques+oning	
  Exercise	
  
…or	
  in	
  other	
  words…	
  

Love	
  your	
  customers	
  
Connect	
  
and	
  
engage	
  
Know	
  who	
  
they	
  are	
  

Know	
  how	
  
you’re	
  
doing	
  

Love	
  your	
  
customers	
  
NO	
  NONSENSE	
  Marke0ng	
  for	
  Small	
  Businesses	
  

30/10/2013	
  
Know	
  who	
  they	
  are	
  

What	
  sort	
  of	
  informa5on	
  
about	
  your	
  customers	
  should	
  
you	
  keep	
  a	
  record	
  of?	
  
Connect	
  and	
  engage	
  -­‐	
  newsleSers	
  
Connect	
  and	
  engage	
  –	
  social	
  media	
  

Listen	
  
Learn	
  
Speak	
  
Big	
  companies	
  get	
  it	
  wrong…	
  
Know	
  how	
  you’re	
  doing	
  
…or	
  in	
  other	
  words…	
  

Stand	
  out	
  from	
  the	
  
crowd	
  
Simon	
  Sinek	
  
●  Video	
  extract	
  from	
  TED	
  Talks	
  (removed)	
  
30/10/2013	
  
Inject	
  some	
  personality?	
  
Inject	
  some	
  personality?	
  
●  Will	
  it	
  blend	
  –	
  ipad	
  (video	
  removed)	
  

NO	
  NONSENSE	
  Marke0ng	
  for	
  Small	
  Businesses	
  

30/10/2013	
  
“Because	
  we’re	
  a	
  smaller	
  
company,	
  we’re	
  able	
  to	
  put	
  out	
  
something	
  edgy	
  and	
  fun.”	
  
Do	
  things	
  differently…	
  
No	
  nonsense	
  marke+ng	
  

Fish	
  where	
  the	
  fish	
  are	
  	
  
Love	
  your	
  customers	
  
Stand	
  out	
  from	
  the	
  
crowd	
  
NO	
  NONSENSE	
  Marke0ng	
  for	
  Small	
  Businesses	
  

30/10/2013	
  

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Federation of Small Businesses, Marketing Roadshow 2013 - Steve Revill

  • 1. NO  NONSENSE   Marke+ng  for  Small  Businesses   Steve  Revill,  Partner  –  Posi1ve  Momentum  
  • 2. But  first…   If  the  person  si9ng  next  to   you  gave  you  £1,000  to   spend  on  ‘Marke1ng’,  what   would  you  spend  it  on?  
  • 3. Defini+on   “The  management   process  responsible  for   iden5fying,  an5cipa5ng     and  sa5sfying  customer   requirements  profitably.”   The  Chartered  Ins1tute  of  Marke1ng  
  • 4. …or  in  other  words…   Fish  where  the  fish  are     Love  your  customers   Stand  out  from  the   crowd  
  • 5. …or  in  other  words…   Fish  where  the  fish  are    
  • 6. A  ‘typical’  buying  process   Problem  recogni1on   Informa1on  search   Evalua1on   Decision   Ac1on  (sale)  
  • 7.
  • 8. Where  are  your  customers  looking  for   ‘informa1on’  to  solve  their  ‘problems’?   NO  NONSENSE  Marke0ng  for  Small  Businesses   30/10/2013  
  • 9. 3  ways  to  get  found   Content   marke1ng   Search   engines   Networking   Be  where   they  are   looking  
  • 10. 3  ways  to  get  found   Content   marke1ng   Search   engines   Networking   Be  where   they  are   looking  
  • 11. Search  engine  marke+ng  -­‐  defini+on   “Promo0ng  an  organisa0on  through   search  engines  to  meet  its  objec0ves     by  delivering  relevant  content  in  the     search  lis0ngs  for  searchers  and   encouraging  them  to  click-­‐through  to     a  des0na0on  site.”       Dave  Chaffey  
  • 12. …or  in  other  words…   Understand  how  Google  helps  people   find  what  they  are  looking  for…     …including  your  business  exper5se  and   help  with  solving  their  problems.  
  • 13. It  started  with  a  click  
  • 16.
  • 18.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24. Experiment  to  get  the  balance  right   PAY  PER   CLICK   Natural   search   (FREE)  
  • 25. 3  ways  to  get  found   Content   marke1ng   Search   engines   Networking   Be  where   they  are   looking  
  • 26. Content  marke+ng  -­‐  defini+on   “Content  marke0ng  is  a  marke0ng  technique   of  crea0ng  and  distribu0ng  relevant  and   valuable  content  to  aLract,  acquire,  and   engage  a  clearly  defined  and  understood   target  audience  –  with  the  objec0ve  of   driving  profitable  customer  ac0on.”     Content  Marke0ng  Ins0tute  
  • 27. …or  in  other  words…   Write  stuff  your  poten5al   customers  are  going  to  find   interes5ng  and  useful  …     ...  so  they  find  you  when  they   are  looking  for  answers  to   their  problems.  
  • 28.
  • 29. NO  NONSENSE  Marke0ng  for  Small  Businesses   30/10/2013  
  • 30.
  • 31. 3  ways  to  get  found   Content   marke1ng   Search   engines   Networking   Be  where   they  are   looking  
  • 32. What  is  the  first  word     that  comes  to  mind  when   you  hear  the  word   “networking”?  
  • 34.      Be  more   interested   than   interes1ng  
  • 35.      Ask  more   B.G.Q.’s  
  • 36. Bloody  Good  Ques+ons!   The  other  person  has  to  pause   and  THINK  before  answering   Showing  you  are  GENUINELY  interested  in   them  and  their  business  
  • 38. …or  in  other  words…   Love  your  customers  
  • 39. Connect   and   engage   Know  who   they  are   Know  how   you’re   doing   Love  your   customers   NO  NONSENSE  Marke0ng  for  Small  Businesses   30/10/2013  
  • 40. Know  who  they  are   What  sort  of  informa5on   about  your  customers  should   you  keep  a  record  of?  
  • 41. Connect  and  engage  -­‐  newsleSers  
  • 42. Connect  and  engage  –  social  media   Listen   Learn   Speak  
  • 43. Big  companies  get  it  wrong…  
  • 44. Know  how  you’re  doing  
  • 45. …or  in  other  words…   Stand  out  from  the   crowd  
  • 46. Simon  Sinek   ●  Video  extract  from  TED  Talks  (removed)  
  • 49. Inject  some  personality?   ●  Will  it  blend  –  ipad  (video  removed)   NO  NONSENSE  Marke0ng  for  Small  Businesses   30/10/2013  
  • 50. “Because  we’re  a  smaller   company,  we’re  able  to  put  out   something  edgy  and  fun.”  
  • 52. No  nonsense  marke+ng   Fish  where  the  fish  are     Love  your  customers   Stand  out  from  the   crowd  
  • 53. NO  NONSENSE  Marke0ng  for  Small  Businesses   30/10/2013