9. Conclusions Up Front
1. Prioritize Programs not Collections
2. Drive ‘Reference’ with Data and Know Your Top
Questions
3. Balance of Physical and Virtual
4. Invest Time in Demographics and Analytics
5. Put Technological Tools in Context . . . As tools
6. Build Recreational Reading Away From Effort and
Get Real About the eBook Issue
7. Homework: Deal With It
8. Transliteracy is a Key Opportunity
9. Partnerships are about everything
10. Specific Challenges
1. Setting Priorities and Making Sacrifices
2. Innovation Culture, Pilots and Diffusion
3. Program Hiatuses
4. Backroom and Front Room Balance
5. Alignment with Goals
6. Measuring the Right Stuff
7. Organizational Structure and Governance
8. Investing in HR Development & Cross-training
9. Sacred Cows (desks, books, …)
10. Promotion, Marketing, Communication, Advocacy
13. What is an EXPERIENCE?
What is a library experience?
What differentiates a library experience from a transaction?
What differentiates libraries from Google/Bing?
15. Why do people ask questions?
Is your library experience conceptually organized around
answers and programs?
Or collections, technology and buildings?
16. Why do people ask questions?
Who, What, When, Where
How & Why
Data – Information – Knowledge - Behavior
To Learn or to Know
To Acquire Information, Clarify, Tune
To Decide, to Solve, to Choose, to Delay
To Interview, Delve, Interact, Progress
To Entertain or Socialize
To Reduce Fear
To Help, Aid, Cure, Be a Friend
To Win A Bet
17. What are your top 10-20 questions?
What is the service portfolio model
that goes with those?
18. The Baker’s Dozen: Sample Top 13
1. Health and Wellness / Community Health / Nutrition / Diet /
Recovery
2. DIY Do It Yourself Activities and Car Repair
3. Genealogy
4. Test prep (SAT, ACT, occupational tests, etc. etc.)
5. Legal Questions (including family law, divorce, adoption, etc)
6. Hobbies, Games and Gardening
7. Local History
8. Consumer reviews (Choosing a car, appliance, etc.)
9. Homework Help (grade school)
10. Technology Skills (software, hardware, web)
11. Government Programs, Services and Taxation
12. Self-help/personal development
13. Careers (jobs, counselling, etc.)
14. Readers Advisory was 14th
19. Top 12 Patron Hobbies
Recreational Reading
Cooking & Recipes
Computers
Movies & Film
Exercise, Cycling & Walking
Traveling, Tourism & Vacations
Top Hobbies?
Music
Top Homework Questions?
Pets Top Travel Destinations?
Gardening
What do you know?
Television Shows
Arts & Crafts
Knitting & Needlecrafts
0 10 20 30 40 50 60 70
20. Seth Godin on Decisions (June 8, 2011)
o Which of these are getting in the way?
o You don't know what to do
o You don't know how to do it
o You don't have the authority or the resources to do it
o You're afraid
o You believe that money matters most
o Once you figure out what's getting in the way, it's far
easier to find the answer (or decide to work on a
different problem).
o Stuck is a state of mind, and it's curable.
21. What Are Libraries Really For?
• Community
• Learning
• Discovery
• Progress
• Research (Applied and Theoretical)
• Cultural & Knowledge Custody
• Economic Impact
22. What Are Libraries’ Strategies?
• Answer Questions
• Train & Educate People
• Align with curriculum standards
• Align with Research Agenda
• Improve the community from a social
AND economic point of view
23. What Are Librarians For?
• Expertise
• Relationships
• Transformation
• Service (not servant)
• Vision
• Leadership
• Economic Impact
24. Questions for Libraries Today:
1. Are our priorities right?
2. Are learning, research, discovery changing
materially and what is actually changing?
3. What is the foundation of future library
success . . . Books? Meh…
4. What is the role for librarians in the real
future (that is not an extension of the past)?
32. Let’s chat
What is a meal in library end-user or education
and learning terms?
Books versus Reading
Library or Lesson level
Niche marketing – undergrads, faculty, PhDs?
How does the user change? Transform over
time?
33.
34.
35. Chefs, counsellors, teachers, magicians
Librarians play a vital role in building the
critical connections between
information , knowledge and learning.
50. What We Never Really Knew Before (US/Canada)
27% of our users are under 18.
We often 59% are female.
believe a lot
29% are college students.
that isn’t
5% are professors and 6% are teachers.
true.
On any given day, 35% of our users are there for the very
first time!
Only 29% found the databases via the library website.
59% found what they were looking for on their first search.
72% trusted our content more than Google.
But, 81% still use Google.
51. 2010 Eduventures Research on Investments
58% of instructors believe that technology in courses positively impacts student engagement.
71% of instructors that rated student engagement levels as “high” as a result of using technology
in courses.
71% of students who are employed full-time and 77% of students who are employed part-time
prefer more technology-based tools in the classroom.
79% of instructors and 86 percent of students have seen the average level of engagement improve
over the last year as they have increased their use of digital educational tools.
87% of students believe online libraries and databases have had the most significant impact on
their overall learning.
62% identify blogs, wikis, and other online authoring tools while 59% identify YouTube and
recorded lectures.
E-books and e-textbooks impact overall learning among 50% of students surveyed, while 42% of
students identify online portals.
44% of instructors believe that online libraries and databases will have the greatest impact on
student engagement.
32% of instructors identify e-textbooks and 30% identify interactive homework solutions as having
the potential to improve engagement and learning outcomes. (e-readers was 11%)
49% of students believe that online libraries and databases will have the greatest impact on
student engagement.
Students are more optimistic about the potential for technology.
52.
53. What do we need to know?
How do library databases and virtual services
compare with other web experiences?
Who are our core virtual users? Are there gaps?
Does learning happen? How about discovery?
What are user expectations for true satisfaction?
How does library search compare to consumer
search like Google and retail or government?
How do people find and connect with library virtual
services?
Are end users being successful from their POV?
Are they happy? Will they come back? Tell a friend?
59. How & Why Questions
Now that’s research
The interview is more involved
Transformational not Transactional
Expertise counts
The position and reputation of the delivery
professional is key
Expertise is shared mutually
Groups and patterns matter
60. What does all this mean?
The Article level universe
The Chapter and Paragraph Universe
Integrated with Visuals – graphics and charts
Integrated with ‘video’
Integrated with Sound and Speech
Integrated with social web
Integrated with interaction and not just
interactivity
How would you enhance a book?
61. What Strategies Should Change?
1. Evidence-based Reference Strategies
2. Experience-based Portals: The New Commons
3. Personal Service on Steroids
4. Quality Strategies: Consumer vs. Professional
Search
5. Social Networks and Recommendations
6. Trans-literacy Strategies
7. HR! People-driven Strategies
8. Curriculum and Research Agenda
9. Service and Programs
62. Recommendations
Strengthen Your Personal Brand
Reposition the Library and Librarian separately
Don’t Tie Yourself directly to Collections or
Physical Space . . . But access
Network with Your Users Socially
Measure, Don’t Count, Analyze
Engage in partnerships
Know
Take Risks
63. Consider the differences . . .
Computer Commons
Mall
Service Commons
Information Commons
Knowledge Commons
Learning Commons
Science Commons
Centre or Central?
Physical / Virtual Hybrid
64.
65. Living in a parallel world
Serving a hybrid world
Changing their strategic planning models to add
more stretch into the environmental
scans, creative thinking and imagination
Bringing staff and profession along the curve
12 steps . . .
66. Differential Adoption
The generations are adopting at much
different rates and for different purposes
Boomers are the primary adopters of e-
reading
Adult women are a major market for e-
gaming
Students are resisting e-textbook adoption
– for now.
Tablet adoption (ownership)
67. End of CD and DVD
More e-Book and e-content formats
Dealing with new potential walled gardens
for e-content (app stores, e-formats, single
device stuff, etc.)
Mobility and smartphones and tablets
68. This is an evolution not a revolution
The REAL revolution was the Internet and the Web.
The hybrid ecology is winning in the near term for
operating systems and content formats.
This is good since competition drives innovation.
Engage in critical thinking not raw criticism. Be
constructive.
Critical thinking is not part of dogma or religious fervor
or fan boy behavior.
Blamestorming is a silly response & not strategic
69. This is an evolution not a revolution
Perfectionism will not move us forward at this
juncture.
Really understand the digital divide and remove your
economic and social class blinkers
Get over library obsession with statistics and
comprehensiveness.
Get excellent at real measurements, sampling and
understanding impact and satisfaction.
(Analytics, Foresee, Pew)
70. This is an evolution not a revolution
We need to revisit the concept of
preservation, archives, repositories, and
conservation.
Check out new publishing models like
Flipboard.
Watch for emerging book enhancements and
other features that will challenge library
metadata, selection policies, and collection
development.