1. Two-Way Radios
OPTIMIZING CUSTOMER SERVICE AND ENHANCING SAFETY

3. The Radios
 1 Channel
 9 hours of Battery Life Before Recharging
 2 Lengths of Earpiece Cords
 Clip or Magnetic Backing
 Small & Lightweight
 Volume has 16 Levels of Adjustment
 1 Button Push to Talk

4. The Goals
 Improved Customer Service
 Easier Communication Between Staff
 Efficiency of Deployment of Staff
 Greater Security for Staff

5. The Usage
 Main Floor Zones 1, 2 & 3
 Lower Level Children’s Dept
 On Call
 Security Guard

6. The Stories
 Improved Efficiency for Customer Service
 Great Way to Interact with Staff Throughout the Building
 Reduced Paging
 Staff Feel Safer
 Initial Reluctance by Some Staff

7. Questions?
Frances Newman, CEO
fnewman@oshawalibrary.on.ca