SME Office Support has been established to provide professional and efficient secretarial and administrative support and Microsoft Office training to entrepreneurs, small and medium sized businesses throughout the UK.

1. SME Office Support
Virtual Office Support and
Microsoft Office Training
Information Pack
Are time consuming tasks preventing
you from focusing on your business?
Hiring a Virtual Assistant can free up
your valuable time.
Most, if not all, businesses need secretarial or administrative support.
Unfortunately not all can afford or need, to take on a permanent member
of staff. Which is where a Virtual Assistant comes into play.
No matter how small the project SME Office Support can offer a
cost effective solution to save you time and allow you to focus
on your business.
Website: www.smeofficesupport.co.uk
Email: enquiries@smeofficesupport.co.uk
Tel: 07787528287

2. Virtual Assistant Services and Microsoft Office Training
Carol Watson
Virtual Assistant & Microsoft Office Trainer
SME Office Support has been established to provide professional and efficient
secretarial and administrative support and Microsoft Office training to entrepreneurs,
small and medium sized businesses throughout the UK.
I have over 30 years’ experience working in a variety of roles as PA, Event Coordinator, Sales &
Marketing Administrator and Microsoft Office Trainer and have developed a rare combination of
organisational and time-management skills; great attention to detail and the ability to juggle multiple
tasks and handle deadlines efficiently.
My specialism is using technology to streamline processes to achieve business objectives. Some
examples are:

University of Derby: Created a Microsoft Access database to project manage plagiarism cases.
This was used by key members of the team. Prior to the database there was no central source
and information was disjointed

Clegg Construction: Sourced and procured 3D page turning software (Desktop Author).
Familiarised myself with the software and created digital promotional material published to web
and business card shaped CD.

MHA (Methodist Homes for the Aged): Created an Excel database to reduce duplication and
capture and disseminate resident data to staff. The database produced various reports and
invoices and helped to efficiently manage the processes and procedures for resident
admissions/departures.
I am extremely enthusiastic and committed which is reflected in my role as a Virtual Assistant.
Although I am an independent contractor it is extremely important to me to build trust with every client
as it is vital to the long term VA-Client relationship. I am proactive and take initiative and bring ideas
to the table to benefit my clients business.
Some personal qualities about me (so that I don’t come across as too mechanical) are that I am very
much a ‘people person’. I believe that I have a natural affinity with the elderly and enjoy their company.
I work at Willowcroft Care Home a couple of days a month as a Dementia Awareness Facilitator training
staff at as well as being a Volunteer. This work has reinforced the respect and admiration I have for the
older generation and I feel privileged to be part of the lives of residents who live at Willowcroft. I am
proud to be able to help to create a better quality of life through training staff and volunteering.
I can guarantee my dedication to your business needs and a will commit 100% to being productive and
saving you valued time.
Carol
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3. Virtual Assistant Services and Microsoft Office Training
Testimonials
Professor Huw Davies
Dean - Faculty of Art,
Design & Technology
University of Derby
Angela Dean
Head of School of
Engineering & Technology
University of Derby
Russell Bennison
Global Businesses Learning &
Development Manager
HSBC
Sue Garvey
Home Manager
Glen Rosa Care Home, Ilkley
MHA
Lyndsey Jacobs
Deputy Home Manager
Willowcroft Care Home
MHA
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4. Virtual Assistant Services and Microsoft Office Training
Not enough hours in the day? Need help digging out from the administrative pile?
Want to be more productive and less stressed?
Delegate auxiliary functions of your business to a
SME Office Support!
Benefits of using a Virtual Assistant:
Cost Effective
No long term commitments; Invoiced only for the hours or days worked
Reduced employee overhead costs - employee benefits, salaries, holiday pay, extra equipment
not required
Professional
Over 30 year knowledge and experience in the services offered
Complete tasks efficiently and with speed
Time Effective
Delegate time consuming tasks to allow you to concentrate on the core requirements of your
business
Flexibility
Assistance with your on-going needs, a special project or on an as needed basis
Confidentiality
Full confidentiality will be maintained at all times
Reliability
Delivering exactly what is agreed on time and to the highest possible standards achievable
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5. Virtual Assistant Services and Microsoft Office Training
Virtual Assistant Services
Word
Processing
Forms Design
Client Database
Design &
Maintenance
Invoices &
Credit Control
Create Effective
Presentations
Desktop
Publishing for
Promotional
Literature
Website
Content
Management
Email Marketing
(MailChimp)
Diary & Email
Management
UK &
International
Travel
Event Planning
Microsoft Office
Training &
Support
Secretarial/PA/
Admin support
Recruitment
Management
Internet
Research
Minuting
Meetings
Create &
Manage
distribution of
Newsletters
Proof Reading
File Conversion
Digital
Transcription
Rates for Virtual Assistant
Services
You are Invoiced only for the hours or days worked!
1. Hourly Rate - £18 - £25 as detailed in the coloured key.
2. Retainer Rate - discounted hourly rate with
guaranteed number of hours per month.
10-19 hours = 5% discount
20-39 hours = 10% discount
40+ hours = 15% discount
3.
Per Project Pricing - based on the hourly rate
and an estimate of the time to complete the project or
task.
£18.00
per hour
£20.00
per hour
£25.00
per hour
22.00 per
hour
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6. Virtual Assistant Services and Microsoft Office Training
Virtual Assistant Services
Word Processing
General correspondence and reports
Invoices
Mail Merge / Mailshots
Tender / Proposal Documentation
Transfer business/index cards onto CRM
Database entries
Proof Reading
Transcription
Send audio files using email OR it takes a few minutes to get you
set up with your own secure DROPBOX folder. Once you’ve
uploaded your file it is picked up, transcribed and the finished
document is saved to your folder for you to download when you’re
ready.
Most file types can be accepted including MP3, MP4, WAV and
WMA. If you have a slightly more unusual file type, do send it over
I have software that will convert just about anything.
Meeting / Action Points
Only the important points / information from the audio will be transcribed.
Intelligent Verbatim
All audio is transcribed, any over-use of “urm” and “ah” are omitted for a clear and easy read.
Verbatim
Every word, sound, suggestion, stutter, hesitation and pause will be transcribed as it is heard
in the audio recording.
HOW LONG DOES A ONE HOUR RECORDING TAKE TO TRANSCRIBE?
The common misconception is that one hour of recording takes one hour to transcribe! Far
from it! We speak much faster than we can write or type; otherwise there would be no need for
shorthand or stenographers. It's generally accepted that we speak four times faster than we
can type and seven times faster than we can write.
The professional industry standard allows ONE hour to transcribe 15 minutes of clearly
recorded speech. It therefore takes a MINIMUM of 4 hours to transcribe a one hour
recording depending on a number of factors. Please contact me for further information
07787528287 or email c.watson@smeofficesupport.co.uk
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7. Virtual Assistant Services and Microsoft Office Training
Excel Databases
Design a bespoke Excel Spread sheet to fulfil a task or
function which is specific to your business or a client
database which can be used to produce reports and for mail
merge
Forms Design
Design and Create electronic master documents using your
logo i.e. letterhead, invoice
Desktop Publishing
Newsletters
Invitations
Promotional Literature
Website Content Management
Keeping the information on your website up to date with
relevant news and offers
Presentations
Create professional PowerPoint slide shows,
hand outs and speaker notes
Event Planning & Management
Meetings and Team Building
Christmas Parties and Entertainment
Catering
Venue Finding
Training
Microsoft® Word, Microsoft® Excel
Microsoft® PowerPoint, Microsoft® Outlook
Effective PowerPoint Presentation training
Internet Explorer
Travel Arrangements
Itineraries, Accommodation, Transport / Car hire
Dining / Entertainment
Flights/International Travel/Visas
Client gifts, Promotional Gifts
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8. Virtual Assistant Services and Microsoft Office Training
Secretarial
Appointment Scheduling
Diary Management
Email Management
Online Research
Website Content Management
Minutes of Meetings
Recruitment
Advertising
Application Packs
References
Interviews
DBS checks (formerly CRB)
Invoices and Credit Control
Send invoices out on time and politely but firmly chase
outstanding payments from customers by telephone, email
and letter.
Email Marketing
Design and personalise your business newsletter and email
with auto responders using Mailchimp
Please contact me for any other service you
may require 07787528287
No job is too small and I can help with
undiscovered, time saving tasks
Creating electronic letterheads, invoices and forms using company corporate image
Set up quick launch buttons to quickly access forms, files, projects and websites
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9. Virtual Assistant Services and Microsoft Office Training
How does Virtual Assistant Services work?
How do I get the work to you?
You send me the work that needs completing in the most convenient way for your business
(e-mail, post, Dropbox www.dropbox.com and face to face for local clients). The work will
then be completed according to your criteria and schedule and returned in the most
appropriate method. Where necessary, work will be sent for approval prior to final
presentation.
Can you meet the deadline?
I will never undertake work which cannot be completed within the required timescales.
How will the work be presented?
If you already have a clear corporate/business image I will prepare all documentation in line
with this criteria. Alternatively I can make a suggestion for your approval.
Do we need to supply you with any equipment?
In most instances the answer is no. The office is equipped fully with modern technology. All
you need to do is send the work. If you have a specific software that relates to the project
(i.e. InfusionSoft) then you would need to enable administrator access and provide the
relevant log in details.
Does SME Office Support keep copies of the tasks they carry out?
Unless otherwise pre-arranged between SME Office Support and the client, I will keep copies
of all work undertaken for a period of 6 months, whilst still working with the client. If for any
reason the contract is terminated between SME Office Support and the client, all copies of the
work are returned to the client and removed from my database.
Do I have to sign a contract?
I ask that all clients sign a copy of the Terms & Conditions to indicate their acceptance of the
terms. Additionally, all booking forms detailing the work to be undertaken must be signed and
agreed by both parties.
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10. Virtual Assistant Services and Microsoft Office Training
Microsoft Office Training
SME Office Support offer a range of Microsoft Office training solutions to meet varying
organisational needs and flexible pricing structures to suit both your budget and the scale of
your requirements with substantial discounts for group bookings.
MICROSOFT
WORD
MICROSOFT
EXCEL
MICROSOFT
POWERPOINT
MICROSOFT
OUTLOOK
Increase value to your business by developing computer skills!
SME Office Support has been established to provide professional Microsoft Office training to
entrepreneurs, small and medium sized businesses throughout the UK.
One2One Training
Public Courses
FREE one hour consultation to discuss
training requirements and provide advice
and guidance on solutions to increase
efficiency and productivity of workload.
Courses include Instructor led training by a
friendly, experienced and qualified trainer
for up to 8 delegates. A printed workbook
for each delegate, a quick reference card,
a certificate on completion of the course
and unlimited after course support for each
delegate. Courses include refreshments
throughout the day and lunch is provided

Free One Hour Consultation

Bespoke training tailored to your
specific requirements
For more information and a quotation contact
c.watson@smeofficesupport.co.uk
Tel: 07787528287
Details of public courses are available by
visiting:
http://www.smeofficesupport.co.uk/EVENTS.html
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11. Virtual Office Services and Microsoft Office Training
www.smeofficesupport.co.uk
Tel: 07787528287
Email: enquiries@smeofficesupport.co.uk