2. Social selling involves integrating the
strategic use of social media into your sales
process. It consists of using social channels
to identify, connect with, engage and close
prospects as well as collecting business
intelligence about your market that helps you
sell more effectively.
3. Rise of social media
Buyers are in control
Reputation Management
Business Intelligence
4. Showcase Your Personal Brand
Be Found
Find Resources
Market to Your Audience
5. Customer Profile
Value Proposition
Your Social Profiles
Social Selling Strategy
Social Media Platform Selection
Social Selling Tactics
Metrics & Fine Tuning
6. What defines your ideal customer?
Demographics
Psychographics
Decision makers
7. Who Do You Help?
How Do You Help Them?
What results can they expect?
Why Should They Choose You?
8. Missing element
Collaborate with marketing
Overlay sales process with social
media
9. First Impression
Get Found in Searches
Strategy
Keywords
Message
Consistency across platforms
15. Post sale follow-up
Testimonials
Referrals
16. Stay in touch
Introduce new offerings
Continue providing valuable content
17. Know what to measure before
starting
Nothing is perfect initially
Use tracking
18. Social media has changed buyer
behavior
Integrate social media in sales process
Measure results and make
adjustments
19. Contact information:
Stan Robinson, Jr.
Phone: 908-463-3485
Email: stan@shrmarketing.com
LinkedIn: www.linkedin.com/in/stanrobinson
Twitter: @stanrobinson
www.shrmarketing.com
Hinweis der Redaktion
Organizational profile and individual profile
Company industry, size
Individual title, function
Establish how social media will be incorporated into sales process –
Systematize process, drives remaining elements
Consistent company branding elements across sales team. Room for individual personality.
Strategy – establish relationships, positioning as resource, pointing to corporate resources
LinkedIn – de facto standard for professional connections online, credibility, get found, connect with prospects, business intelligence
Facebook – purpose in social selling, audience will be there, but what is mindset
Twitter – growing, connections, business intelligence
Outbound – traditionally contacting prospects via calls, emails, direct mail and advertising
Inbound – provide free information and resources, build relationship with prospects through education, they will consider you when ready to buy
Sales professionals need to incorporate marketer’s mindset
Social proof can be used as part of sales presentation
Sales professional still needs solid sales skills
Social media may facilitate close by answering many questions in advance, e.g., blog
With customer’s permission can mention new purchase in social channels
Twitter is an option for rapid customer feedback
Another channel to request testimonials and referrals, based on customer preference
LinkedIn, Twitter and Facebook are a way to stay in touch with your audience as a group without being pushy.
LinkedIn and Twitter good for individual touchs as well
How Do You Know if it is Working?
Set up metrics from the beginning
Leads
Conversions
Link shorteners like bit.y and tools like Hootsuite enable you to see how posts are performing