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How to design smart customer service system base on search solution applied company.
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智能客服(Smart Customer Service System) Jj
1.
基於檢索及語意的智能客服
2.
智能客服面面觀 判斷問題、尋找解答 語意分析判斷、搜尋引擎尋找 使用者分析 使用者輪廓分析產生加值應用、創造新的服務模式
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智能客服系統圖 定義問題、判斷問題 語意引擎 回答問題 檢索引擎 客戶資料庫、客訴資料 庫、產品資料庫..etc 尋找答案 Customer Profile 回答結果紀錄 商業智慧資料庫 尋找 答案 真人客服 語意探勘 尋找新商機 修正判斷機制提升問題品質 使用者 回饋 答案品質
4.
跨平台、跨系統使用 支援多種protocol介接 支援java API 介接 支援
Web Service (Json) 介接 Mobile Search Desktop Tablet 智能客服
5.
語意技術準確判斷問題 透過語意技術,貼近使用者想法,精準判定問題 不須建立詞庫,不須真人判斷;導入後即可上線 尋找問題核心 • 非結構文字 轉化成 結構資訊 • 斷字斷詞 問題分析 •
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搜尋引擎完整尋找解答 國內最佳企業中文檢索系統 多樣中文輔助搜尋、智慧演算法推薦結果、智慧學習越搜越準 產品資料庫FAQ資料庫 客服資料查詢平台 使用者資料庫 CRM資料庫 輿情口碑資料庫 客訴資料庫 續約,申請,大省 答案1. xxxxx 答案2.
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意藍科技提供智能客服最佳解決方案
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