TechExpert – the Ukrainian system integrator since 1997 offers wide range of managed IT services for end-customers and service providers

1. TechExpert Company
IT OUTSOURCING AND
SOLUTIONS
TECHEXPERT COMPANY

2. TechExpert Company
ABOUT TECHEXPERT

3. KEY FACTS ABOUT TECHEXPERT
TechExpert Company
TechExpert – the
Ukrainian system
integrator since 1997
Clients – a wide variety
of leading Ukrainian
and international
companies from
different industries
Executed projects of
different types of scale
and complexity on all
IT and infrastructure
levels
Wide range of
managed IT services
for end-customers and
service providers

4. OUR KEY CERTIFICATIONS
TechExpert Company
• Microsoft Certified Partner
• Cisco Systems Premier Partner,
Learning Partner
• Hewlett-Packard Professional Networking Gold
Specialiast
• CheckPoint Bronze Partner

5. OUR CLIENTS & PARTNERS
TechExpert Company

6. TechExpert Company
OUR TEAM

7. OUR TEAM
TechExpert Company
Our team is comprised of highly experienced and
certified professionals who can provide full range
of services: from infrastructure design to integrated
support and maintenance of the heterogeneous
environment.
Our team includes such specialists:
• Solution architects
• System engineers and administrators
• Network engineers and administrators
• Service Desk managers and analysts
• Project managers

8. OUR TEAM
TechExpert Company
Cisco Certified Network
Professional (CCNP)
Cisco Certified Network
Professional Security
(CCNP-SEC)
Cisco Certified Design
Associate (CCDA)
Microsoft Certified
Professional (MCP)
Microsoft Certified
Technology Specialist
(MCTS)
Microsoft Certified IT
Professional (MCITP)
Cisco Certified Design
Professional (CCDP)
Microsoft Certified
Solutions Associate
(MCSA)
Cisco Certified Security
Professional (CCSP)
Microsoft Certified
Solutions Expert (MCSE)
CQS-Cisco Foundation
Express Design
Specialist (CQS-FDS)
CQS-Cisco IP
Communications
Express Specialist (CQSIPCCX)
Cisco IPS Specialist
(CQS-CIPSS)
Cisco Express
Foundation Field
Specialist (CQS-FSPS)
Microsoft Certified
Trainer (MCT)
HP AIS Network
Infrastructure
HP ASE Network
Infrastructure
Hewlett-Packard
Cisco Certified Network
Associate Security
(CCNA-SEC)
Microsoft
Cisco Certified Network
Associate (CCNA)
Cisco
All our professionals have the appropriate
competencies, a great experience in project
participation and the appropriate international
certifications:

9. TechExpert Company
OUR SOLUTIONS

10. OUR SOLUTIONS
TechExpert Company
We are providing our clients highly differentiated,
industry-based, end-to-end solutions that combine our
technology and business process outsourcing
capabilities and IT training.
We can provide wide range of IT solutions, including:
• Infrastructure solutions:
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Network infrastructure
Server & storage hardware & software infrastructure
BackUp and recovery
Desktop/VDI/BYOD
• Unified communications
• IT & business processes automation
• Security solutions

11. FORMS OF COLLABORATION
TechExpert Company
• Dedicated team
• Outsourcing of certain professionals (short and
long term)
• Fixed price (for irregular or small tasks)
• Turnkey projects
• Onsite intervention for projects in Ukraine

12. TechExpert Company
OUR SERVICES

13. OUR SERVICES
TechExpert Company
Offshoring and outsourcing
Infrastructure management outsourcing
Maintenance and Support
On-site support in Ukraine
Training

14. OFFSHORING AND OUTSOURCING
SERVICES
TechExpert Company
We provide you with skilled staff of our professionals
tailored to your urgent requirements and goals of your
business.
We guarantee :
• Technically skilled and trained professionals
• Reduction in cost and risk prevention
• Increase in organizational efficiency and flexibility
• Efficient reporting procedures to monitor productivity
and results
• Direct access to remote staff through web-based tools
• No extra expenses on recruiting training and
infrastructure costs

15. INFRASTRUCTURE MANAGEMENT
OUTSOURCING
Users’
Environment
Management
Network
Management
Problem and incident
management
Routers/Switches
TechExpert Company
Server and
storage
management
Protection from
external/internal
threats
Server monitoring and
management
Vulnerability audit
Penetration test
Desktop OS and office apps
support
Backup management
Intrusion Prevention System (IPS)
Wireless
Email server management
Remote software and patch
deployment
Voice and Unified
Communication
Performance and capacity
management
Desktop OS standardization
and imaging
Compliance with regulatory mandates
Network Access Control (NAC)
Firewall, VPN
Migrations and upgrades
Technology refreshes and
upgrades
End-point security
Disaster recovery and
replication support
Data Loss Prevention (DLP)
Security
Web security
Support of modern devices
(smartphones, tablets)
Audit and design
Server consolidation &
virtualization
Email security

16. MAINTAINANCE & SUPPORT SERVICES
TechExpert Company
• Proactive IT Support:
– Flexible support plans
– Remote services
– On-site support (available in Ukraine)
• Local partnership for global service providers:
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–
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HelpDesk for Russian-speaking countries
Service Desk support (2nd and 3rd line)
On-site intervention
Outstaffing
• Complete or partial hardware & software support:
– Servers and storages (HP, Dell, IBM, Fujitsu, Supermicro,
Cisco, Oracle, EMC, Hitachi, NetApp)
– Desktops, devices and peripheral equipment
– Network infrastructure (Cisco, HP, Juniper, Avaya,
Extreme, Brocade, F5)

17. SUPPORT PLANS
TechExpert Company
Features
Standard
Advanced
Premium
Designed for businesses that
do not need regular IT service
or support
A regular support plan with a
dedicated account manager,
scheduled maintenance tasks
and monthly reporting
Unlimited support based on
an agreed Service Level
Agreement
8 x 5 Live Chat
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Remote Support
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Ticketing
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Monthly Management
Report
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Regular Maintenance Plan
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Dedicated Account Manager
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Service Level Agreement
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How it works
Read more
System Health Check
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Unlimited IT Support
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18. OUR TRAINING PROGRAMS
TechExpert Company
Since 1997 our training center Networking
Technologies provides the integrated services on
technical training that delivers computer courses
and certifications on both authorized and own
programs:
Microsoft
Cisco Systems
Open Source
(including
Linux/FreeBSD,
Asterisk, Xen)
Oracle
Lotus
VMWare
Hewlett-Packard
ProCurve
Symantec

19. DELIVERY METHODS
TechExpert Company
Classroom
Virtual classroom
On-site training
• Train in a comfortable,
ready-to-learn
environment
• Get standrized course
materials and reference
books
• Interact face-to-face with
peers and expert
instructors
• Study results-oriented
course content
• Use cutting-edge
equipment
• Get relevant hands-on
exercises
• No extra time and money
expenses
• Get live access to
hands-on labs and
exercises to build skills
• Learn from industryleading instructors,
premium content and
real-world practice
• Make use of the best
products and
technologies
• Train in the convenient
environment of your
home, office or
elsewhere with the
access to Internet
• No extra time and money
expenses with increased
efficiency
• Convenience and
privacy
• Real-world training and
solutions customized for
your business
• Flexible course
scheduling
• Tailored curriculum
• Significantly reduced
costs due to training of
large or small groups of
employees
• Relevant hands-on
exercises and course
materials
Instructor
outstaffing
• No extra time and money
expenses with increased
efficiency
• Convenience and
privacy
• Real-world training and
solutions customized for
your business
• Flexible course
scheduling
• Tailored curriculum
• Significantly reduced
costs due to training of
large or small groups of
employees
• Relevant hands-on
exercises and course
materials

20. TechExpert Company
OUR PROJECTS
(EXAMLPES)

21. RITTAL: INFORMATION SYSTEM
MODERNIZATION
TechExpert Company
Complex project on modernization of information system including virtualization
Customer:
• Rittal
Objective:
• modernization of the services provided by existing information system, including the implementation of
virtualization system up to current requirements of business processes in day-to-day activities.
• The deployed solution should ensure the continuity of business processes striking a balance between
the fault tolerance and costs of system implementation.
Result:
• modernization of information system and the implementation of virtualization solutions, backup, mail
system organization, meeting all the requirements of modern information infrastructure, will allow
fulfilling the current goals of business more accurately and clearly.

22. BAYER: TASK OUTSOURCING (DESKTOP
MIGRATION)
TechExpert Company
Complex project on migration of the desktops to the latest Microsoft software
Customer:
• Bayer
Objectives:
• The customer had the task to fulfill migration of all desktops with Microsoft Office 2003 and
Windows XP to a new platform - Microsoft Office 2010 and Windows 7. Also TechExpert was to
keep this massive transition as seamless as possible , and for this purpose - to train employees
using the new software. One of the main tasks was to spend optimum financial cost with
minimum disruption to production.
Result:
• Specifically for this task, based on our objectives and the level of knowledge of our employees,
TechExpert and their training center “Networking Technologies” designed training program ,
which was carried out daily for 3 months on the customer’s territory. At the same time the
TechExpert team fulfilled software migration on workstations without interrupting the users’
workflow.
• As a result of the project, all workstations were upgraded to the new software and users
immediately began its effective operation

23. SANOMA: CORPORATE MAIL SYSTEM
MIGRATION
TechExpert Company
Migration to the new corporate mail system using Microsoft Exchange Server
Customer:
• Sanoma Magazine
Objectives:
• The challenge for the company was to upgrade the mail system in order to improve user
productivity and to reduce the risk of data loss or leakage.
Result:
• The specialists of TechExpert company had successfully fulfilled the project on migration to the
new corporate mail system. Within the project scope was carried out migration from the existing
mail system to Microsoft Exchange Server 2010.
• Resulting from the project fulfillment customer managed to achieve the required business
objectives such as improvement in efficiency of users’ teamwork, availability and reliability of
mail system, improvement in securing the environment of e-mail exchange

24. PLATINUM BANK: MS SCSM
IMPLEMENTATION
TechExpert Company
Implementation of Microsoft System Center Service Manager 2010
Customer:
• Platinum Bank
Objectives:
• The customer’s goal was to improve significantly the quality of customer service and to
ensure the integration with other System Center products, which has been previously
used in our company. That is why the Customer decided to implement Microsoft System
Center Service Manager 2010 (SCSM 2010) , and as a result to get an integrated
solution for the IT- infrastructure management.
Result:
• For the fulfillment of this product, the Customer mainly relied on the strength of their own
IT- department. However, in order to fulfill a number of tasks they have decided to draw
an external expert with experience in implementation of similar projects. In result of
analysis of Microsoft partners with the appropriate specialization, the Customer have
chosen TechExpert company.
• TechExpert company has successfully managed to fulfill the task to configure the system
for automation of IT customer service.

25. CONTACTS
TechExpert Company
TECHEXPERT COMPANY
Kyiv, 04112 UKRAINE
48, Degtiarivska Str.
www.en.techexpert.ua
bs@techexpert.ua